--- title: "Add a folder" slug: "add-a-folder" description: "Organize your knowledge base with Document360's Drive by creating folders and subfolders for easy access and consistent file management." updated: 2026-07-17T11:02:45Z published: 2026-07-17T11:02:45Z canonical: "docs.document360.com/add-a-folder" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # Add a folder The **Drive** in Document360 lets you organise your knowledge base assets — images, files, and attachments — into folders and subfolders. Creating a well-structured folder hierarchy makes it easier to locate files, maintain consistency across your knowledge base, and avoid broken image or file links in articles. --- ## Before you begin - To add subfolders, you need at least two root-level folders already created in Drive, or one root-level folder that is expanded. - Deleting a root-level folder also deletes all its subfolders and files — this can break image and file links in any article referencing those files. --- ## Add a new folder There are two ways to do this: 1. [Using the 'New folder' option](#using-the-new-folder-option-to-add-a-folder) 2. [Using the '+' option](/help/docs/add-a-folder#using-the-option-to-add-a-folder) --- ### Using the 'New folder' option to add a folder 1. Navigate to **Drive** () in the left navigation bar of the knowledge base portal. Existing folders and subfolders are displayed in a tree-view style on the left navigation pane. 2. Click the **New folder** option at the top left. A **New folder** dialog appears. 3. Enter the **Folder name**. 4. The folder location is set to **Root level** by default. Use the **Folder location** dropdown to select a different location if needed. 5. Click **Create**. Creating a new folder named 'Artifacts related to release notes' using the New folder dialog in Document360. --- ### Using the '+' option to add a folder 1. Navigate to **Drive** () in the left navigation bar of the knowledge base portal. Existing folders and subfolders are displayed in a tree-view style on the left navigation pane. 2. In the left navigation pane, hover over the space between folders until the **Flywheel (+)** icon appears. 3. Click the **+** icon. A **New folder** popup appears. 4. Enter the desired folder name. 5. The default location is **Root level**. To add a root-level folder from anywhere in Drive, use the folder location dropdown and click **Reset**. 6. Click **Create**. Creating a new folder named 'Artifacts related to release notes' using the + icon in Document360 Drive. --- ## Add a subfolder There are two ways to do this: 1. [Using the 'More' option](/help/docs/add-a-folder#using-the-more-option-to-add-a-subfolder) 2. [Using the '+' option](/help/docs/add-a-folder#using-the-option-to-add-a-subfolder) --- ### Using the 'More' option to add a subfolder 1. Navigate to **Drive** () in the left navigation bar of the knowledge base portal. 2. Click the **More** () icon next to the folder where you want to add a subfolder, then select **Add folder**. The **New folder** dialog appears. 3. Enter the **Folder name**. 4. The folder location defaults to the folder you selected. Use the location dropdown to change it if needed. 5. Click **Create**. Menu showing the Add folder option in the Document360 Drive interface. --- ### Using the '+' option to add a subfolder 1. Navigate to **Drive** () in the left navigation bar of the knowledge base portal. 2. In the left navigation pane, hover over the space between folders until the **+** icon appears. 3. Click the **+** icon. A **New folder** dialog appears. 4. Enter the desired folder name. The default location is the folder where you clicked **+**. Use the location dropdown to add the subfolder anywhere in Drive. 5. Click **Create**. Creating a new subfolder named 'Doc360' in the Document360 Drive interface. :::(Info) ( NOTE) Ensure the root-level folder is expanded (the arrow on its left side points downward) before adding a subfolder. If the folder is collapsed, the new folder will be created at the same level instead of nested inside it. ::: :::(Error) (

CAUTION) Deleting a root-level folder permanently deletes all its subfolders and files. This can cause broken images and file links in any articles referencing those files. ::: Folder actions menu in Document360 Drive showing available options for folder management. --- ## Best practices - **Mirror your knowledge base structure.** Keep Drive folders aligned with your knowledge base categories and subcategories so assets are intuitive to find for anyone on your team. - **Name folders consistently.** Use a clear, descriptive naming convention (for example, `release-notes-assets` or `onboarding-images`) to avoid ambiguity. - **Review before deleting.** Before removing a root-level folder, check whether any articles link to files inside it to prevent broken links. --- ## FAQ

Can I add a subfolder without creating a root-level folder first?

No. You need at least one root-level folder in Drive before you can add a subfolder. Create a root-level folder first using either the New folder option or the + icon, then add subfolders inside it.

Why is the 'Add folder' option greyed out for some folders?

Certain folders in Drive are System folders. Actions such as adding a folder, adding a file, renaming, changing color, setting a default folder, and removing are restricted for System folders. These restrictions cannot be changed.

What happens to articles if I delete a folder?

Deleting a root-level folder also deletes all its subfolders and files. Any articles that reference those files will have broken images or file links. Always review article dependencies before deleting a folder.

Can I move a subfolder to a different root-level folder?

You can select a different location using the Folder location dropdown when creating a folder. To move an existing subfolder, use the folder's More () menu options available in Drive.