--- title: "AI FAQ generator" slug: "ai-faq-generator" description: "Enhance your articles with Document360's AI FAQ Generator, creating tailored FAQs effortlessly to save time and improve user engagement." updated: 2026-06-05T17:23:16Z published: 2026-06-05T17:23:16Z --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # AI FAQ generator The AI FAQ generator in Document360 automatically creates a set of frequently asked questions and answers based on your article content, directly inside the Advanced WYSIWYG editor. It saves time by eliminating manual FAQ drafting and helps ensure every published article covers the questions readers are most likely to ask. The feature is powered by Eddy AI and is available on all plans that include the Eddy AI content suite. --- ## When to use the AI FAQ generator Use the AI FAQ generator when: - You want to add a self-service FAQ section to a new or existing article without writing questions manually. - Your article covers a complex feature and you need to surface edge-case questions that readers commonly raise. - You are refreshing older documentation and want to improve AEO signals by adding structured Q&A content. - You need to keep FAQ content in sync with article changes — use the **Regenerate** option after updating the article body. --- ## Before you begin - You must have purchased the **Eddy AI content suite**. - The **AI writer suite** must be enabled in your Document360 account. It is enabled by default upon purchase. - The article must contain a minimum of **150 words** for Eddy AI to generate FAQs. - The AI FAQ generator currently supports **English** only. For the full list of languages supported by Eddy AI, see [Multilingual support for Eddy AI writer suite](/help/docs/ai-writer-suite#multilingual-support-for-eddy-ai-writer-suite). --- ## How to generate FAQs for an article ### Generate FAQs 1. Open the article you want to update in the **Advanced WYSIWYG editor**. 2. Click **Eddy AI** at the bottom-right corner of the editor. 3. Select **Generate FAQ** from the options. Eddy AI analyses the article content and inserts a FAQ section at the end of the article. ![Document360 editor showing the Generate FAQ option in the Eddy AI menu.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Generate%20FAQ%20icon.png) NOTE The generated FAQs are placed automatically at the end of the article. You can add content below the FAQ section after generation. ### Customise generated FAQs 1. To rename the FAQ section, click the section title and type a new name. 2. Click anywhere else in the **FAQ** section to select it. A toolbar appears with the following options: | Option | Icon | What it does | | --- | --- | --- | | **Settings** | ⚙ | Adjusts FAQ template settings for this specific article only — changes do not affect other articles | | **Regenerate** | ↺ | Generates a new set of FAQs based on current article content | | **Expand/Collapse** | ▲ | Shows or hides all FAQ answers | > **Note:** FAQ templates are separate from the AI FAQ generator. For information about FAQ templates, see [Advanced WYSIWYG editor basics](/help/docs/advanced-wysiwyg-editor-basics). ### Add a custom FAQ 1. Hover between any two existing FAQs where you want to insert a new one. 2. Click the **Add question** (+) icon that appears. 3. Select **FAQ** from the dropdown. 4. Enter your custom question and answer. ### Delete a FAQ 1. Click the FAQ you want to remove. 2. Click the **Delete** () icon that appears above it. ### Lock FAQs to protect them during regeneration 1. Click the **Lock** () icon next to any FAQ you want to protect. Locked FAQs display a badge to indicate they are protected. 2. To add more FAQs without replacing existing ones, lock all current questions and then click **Regenerate**. Eddy AI generates additional FAQs while leaving locked items unchanged. ![Animated demonstration of locking and regenerating FAQs in Document360.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/AI-faq-customizations.gif) > **Note:** Locked FAQs can still be edited manually at any time. --- ## How to configure FAQ generator settings You can set project-level defaults for how FAQs are displayed on your knowledge base site. 1. Navigate to **Settings** () in the left navigation bar of the Knowledge base portal. 2. Go to **Knowledge base site** > **Article settings & SEO**. 3. In the **Article settings** tab, expand the **FAQ** accordion. ![Settings panel showing FAQ display options including expand/collapse and style settings.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Setting-up-FAQ-generator.png) 4. Configure the following options: | Setting | Options | Default | | --- | --- | --- | | **Expand/Collapse** | Expand first, Expand all, Collapse all | — | | **Style** | With border (all sides), Without border (bottom only) | With border | | **Expand arrow position** | Left, Right | Right | | **Expand/Collapse icon** | Arrow up/down, Plus/minus | — | --- ## Best practices - **Lock custom FAQs before regenerating.** Any FAQ you wrote manually should be locked so regeneration does not overwrite it. - **Regenerate after major article edits.** If you significantly update the article body, regenerate the FAQs to keep them aligned with current content. - **Keep FAQ answers concise.** Each answer should be 1–3 sentences. Long answers belong in the article body, not the FAQ. - **Use the Settings icon for per-article layout overrides.** The project-level FAQ settings apply globally, but the per-article **Settings** icon lets you override display options for individual articles. - **Add custom FAQs for known support questions.** Use the **Add question** option to include questions your support team frequently receives, even if Eddy AI did not generate them. --- ## FAQ **What is the minimum article length required to generate FAQs?** The article must contain at least 150 words. If the article is shorter than this, the **Generate FAQ** option will not produce results. **How many FAQs does the generator produce?** Eddy AI typically generates between 5 and 10 questions per run, depending on the depth and length of the article content. **Can I edit the AI-generated FAQs?** Yes. Click any generated FAQ to select it, then edit the question or answer text directly. Locked FAQs can also be edited manually. **How do I add more FAQs without losing the ones already generated?** Lock all existing FAQs using the **Lock** icon, then click **Regenerate**. Eddy AI will generate additional FAQs while preserving the locked ones. **How do I insert a custom FAQ between existing ones?** Hover between any two FAQs, click the **Add question** (+) icon that appears, and enter your question and answer. **Is there a usage limit for the FAQ generator?** The soft limit is 5,000 generations per month. Contact Document360 support if you need this limit increased.