--- title: "AI writer: adjust length, tone, voice, and style of content" slug: "ai-writer" description: "The 'AI writer' feature lets contributors use AI to enhance their writing. Discover the actions you can perform with Document360's AI writer." tags: ["Artificial Intelligence (AI)", "Eddy AI"] updated: 2026-06-05T17:18:52Z published: 2026-06-05T17:18:52Z --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # AI writer The AI writer in Document360 is a set of text-editing tools powered by **Eddy AI** that lets contributors refine existing article content directly inside the Advanced WYSIWYG editor. Select any passage and apply actions such as adjusting length, changing tone, switching voice, or converting text into a table — all without leaving the editor. Use **Ctrl + Spacebar** to launch **Eddy AI** instantly. --- ## Before you begin The AI writer is turned off by default. To enable it: 1. Navigate to **Settings** > **AI settings** > **Eddy AI settings**. 2. Expand the **AI writer suite** accordion and turn on the **AI writer** toggle. ![Eddy AI settings page showing the AI writer suite toggle.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/2026-01-30_15-17-12.png) NOTE - For supported languages, see [Multilingual support for the Eddy AI writer suite](https://docs.document360.com/docs/ai-writer-suite#multilingual-support-for-eddy-ai-writer-suite). - Third-party browser extensions (ad blockers, password managers, pop-up blockers) can interfere with the AI writer. Deactivate them if you encounter issues. --- ## How to access the AI writer NOTE The AI writer is available only in the Advanced WYSIWYG editor. Navigate to the article you want to edit. You can access **Eddy AI** in four ways: 1. **Quick insert menu** — In an empty block, click the **Eddy AI writer** () icon to generate AI-powered content directly in your article. NOTE - The Quick Insert menu appears only when the block is empty. - It disappears automatically when you start typing. - If you clear the content in a block, the Quick Insert menu reappears. 2. **Bubble menu** — Highlight a piece of text and click the **Eddy AI** option in the bubble menu that appears. NOTE The selected text must have at least 10 words for Eddy AI to generate a response. 3. **Slash command** — Type `/` and select **Eddy AI Writer**. The **Eddy AI** panel opens. Enter a prompt or topic and Eddy will write content by pulling from your entire knowledge base and external web sources. 4. **Eddy AI writing agent** — Click **Start writing with Eddy AI** in a blank editor, or highlight a section of content and click **Eddy AI** at the bottom-right of the editor. See [AI writing agent](https://docs.document360.com/docs/ai-writing-agent) for full article-generation capabilities. ![Four ways to access Eddy AI in the Advanced WYSIWYG editor.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/options(1).png) Once content is generated, you can: - Click **Regenerate** to get a new response. NOTE A single AI response panel can be used to regenerate responses for up to 10 instances. - Click **Insert** to replace the selected text. - Click **Modify response** to view additional **Eddy AI** editing options. - Click () **Like** or () **Dislike** to rate the AI-generated response. ![Animated demonstration of the Eddy AI writer generating and inserting content.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/gif%20process.gif) --- ## AI writer actions Select text in the editor, then choose an action from the bubble menu or **Modify response** panel. ![Overview of AI Writer actions in Document360.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/eddyai.png) ### Improve it Refines your text by improving grammar, semantics, clarity, and phrasing. **Example:** Original: *"The system is highly effective because it works well in most cases."* Using **Improve it**: *"The system is very efficient as it performs effectively in the majority of situations."* Use this on drafts that need polishing before publication. Always review the enhanced version to confirm it reflects your original intent. --- ### Make longer Expands selected text by elaborating on ideas and adding supporting detail. **Example:** Original: *"Document360 is a knowledge base platform with several advanced features."* Using **Make longer** generates a multi-sentence expansion covering interface, search, integrations, and branding capabilities. Use when content feels too brief or lacks depth. Review the expanded output and remove any unnecessary verbiage. --- ### Make shorter Condenses selected text without losing its core meaning. **Example:** Original: *"The Document360 platform provides a robust set of features, including version control, multi-language support, analytics, and a powerful AI-assisted search, which helps streamline the knowledge management process."* Using **Make shorter**: *"The Document360 platform offers version control, multi-language support, analytics, and a powerful AI-assisted search to streamline knowledge management."* Use to reduce word count, simplify explanations, or summarize long passages. --- ### Change tone Modifies the tone of selected text to suit different audiences. Available options: **Professional**, **Friendly**, **Casual**, **Straightforward**, and **Confident**. **Example:** Original: *"The team will proceed with the update as soon as possible."* Friendly: *"The team is excited to get started on the update and will do so as soon as possible!"* Professional: *"The team will initiate the update at the earliest opportunity."* Adjust tone based on your audience and context — casual for blog-style content, professional for formal reports. --- ### Convert speech Switches selected text between direct and indirect speech. **Example:** Original (Direct): *"He said, 'I will definitely complete the task by tomorrow.'"* Indirect: *"He said that he would definitely complete the task by the following day."* Useful when rewriting quotes or conversations for formal reports or documentation. --- ### Change voice Switches selected text between active and passive voice. **Example:** Active: *"The team successfully completed the project within the specified date."* Using **Change voice** (Passive): *"The project was successfully completed by the team within the specified date."* Use for stylistic choices or when passive voice is more appropriate, such as in formal writing. --- ### Split sentence Breaks complex sentences into shorter, simpler ones to improve readability. **Example:** Original: *"Document360 is an advanced platform, and it offers numerous features, including analytics, version control, and AI assistance, making it ideal for managing knowledge bases efficiently."* Using **Split sentence**: *"Document360 is an advanced platform. It offers numerous features, including analytics, version control, and AI assistance. These features make it ideal for managing knowledge bases efficiently."* Useful when writing for broader audiences or when clarity is critical. --- ### Convert into table Converts selected content — lists, comparisons, or unstructured paragraphs — into a formatted table. **Example:** A paragraph describing two teams with different headcounts and software access is automatically converted into a structured three-column table with Team, Number of Technical Writers, and Software Access columns. Use for content that involves comparisons or structured data. Tables improve readability, especially for technical or detailed content. --- ### Generate charts Creates visual elements from selected content using **Eddy AI Writer**. Available options: **Table**, **Pie chart**, and **Flow chart**. **Example:** - **Table**: Generates a structured table with sales figures. - **Pie chart**: Creates a pie chart to illustrate sales distribution. - **Flow chart**: Generates a flowchart to depict the sales process. Choose the format based on data complexity — tables for structured details, pie charts for proportions, and flowcharts for processes. --- ## Best practices - Enable the AI writer in **Settings** > **AI settings** > **Eddy AI settings** before your team starts writing — it is off by default. - Use **Improve it** as a final-pass tool on completed drafts rather than early-stage content. - Match tone to your audience using **Change tone** — Professional for reports, Friendly or Casual for blog-style content. - Always review AI-generated output before inserting, especially for technical or product-specific documentation. - You can apply multiple actions in a single AI response panel — for example, use **Make shorter** first, then **Improve it**. - Deactivate conflicting browser extensions if the AI writer behaves unexpectedly, then reload the editor. --- ## FAQ **What subscription plans support the AI writer?** The AI writer is available on the Professional, Business, and Enterprise plans. **How do I activate the AI writer?** Navigate to **Settings** > **AI settings** > **Eddy AI settings**, expand the **AI writer suite** accordion, and turn on the **AI writer** toggle. **Is the AI writer available in all editors?** No. The AI writer is only available in the Advanced WYSIWYG editor. **What actions can I perform with the AI writer?** You can improve grammar and clarity, adjust length, change tone, switch between active/passive voice and direct/indirect speech, split complex sentences, convert content into tables, and generate charts. **Can I use the AI writer features multiple times in a month?** Yes. Make longer, Make shorter, Improve it, Convert into table, Convert speech, Change voice, and Change tone have a soft limit of 5,000 uses per month. **Will my content be secure when using Eddy AI?** Yes. Document360 uses OpenAI APIs and follows OpenAI's privacy policies. OpenAI does not use API-submitted data to train its models. Any data sent to OpenAI is retained for a maximum of 30 days for analytical purposes, then deleted. Read the [OpenAI API data usage policies](https://openai.com/policies/api-data-usage-policies) and Document360's [Privacy policy](https://document360.com/privacy/). **Does Document360 involve any generative AI or large language model (LLM) features?** Yes, Eddy AI, a feature in Document360, uses third party LLMs such as OpenAI and generative AI to enhance the user experience. **What should I do if I encounter issues with the AI writer?** Deactivate any third-party browser extensions (ad blockers, password managers, pop-up blockers), reload the editor, and try again. ## Related - [AI SEO description generator](/seo-description-generator.md) - [AI article summarizer](/ai-article-summarizer.md)