---
title: "How to unlock my Document360 account"
slug: "account-locked"
description: "Account locked due to multiple failed attempts. How to reset my password?"
tags: ["Password Reset"]
updated: 2026-05-07T05:02:31Z
published: 2026-05-07T05:02:31Z
canonical: "docs.document360.com/account-locked"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account locked

When you try to log in with an incorrect password five times in a row, your account will be temporarily locked for 30 minutes due to security reasons.

If this happens, you will see the following message: **Account locked due to multiple failed attempts! Please try again after 30 minutes.**

## Resetting your password

If you forgot your password, follow these steps to reset it:

1. On the Document360 login page, click **Forgot password?**
2. Enter your associated email address and click **Send**.
3. Check your inbox for a password reset email.
4. Click **Reset Password** in the email. You will be redirected to the password reset page.
5. Enter your new password in the **Password** field and confirm it by typing it again in the **Confirm password** field.
6. Click **Reset** to complete the process. Your password has now been successfully reset.

> [!NOTE]
> NOTE
> 
> Password changes apply to your entire account and are not project-specific.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/1_Screenshot-Account_locked_forgot_password.png)

## New password requirements

Your new password must meet the following criteria:

- At least 8 characters long.
- Contains at least 1 uppercase letter.
- Contains at least 1 lowercase letter.
- Contains at least 1 number.
- Contains at least 1 special character.