---
title: "AI customization"
slug: "ai-customization"
description: "Customize your Eddy AI's name, tone, and response length to align with your brand's identity and enhance your Document360 experience."
updated: 2026-07-22T06:22:45Z
published: 2026-07-22T06:22:45Z
canonical: "docs.document360.com/ai-customization"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI customization

Eddy AI customization lets you control how Eddy AI behaves across your knowledge base. If your organization wants Eddy to maintain a consistent brand voice and align with your internal documentation style across AI-generated content, customize Eddy AI. This depicts that Eddy not only supports your content needs but also represents your brand in the best possible way.

As a Document360 user, you have the flexibility to:

- Rename Eddy to fit seamlessly with your company's identity
- Set the tone of its responses to match how your team communicates
- Control how long or short its answers appear to your readers
- Replace the default Eddy icon with your own brand icon

---

## Prerequisite

The users with the access to **Profile** > **View access permissions** > **Portal role** > **Project settings** > **Update (enabled)**, can only customize the Eddy AI term. If not enabled reach out to admin.

:::(Info) (<span class="fa-regular fa-circle-exclamation" data-type="icon"></span> NOTE)
Only Admin and owner roles can customize Eddy AI.
:::

---

## Customize Eddy AI

To personalize your Eddy AI,

1. Navigate to **Settings** (<span class="fa-solid fa-gear" data-type="icon"></span>) in the left navigation bar in the portal.

2. In the left navigation pane, navigate to **AI settings** > **Customize Eddy AI**.

3. On the **Customize Eddy AI** page, in the **AI assistant name** text box, enter your desired name for the AI assistant.

   By default, the AI assistant will be named **Eddy AI**.

4. You can customize the AI Assistive response tone to fit various contexts and situations:

   | Tone | Best used when | Example use cases |
   |---|---|---|
   | **Default** | Automatically adapts to the reader's tone and question context. | Works across all types of documentation where tone may vary. |
   | **Professional** | Formal enterprise or B2B knowledge bases. | IT policies, legal, compliance, enterprise SaaS documentation. |
   | **Friendly** | Customer-facing help centers with a warm brand voice. | Consumer apps, onboarding guides, support portals. |
   | **Casual** | Internal team wikis or developer portals with a relaxed culture. | Startup internal docs, engineering runbooks. |
   | **Straightforward** | Technical documentation where users want quick, no-frills answers. | {{ glossary.API}} references, troubleshooting guides, admin portals. |
   | **Confident** | Authoritative product documentation where decisiveness matters. | Medical, legal, or safety documentation where hedging erodes trust. |

5. You can customize the response length of AI Assistive search based on how detailed you want the responses to be:

   | Response length | Best used when | Example use cases |
   |---|---|---|
   | **Default** | Automatically adjust to your question and context, varying in length as required. | Mixed-content portals, general help centers. |
   | **Long and detailed** | Readers need in-depth explanation and context. | Onboarding docs, complex technical procedures, educational content. |
   | **Short and concise** | Readers want quick answers without reading through long explanations. | FAQs, troubleshooting quick-fix guides, internal wikis. |

6. Once done, click **Save.**

<img src="https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Customize%20eddy%20ai.png" class="article_image" alt="Settings page for customizing AI assistant name and response tone options.">

:::(Info) (<span class="fa-regular fa-circle-exclamation" data-type="icon"></span> NOTE)
**Moderation APIs** verify and filter out inappropriate words in the **AI assistant name** field. If the name doesn't meet our community standards while saving, a prompt will be displayed. Click **Yes** to proceed, and the moderation API will be overridden.
:::

---

## Customize Eddy AI icon in knowledge base site

To customize the Eddy AI icon according to your requirements, follow these steps:

1. Upload the icon you wish to use to Document360's drive.

2. Navigate to (<span class="fa-solid fa-gear" data-type="icon"></span>) in the left navigation bar in the portal.

3. In the left navigation pane, navigate to **Knowledge base site** > **Custom CSS & JavaScript**.

4. Paste the following custom CSS code in the **CSS** section:
<div class="faq-wrapper" data-type="details-wrapper">
<details open>
<summary>
<p>View code</p>
</summary>
<div data-type="details-content">
```css
   .eddy-banner .eddy-search-icon,
   .eddy-header .eddy-icon-section,
   .eddy-section.multi-conversation-section .next-conversation img,
   .article-summary-container .ai-summary-text img {
       margin-top: 0 !important;
       animation: none !important;
       visibility: hidden !important;
   }
   .eddy-description-section,
   .eddy-header.w-100,
   .eddy-section.multi-conversation-section .next-conversation,
   .article-summary-container .ai-summary-text {
       position: relative;
   }
   .eddy-description-section::before,
   .eddy-header.w-100::before,
   .eddy-section.multi-conversation-section .next-conversation::before,
   .article-summary-container .ai-summary-text::before {
       content: "";
       width: 20px;
       height: 20px;
       position: absolute;
       top: 50%;
       left: 0;
       transform: translateY(-50%);
       background: url(https://files.us.document360.io/7385d460-4578-4f21-813a-4fa112c9c410/Images/Documentation/Eddy_replace_image.png) no-repeat center;
       background-size: contain;
   }
   .article-summary-container .ai-summary-text::before {
       width: 14px;
       height: 14px;
   }
   .eddy-section.multi-conversation-section .next-conversation::before {
       left: 24px;
   }
```
</div>
</details>
<button class="details-arrow" type="button"></button>
</div>


5. In the above code, replace `URL for custom icon` in the CSS code with the direct URL of your uploaded file in the Document360 drive.

6. Click **Save** to apply the changes to the knowledge base site.

The Eddy AI icon in the knowledge base site will now be replaced with your desired icon.

---

### FAQ

<div class="faq-wrapper" data-type="details-wrapper">
<details open>
<summary>
<p>Is there a character limit for the AI assistant name?</p>
</summary>
<div data-type="details-content">
<p>Yes, the AI assistant name should not exceed 15 characters.</p>
</div>
</details>
<button class="details-arrow" type="button"></button>
</div>