---
title: "Add a folder"
slug: "add-a-folder"
updated: 2026-06-02T09:12:14Z
published: 2026-06-02T09:12:14Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add a folder

## Adding a new folder

Here are the methods to create a new folder in your Drive.

**Method 1:**Using the 'New folder' option **Method 2:** Using the '+' option

Method 1Method 2

### Using the '+' option

Use the Folder Manager navigation pane on the left to add a root-level folder. This process is similar to adding a category using the "Category Manager" in the Documentation section.

1. Navigate to **Drive**(**) in the left navigation bar in the knowledge base portal.

Existing Folders and Subfolders will be displayed in a tree-view style on the left navigation pane.
2. In the left navigation bar, hover the mouse pointer over the space between the folders until the **Flywheel**(**+)** icon appears.
3. Click the **+** icon, and a **New folder** popup will appear.
4. Enter the desired folder name.
5. The default location is 'Root level.' You can add a new root-level folder from anywhere in the Drive using the folder location dropdown and clicking on the **Reset** option.
6. Click **Create**.

![Creating a new folder named 'Artifacts related to release notes' in Document360.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/new folder(2).png)

### Using the 'New folder' option

1. Navigate to **Drive**(**) in the left navigation bar in the knowledge base portal.

Existing Folders and Subfolders will be displayed in a tree-view style on the left navigation pane.
2. Click the **New folder** option on the top left.

A **New folder** dialog will appear.
3. Enter the **Folder name**.
4. The folder location is 'Root level' by default.

Using the **Folder location** dropdown, you can select the desired folder.
5. Click **Create**.

![Creating a new folder named 'Artifacts related to release notes' in Document360.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/new folder(3).png)

> [!TIP]
> ** PRO TIP
> 
> When you create folders for your knowledge base files, it is easier to navigate and maintain if the folders are in-sync with the Category and Subcategory of your knowledge base.

---

## Adding subfolders

You can add subfolders once you have more than one root-level folder.

**Method 1:**Using the 'More' option **Method 2:** Using the '+' option

Method 1Method 2

### Using the 'More' option

1. Navigate to **Drive**(**) in the left navigation bar in the knowledge base portal.

Existing Folders and Subfolders will be displayed in a tree-view style on the left navigation pane.
2. Click the More (**) icon next to the folder, select **Add folder**.

The **New folder** dialog appears.
3. Enter the **Folder name**.
4. The folder location by default is the folder you click on the **More (**)** icon.

You can add a subfolder anywhere in the Drive using the location dropdown.
5. Click **Create**.

![Menu showing options to add a folder in a file management system interface.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/add folder.png)

### Using the '+' option

1. Navigate to **Drive**(**) in the left navigation bar in the knowledge base portal.

Existing Folders and Subfolders will be displayed in a tree-view style on the left navigation pane.
2. In the left navigation bar, hover the mouse pointer over the space between the folders until the '+' icon appears.
3. Click the '**+**' icon.

A **New folder** dialog appears.
4. Enter the desired folder name.

The default location is the folder where you clicked the '+' icon.

Using the location dropdown, you can add a subfolder from anywhere in the Drive.
5. Click **Create**.

![Creating a new folder named 'Doc360' in the Document360 drive interface.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/subfolder.png)

> [!NOTE]
> ** NOTE
> 
> Ensure the root level folder is expanded (The arrow on the left side of the folder points downwards); if not, a new folder will be created at the same level.

> [!CAUTION]
> ****** **CAUTION**
> 
> Deleting a root-level folder in the Drive also deletes its subfolders and files. This can cause broken images and file links in articles referencing any deleted file.

---

### Folder actions

Some folder actions are restricted in System folders. The restricted actions are: add folder, add file, change color, set default folder, rename, and remove.

![File management interface showing options to add folders and files in documentation.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/folder actions.png)

A centralized, cloud-based storage repository in Document360 for storing and managing all files.

A type of category in Document360 used to organize articles without creating a separate knowledge base page.

A folder created inside a parent folder in Document360 Drive to further organize files into logical groups. For example, a top-level Images folder might contain subfolders for Screenshots, Icons, and Diagrams. Subfolders support the same actions as top-level folders: upload, rename, move, and delete. System subfolders (marked with a shield icon) are created automatically and cannot be deleted.

A container in Document360 used to group related articles under a shared topic or theme. Categories appear as navigation items on your knowledge base site, helping readers browse and locate content. Document360 supports three category types, Folder, Index, and Page, and allows nesting up to six levels deep through subcategories.

A category nested inside a parent category in Document360, used to create a multi-level navigation hierarchy in your knowledge base. Subcategories can themselves contain articles and further nested subcategories, up to six levels deep. Subcategories follow the same type rules as top-level categories — they can be Folders, Index pages, or Page types.