---
title: "How to integrate Amplitude with Document360?"
slug: "amplitude"
description: "Integrate Amplitude to analyze user data, track visitor behavior, and generate analytics reports. Ideal for product and marketing teams to fine-tune your product."
tags: ["Amplitude", "Integrations"]
updated: 2025-12-17T09:02:37Z
published: 2026-01-31T09:30:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Amplitude

**Amplitude** is a **product analytical tool** for analyzing product usage data. It also helps the product and marketing team draw out user behavioural data and reports in a product to tweak it.

Some key features of **Amplitude** are

- **Real-time user analytics** like retention, funnels, revenue analysis, and flexible user segmentation.
- Help analyze user behaviour using their key feature called **microscope**.

---

## Integrating **Amplitude** and Document360

1. Navigate to ****Connections**** (**) > **Integrations** in the left navigation bar****in the Knowledge base portal.
2. Select **Amplitude** from the list of integrations and click **Add**.
3. The **Add new integration** panel will appear.
4. You can either configure with Basic configuration or Custom configuration.

- **Basic configuration**: Configure a standard integration of **Amplitude** with your Knowledge base.

You need to provide the following details: a. Description: Enter the desired description. b. **Amplitude** API key: Type your **Amplitude** API key. c. Use the **Code inclusion/exclusion conditions** feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Amplitude%20integration.gif.gif)

> [!NOTE]
> ** NOTE
> 
> The **Amplitude** API Key is a unique code snippet obtained from the **Amplitude** application. This ID is necessary for integrating **Amplitude** and Document360 in the Knowledge Base portal.

- **Custom configuration**: Configure an advanced integration of **Amplitude** with your Knowledge base by adding custom events in snippet code.

To configure with Custom configuration: a. Type a Description. b. Type the desired snippet code. c. Use the **Code inclusion/exclusion conditions** feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.

1. Once done, click **Add**.

#### Session replay and Autocapture implementation

After signing up and activating the account, **Amplitude** prompts you to connect your first application by adding a single snippet. Use the below HTML code snippet to enable Session replay with Autocapture.

```Custom
<script src="https://cdn.amplitude.com/script/AMPLITUDE_API_KEY.js"></script>
<script>
  panel.amplitude.add(panel.sessionReplay.plugin({sampleRate: 1}));
  panel.amplitude.init('AMPLITUDE_API_KEY', {
    "fetchRemoteConfig":true, "autocapture":true
  });
</script>
```

For more detailed information about Session Replay implementation, refer to the [Session Replay instrumentation documentation](https://amplitude.com/docs/session-replay/instrument-session-replay) article.

---

## Obtaining the **Amplitude** API Key

#### For an existing customer in **Amplitude**

From the **Amplitude** project dashboard, go to **projects**, and under the **General** section, you can copy the **API Key**.

#### For a new customer in **Amplitude**

1. Register an account in [Amplitude](https://amplitude.com/amplitour/register).
2. You will get the **Amplitude****API Key** in your initial **Amplitude** Account setup.

![2_Screenshot-getting_Amplitude_app_key](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/2_Screenshot-getting_Amplitude_app_key.png)

Now you can navigate back to the **Amplitude** dashboard to view analytical reports for the project(site). Also, track and view all the knowledge base site analytics, and user behaviour from here.

---

### FAQ

#### Why should I integrate **Amplitude**?

You can integrate to track visitors based on collaborative analytics that help to fine-tune your product with pre-eminent product analytics reports.

Application Programming Interface - A set of defined rules and protocols that allows one software application to communicate with and request functionality from another. APIs are the backbone of modern integrations. When Document360 connects to Slack, Intercom, or Google Analytics, it does so through their APIs. Document360 also provides its own REST API, enabling teams to programmatically manage articles, categories, and reader accounts from external systems.