---
title: "Add custom links to the knowledge base widget"
slug: "add-custom-links-to-the-knowledge-base-widget"
description: "Add custom links in your Knowledge base widget to guide users to support emails, external resources, and relevant URLs, enhancing their workflow."
updated: 2026-08-17T07:36:34Z
published: 2026-08-17T07:36:34Z
canonical: "docs.document360.com/add-custom-links-to-the-knowledge-base-widget"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add custom links to the knowledge base widget

Custom links let you add a section of clickable links inside the Knowledge base widget, pointing users to support email addresses, external resources, or any URL relevant to their workflow. Links appear in the order they were created and always open in a new browser tab.

 NOTE

Internal article and category links follow widget navigation rules based on workspace type, content access scope, and reader group permissions.

---

## When to use custom links

- Add a "Contact us" link pointing to your support email for users who cannot find what they need.
- Link to external tools such as a Google Sheet, an eBook download, or a ticketing portal.

---

## Add a custom link

1. Navigate to **Connections** () > **Knowledge base widget** in the left navigation bar.
2. Hover over the desired widget and click the **Edit** () icon.
3. In the **Advanced settings** tab, expand the **Add links** accordion.
4. In the **Section title** field, enter the title for this group of links (e.g. "Resources", "Support").
5. For each link, configure:

**Example:**
  - **Icon** — Choose from the available icon set
  - **Link text** — The label displayed in the widget
  - **Destination link** — The URL or `mailto:` address
  - **Icon**:
  - **Link text**: Contact us
  - **Link**: `mailto:support@document360.com`

 NOTE

You can use `mailto:` in the link field. For example: `mailto:<youremail@somedomain.com>`

1. Click **Add**. Repeat for additional links.
2. To edit an existing link, click the **Edit** () icon. Click () to save or () to discard.
3. To remove a link, click the **Delete** () icon next to it.
4. Click **Save** to apply all changes.

![Widget configuration panel showing the Add links section with icon, link text, and destination fields](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/add%20links%20widget.png)

---

## Best practices

- Keep link text short and action-oriented: *"Contact support"*, *"Download guide"*, *"Submit a ticket"*.
- Use icons that visually suggest the link's action — an envelope for email, a file icon for downloads.
- Limit the number of custom links to 3–5 to keep the widget uncluttered.

---

## FAQ

**Can I add custom links in the knowledge base widget?**

Yes. Navigate to **Connections > Knowledge base widget > Edit > Advanced settings > Add links** and add your section title and links. All custom links open in a new browser tab.