--- title: "Customizing Access denied page" slug: "access-denied-page" description: "Learn to customize the Access Denied page in Document360, enhancing user experience by providing clear reasons and solutions for access issues." tags: ["Error pages", "Customize site"] updated: 2026-03-10T08:24:23Z published: 2026-03-10T08:24:23Z --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # Customizing Access denied page The **Access denied** page appears when a reader with limited permissions in your knowledge base tries to access a URL they are not authorized to view. For example, if a reader has access to only certain categories in a mixed knowledge base and attempts to access a restricted URL outside of their permissions, they will be redirected to the **Access denied** page. Customize the **Access denied** page of your knowledge base to provide a more helpful experience by including a clear reason and solution, such as: *"*You don’t have permission to access this page. Contact your admin to request access*."* Customizing this page helps readers understand why they can’t access certain content and how to resolve the issue. > [!NOTE] > ** NOTE > > - The **Access denied** page is available only for Private and Mixed projects. > - Once a custom page is configured, you cannot revert to the default **Access denied** page. It's recommended to have a custom access denied page to enhance the user experience. ![2_Screenshot-Example_Access_denied_custom_page](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/2_Screenshot-Example_Access_denied_custom_page.png) --- ## Customizing the Access denied page To customize the Access denied page, follow the steps below: 1. Navigate to **Settings** (**) > **Knowledge base site** in the left navigation bar****in the Knowledge base portal. 2. In the left navigation pane, navigate to **Site customization**. The **Site customization** page contains all the basic site design configurations. 3. Click **Customize site**. ![Site customization options for branding, including theme selection and logo upload.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Customize-site.png) 4. From the left dropdown menu, select **Access denied**page. 5. Customize the page using one of two options: - **Basic style**: Allows customization of the default image. - **Custom style**: Add custom HTML and CSS. Use the **Preview** toggle to switch between code view and rendered view. 6. Click **Save******to save your changes without applying them immediately. 7. Click **Preview** to see how your changes will appear on the knowledge base site. 8. Click **Publish******to make your recent changes visible to readers. 9. Click the **More** (**) icon and select **Reset to published version** to discard all saved and unsaved customizations and revert to the last published version. > [!NOTE] > ** NOTE > > The **Reset to published version** feature is available only for new Knowledge base site 2.0 projects created after March 29, 2025. ![Access denied message with options for customizing site and logging out.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1773130768023.png) --- ### Basic style #### Adding an image You can upload an image to make the Access Denied page more engaging. 1. Click **Image**. The **Image** panel will appear. 2. Click **Change** and choose between two options: a. **Default images**: Select from the default images and click **Save**. b. **Image**: Either provide a URL or upload an image from your drive. - To upload from URL: Enter the image URL in the URL field and click **Save**. - To upload from your drive: Click **Upload an image**, select the file, and click **Save**. 3. Set the image alignment (left, center, or right) as needed. ![User interface showing image selection options and alignment settings for customization.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1773130805833.png) #### Adding a heading 1. Click **Heading**. The **Heading**panel will appear. 2. Enter the desired heading text. 3. Select a color from the text color palette. > The default heading will be "Sorry!". ![The interface displays a message indicating no projects are associated with the email address.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1773130826453.png) #### Adding a paragraph 1. Click **Paragraph**. The **Paragraph** panel will appear. 2. Enter a description for the page. This will help readers understand the context. 3. Select a color from the text color palette. > The default paragraph will be “Sorry! There are no projects associated with this email address. Please contact your project administrator.” ![Message indicating no projects linked to the provided email address, with contact instructions.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1773130866898.png) ### Custom style Customize the **Access denied**page with HTML or CSS section. 1. Select **Custom style** and switch between the **HTML** and **CSS** sections. 2. Update the code as required in each section. 3. Turn on the **Preview** toggle to view the updated page. 4. Once done, click **Save** and **Publish**. 5. Click the **More** (**) icon and select **Reset to published version** to discard all saved and unsaved customizations and revert to the last published version. > [!NOTE] > ** NOTE > > The **Reset to published version** feature is available only for new Knowledge base site 2.0 projects created after March 29, 2025. ![Access denied message with options for customizing site and logging out.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1773131001680.png) --- ### FAQ ****Is the Access denied page available for all project types?**** No, the Access denied page is only available for Private and Mixed projects. ****Can I revert to the default Access denied page after customizing it?**** No, once a custom page is configured, you cannot revert to the default Access denied page. ****How do I hide heading and paragraph elements on the Access denied page?**** To hide the **Heading** or **Paragraph** elements on the Access Denied page, follow these steps: 1. Navigate to **Settings** (**) > **Knowledge base site** in the left navigation bar****in the Knowledge base portal. 2. In the left navigation pane, navigate to **Site customization**. The **Site customization** page will display all the basic site design configurations. 3. Click **Customize site**. 4. From the left dropdown menu, select **Access denied**page. 5. Hover over the **Heading**or **Paragraph**and click the **Hide**(**) icon. 6. To unhide these elements, click the **Unhide** (**) icon. > [!NOTE] > ** NOTE > > You cannot unhide or delete the image element in the Access denied page. ****Can I upload my own image for the Access denied page?**** Yes, you can upload your own image or select from default images for the Access denied page. ****What are the best practices while customizing the Access denied page?**** - **Use clear language**: Ensure the message is simple and instructive. Example: “You don’t have permission to access this page. Contact the admin for help.” - **Link to help resources**: Consider adding a link to a FAQ section or a **Contact support** button for a better user experience. - **Responsive design**: Ensure the page looks good on both desktop and mobile devices. Test your customizations to confirm that images and text are displayed correctly on all screen sizes. ## Related - [Error pages](/error-pages.md) - [Customizing Unauthorized page](/unauthorized-page.md) - [Customizing IP restriction page](/ip-restriction-page.md) - [Customizing 404 page](/404-page.md)