--- title: "AI native documentation" slug: "ai-native-documentation" description: "Unlock AI-driven documentation with Document360. Create, manage, and optimize content effortlessly using Eddy AI for enhanced knowledge discovery and self-service." updated: 2026-10-06T05:16:58Z published: 2026-10-06T05:16:58Z canonical: "docs.document360.com/ai-native-documentation" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # AI native documentation Use Eddy AI, the AI built into Document360, to draft articles faster, keep content consistent, answer readers' questions, and find out what your documentation is missing. This article groups every AI feature by what you want to get done, so you can go straight to the one you need. Start by turning on the features your team will use. [Set up Eddy AI](/docs/ai-native-documentation#setup) [Write content](/docs/ai-native-documentation#create) [Multimedia](/docs/ai-native-documentation#multimedia) [Answer readers](/docs/ai-native-documentation#readers) [Help desk AI](/docs/ai-native-documentation#helpdesk) [MCP](/docs/ai-native-documentation#mcp) [Governance & analytics](/docs/ai-native-documentation#maintain) [Start by role](/docs/ai-native-documentation#role) --- Start here - Setup ## Turn on Eddy AI Eddy AI features are grouped into three suites that you turn on independently: the **AI writer suite** for authors, the **AI search suite** for your knowledge base site, and the **AI premium suite** for glossary and duplicate content tools. You need the Admin or Owner role to change these settings. 1. In the Knowledge base portal, select **Settings** in the left navigation bar. 2. Go to **AI settings** > **Eddy AI settings**. 3. Expand the suite you want to configure: **AI writer suite**, **AI search suite**, or **AI premium suite**. 4. Turn on the toggle for each feature your team needs. AI settings [Learn more →](https://docs.document360.com/docs/ai-settings) See what each suite includes and turn features on or off for your project. AI customization [Learn more →](https://docs.document360.com/docs/ai-customization) Rename Eddy AI, set the tone and length of its answers, and replace its icon with your brand icon. --- Create - Writing ## Write and refine articles Open the AI writing agent from the **Create** dropdown and select **Create with Eddy AI**, or type `/` in the editor. To refine text you have already written, select it in the Advanced WYSIWYG editor and choose an Eddy AI action, or press `Ctrl + Spacebar`. ### Get a first draft with the AI writing agent From a prompt [Learn more →](https://docs.document360.com/docs/ai-writing-agent#generate-an-article-from-a-prompt) Describe what you need and get a full article draft with structure, headings, and body content. From a video [Learn more →](https://docs.document360.com/docs/ai-writing-agent#generate-an-article-from-a-video) Turn a product walkthrough recording into a how-to article, with screenshots extracted from the video. From a file [Learn more →](https://docs.document360.com/docs/ai-writing-agent#generate-an-article-from-audio-transcript-or-text-file) Turn a call recording, transcript, or Word document into a structured article. Outline creation [Learn more →](https://docs.document360.com/docs/ai-writing-agent#generate-an-article-outline) Agree on the headings and sections before any content is written. Continue writing [Learn more →](https://docs.document360.com/docs/ai-writing-agent#continue-writing) Extend a draft you have already started from where you left off. Rewrite article [Learn more →](https://docs.document360.com/docs/ai-writing-agent#rewrite-article) Regenerate the whole article from a revised prompt. Generate FAQ and summary [Learn more →](https://docs.document360.com/docs/ai-writing-agent) Add a FAQ section or a concise summary to an article the agent generated. ### Polish what you have written with the AI writer Improve it [Learn more →](https://docs.document360.com/docs/ai-writer) Fix grammar, clarity, and phrasing in the text you select. Make longer [Learn more →](https://docs.document360.com/docs/ai-writer) Add context and supporting detail while keeping your meaning. Make shorter [Learn more →](https://docs.document360.com/docs/ai-writer) Cut a long passage down to the essential points. Change tone [Learn more →](https://docs.document360.com/docs/ai-writer) Match your audience with a Professional, Friendly, Casual, Straightforward, or Confident tone. Change voice [Learn more →](https://docs.document360.com/docs/ai-writer) Switch the selected text between active and passive voice. Convert speech [Learn more →](https://docs.document360.com/docs/ai-writer) Switch the selected text between direct and indirect speech. Split sentences [Learn more →](https://docs.document360.com/docs/ai-writer) Break long, multi-clause sentences into shorter ones. Convert into table [Learn more →](https://docs.document360.com/docs/ai-writer) Turn a list or paragraph into a formatted table. AI chart generator [Learn more →](https://docs.document360.com/docs/ai-chart-generator) Show selected content as a pie chart, flowchart, or table. ### Keep AI-generated content on brand AI style guide [Learn more →](https://docs.document360.com/docs/ai-style-guide) Set the tone, structure, SEO, and tagging rules Eddy AI follows when it generates content. Translate with Eddy AI [Learn more →](https://docs.document360.com/docs/translate-with-eddy-ai) Publish your articles in other languages and keep translations up to date. ### Help readers and search engines find your articles AI title recommender [Learn more →](https://docs.document360.com/docs/ai-title-recommender) Choose a clearer, more searchable title for your article. AI tag recommender [Learn more →](https://docs.document360.com/docs/ai-tag-recommender) Tag articles consistently so readers find them in your knowledge base. AI & search description [Learn more →](https://docs.document360.com/docs/seo-description-generator) Write descriptions for articles, page categories, and Step by step guides that search engines and AI tools can use. AI FAQ generator [Learn more →](https://docs.document360.com/docs/ai-faq-generator) Add a FAQ section built from your article content. AI alt text generator [Learn more →](https://docs.document360.com/docs/ai-alt-text-generator) Add descriptive alt text to images and videos for accessibility and search. AI related articles [Learn more →](https://docs.document360.com/docs/ai-related-articles-recommender) Link an article to related content in your knowledge base. LLMs.txt [Learn more →](https://docs.document360.com/docs/llms-txt) Give AI agents a Markdown index of your articles, page categories, and Step by step guides to read and cite. AI naming for Drive images [Learn more →](https://docs.document360.com/docs/ai-naming-rules-for-drive-images) Set rules for how Eddy AI names images in Drive. --- Create - Multimedia ## Show readers how, with screenshots, videos, and demos These tools need the [Document360 AI Capture extension](https://docs.document360.com/docs/install-document360-ai-capture-extension), which you install once in Google Chrome, Microsoft Edge, or Brave. Step by step guide [Learn more →](https://docs.document360.com/docs/step-by-step-guides) Record a workflow as a click-by-click walkthrough. Published guides are readable by AI agents and listed in LLMs.txt. Screen capturing [Learn more →](https://docs.document360.com/docs/screen-capturing-from-the-editor) Capture, edit, and insert a screenshot without leaving the editor. Video recording [Learn more →](https://docs.document360.com/docs/video-recording) Record your screen, edit the video, and add an AI-generated voiceover. Interactive demo [Learn more →](https://docs.document360.com/docs/interactive-demo) Let readers click through a product simulation inside the article. --- Discover - Reader experience ## Answer your readers' questions Your knowledge base site, widget, and chatbot are where Eddy AI answers readers directly, so fewer questions turn into support tickets. ### Search and chat AI assistive search [Learn more →](https://docs.document360.com/docs/ai-assistive-search) Give readers direct, cited answers in your knowledge base search, with follow-up questions in the same session. External sources [Learn more →](https://docs.document360.com/docs/external-sources-for-ai-assistive-search) Include answers from your website, blog, or other external sources alongside your knowledge base. Eddy AI chatbot [Learn more →](https://docs.document360.com/docs/ai-chatbot) Add a chatbot to any website, trained on your knowledge base, web pages, files, FAQs, and Zendesk or Freshdesk tickets. Ticket escalation [Learn more →](https://docs.document360.com/docs/chatbot-ticket-escalation) Let chatbot users raise a support ticket, pre-filled with the chat transcript, when the chatbot cannot help. Widget assistant [Learn more →](https://docs.document360.com/docs/knowledge-base-widget-getting-started) Answer questions inside your product through the Knowledge base widget. Contextual AI [Learn more →](https://docs.document360.com/docs/url-mapping#configuring-contextual-ai-assistance) Show answers that match the page a reader is on in your product. Ask Eddy AI API [Learn more →](https://docs.document360.com/docs/ask-eddy-ai-api) Build AI answers into your own product interface, so users never leave your app. ### Reader experience Article summarizer [Learn more →](https://docs.document360.com/docs/ai-article-summarizer) Show a short summary at the top of each article so readers get the key points first. Dynamic related articles [Learn more →](https://docs.document360.com/docs/ai-dynamic-related-articles-recommendation) Recommend related articles across your whole site automatically. Read out loud [Learn more →](https://docs.document360.com/docs/read-out-loud) Let readers listen to an article instead of reading it. --- Integrate - Help desk ## Help support agents resolve tickets faster In Zendesk and Freshdesk, your agents get Eddy AI help right inside the ticket, so they answer faster without switching tabs. AI search [Learn more →](https://docs.document360.com/docs/use-document360-in-zendesk) Search your knowledge base with Eddy AI from the ticket panel. AI article suggestions [Learn more →](https://docs.document360.com/docs/freshdesk#enhancing-support-find-suggested-articles-and-draft-replies-with-eddy-ai) See up to five recommended articles for each ticket, and link or insert them into your reply. AI reply generator [Learn more →](https://docs.document360.com/docs/freshdesk#enhancing-support-find-suggested-articles-and-draft-replies-with-eddy-ai) Draft a reply grounded in your documentation, in the language of the conversation. For setup in each tool, read [Use Document360 in Zendesk](https://docs.document360.com/docs/use-document360-in-zendesk) and [Freshdesk](https://docs.document360.com/docs/freshdesk). --- Integrate - MCP ## Work on your documentation from your AI assistant Connect Claude, ChatGPT, or another MCP-compatible assistant to your knowledge base. You can then search, read, create, update, and publish articles from the assistant, within the permissions of your Document360 account. MCP overview [Learn more →](https://docs.document360.com/docs/mcp) Understand what Document360 MCP does and when to use it. Connect your assistant [Learn more →](https://docs.document360.com/docs/connect-mcp-to-your-ai-assistant) Connect Claude, ChatGPT, or a custom connector to your knowledge base. Supported MCP tools [Learn more →](https://docs.document360.com/docs/supported-mcp-tools) See which actions your assistant can perform in Document360. MCP prompt guide [Learn more →](https://docs.document360.com/docs/mcp-prompt-guide) Write prompts that get reliable results. --- Maintain - Governance & analytics ## Find gaps and keep your knowledge base accurate Documentation drifts with every release. These tools show you where terms are inconsistent, where content overlaps, and which questions your articles do not answer yet. ### Governance AI glossary generator [Learn more →](https://docs.document360.com/docs/ai-glossary-generator) Build a glossary of the key terms your content uses, so terminology stays consistent. Duplicate detection [Learn more →](https://docs.document360.com/docs/duplicate-content-detection) Find articles that cover the same content. ### Analytics AI search analytics [Learn more →](https://docs.document360.com/docs/eddy-ai-search-analytics) See what readers ask Eddy AI and which questions go unanswered. AI feedback manager [Learn more →](https://docs.document360.com/docs/eddy-ai-feedback-1) Assign reader feedback on Eddy AI answers to your team and track it to resolution. MCP server analytics [Learn more →](https://docs.document360.com/docs/mcp-server-analytics) See how AI assistants use your documentation through MCP. --- Quick reference ## Find the right feature for your role Not sure where to begin? Find your entry point based on what you want to accomplish. | I want to… | Role | Start here | | --- | --- | --- | | Turn on Eddy AI features for your project | Admin | [AI settings](https://docs.document360.com/docs/ai-settings) | | Generate a full article draft from a prompt, video, or file | Writer | [AI writing agent](https://docs.document360.com/docs/ai-writing-agent) | | Refine tone, length, or clarity of existing content | Writer | [AI writer](https://docs.document360.com/docs/ai-writer) | | Keep AI-generated content consistent with your standards | Admin | [AI style guide](https://docs.document360.com/docs/ai-style-guide) | | Let readers ask questions on the knowledge base site | Admin | [AI assistive search](https://docs.document360.com/docs/ai-assistive-search) | | Add a chatbot to your knowledge base or website | Admin | [Eddy AI chatbot](https://docs.document360.com/docs/ai-chatbot) | | Find duplicate or overlapping content | Writer | [Duplicate detection](https://docs.document360.com/docs/duplicate-content-detection) | | Understand what readers search for and cannot find | Admin | [AI search analytics](https://docs.document360.com/docs/eddy-ai-search-analytics) | | Help support agents draft replies from your knowledge base | Admin | [Zendesk](https://docs.document360.com/docs/use-document360-in-zendesk), [Freshdesk](https://docs.document360.com/docs/freshdesk) | | Connect Claude or ChatGPT to your knowledge base | Developer | [Document360 MCP](https://docs.document360.com/docs/connect-mcp-to-your-ai-assistant) | | Embed AI-powered answers inside your product | Developer | [Ask Eddy AI API](https://docs.document360.com/docs/ask-eddy-ai-api) | --- Before you scale ## Limits and limitations Check these limits before you roll Eddy AI out to your team. | Item | Behavior | | --- | --- | | **Editor** | The AI writer and AI FAQ generator work only in the Advanced WYSIWYG editor. | | **Languages** | The AI writer suite and AI search suite support English and 21 other languages. The AI FAQ generator and AI generation of AI & search descriptions support English only. | | **Indexed content** | AI assistive search answers only from published content. Changes appear in answers within about 15 minutes of publishing. | | **Access control** | AI assistive search never answers from articles a reader is not allowed to view. | | **AI style guide** | The style guide shapes content Eddy AI generates. It does not check or block content written manually. | | **AI chatbot** | One chatbot or widget can be active per website domain. Each chatbot holds up to 40 MB of source content by default. | | **Usage** | Eddy AI features have monthly usage limits. You can turn on email alerts at 80%, 90%, and 100% usage. | --- ## Best practices - **Turn on only the suites your team uses.** Writers get the most from the AI writer suite, and support teams from the AI search suite. - **Set up your AI style guide before you generate content at volume.** Every draft then starts in your voice and structure. - **Review every AI-generated draft before you publish.** Check product names, UI labels, and version details against the product. - **Write content that AI can retrieve accurately.** Run new articles through the [Gen AI friendly content checklist](https://docs.document360.com/docs/gen-ai-friendly-content-checklist), and use the [prompt template](https://docs.document360.com/docs/prompt-template-gen-ai-friendly-writing) when you draft with AI. - **Review unanswered queries every week.** They show you which articles to write next. --- ## FAQ **Does Eddy AI use my content to train AI models?** No. Eddy AI sends content to OpenAI through its API, and OpenAI does not use API data to train its models. For details on data handling, security policies, and safety testing, read the [Eddy AI trust center](https://docs.document360.com/docs/eddy-ai-trust-center). **Why can't I see the Eddy AI options in my editor?** The AI writer is turned off by default. Turn it on in **Settings** > **AI settings** > **Eddy AI settings** under the AI writer suite. The AI writer works only in the Advanced WYSIWYG editor. For more help, read [AI writer](https://docs.document360.com/docs/ai-writer). **Can I give Eddy AI my company's name and voice?** Yes. You can rename the assistant, choose the tone and length of its answers, and replace its icon. Read [AI customization](https://docs.document360.com/docs/ai-customization). **What is the difference between AI assistive search and the AI chatbot?** AI assistive search answers questions in your knowledge base site search, using your published articles. The AI chatbot is a separate assistant you deploy on any website and train on several sources, including web pages, files, FAQs, and support tickets. It can also hand users off to a support ticket. ## Related - [MCP use cases in Document360](/mcp-use-cases-in-document360.md) - [AI writer suite](/ai-writer-suite.md)