---
title: "User analytics"
slug: "analytics-team-accounts"
description: "The Team accounts overview page lets you view the type of account assigned to each team member."
tags: ["Analytics", "Team accounts"]
updated: 2025-12-31T16:34:16Z
published: 2026-01-31T09:30:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User analytics

The **Users** analytics overview page provides a detailed view of each team member’s account type, the articles or category pages they create or access, their contributions, and last login details.

---

## Accessing the Users analytics page

To view Users analytics, from the Knowledge base portal,

1. Navigate to **Analytics** (**) in the left navigation bar****in the Knowledge base portal.
2. In the left navigation pane, click **Users**.

### Using filters to customize data

By default, the data shows metrics for the **last week**. You can adjust this using the filter:

1. Click the **Date**filter dropdown.
2. Select a predefined range (e.g., **This month**, **Last month**) or choose **Custom** to specify a date range.
3. Click **Filter** to narrow down reader analytics based on categories in the Knowledge base workspace.

![Image showing category filter in team account analytics page](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1748515716210.png)

> [!NOTE]
> ** NOTE
> 
> User analytics data can take up to 15 minutes to reflect in the Knowledge base portal.

---

### User analytics page overview

The **Users** page shows the following three metric tiles:

| Field | Description |
| --- | --- |
| **Total users** | Number of users in the project in your Knowledge base, excluding the deleted users. |
| **Articles published** | Number of articles published based on the **Date**filter you have chosen. |
| **Top performers** | Profile images of top-performing team members, ranked by the number of articles contributed, are displayed here. |

![User management interface displaying total users, roles, and contribution statistics.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Screenshot-User_analytics.png)

---

### View User analytics data

The User analytics displays data for the selected duration, including the following fields:

| Field | Description |
| --- | --- |
| **Name** | The profile picture and name of the User along with its type (normal or SSO) are available here. This is a clickable field. Click the User name to view detailed information, including total views, reads, likes, dislikes, and a list of articles they've accessed, along with the date the articles were created and last updated. |
| **Email** | Displays the email of the reader. |
| **Portal role** | Displays the portal role that is assigned to the User (Owner, Contributor, Admin, and more). |
| **Contributed** | Displays the total number of articles contributed by the User during the selected time frame. |
| **Last contributed** | The time of the last contribution made by a user is displayed relative to the current time, such as "4 minutes ago" or "This Monday." For contributions older than a week, the exact date ("Nov 16, 2024") is shown. |

---

### User individual contributions

1. Click on a user to view the detailed information about their contributions:

- **Profile** - User name, Image, Email, Portal role, and Last login date and time (UTC time zone).
- **Contribution performance -**Four tiles display **Articles created**, **Total views**,**Total likes**,****and **Total dislikes**. These metrics exclude the count of deleted articles.
- **Articles** - Displays a list of **Article names** to which the user has contributed, along with details such as **Views**, **Reads**, **Likes**, **Dislikes**, **Created on**, and **Last updated**date.
- **Export -** To export and download the table in a CSV file to your local storage.

1. Click the **Filter**button at the top to filter the analytics data based on

- **Article type**(*All*, *Page*, *Article*)
- **Date**(*7 days*, *30 days*, *Custom date*)
- **Read receipt status**(*All, Yes, No*) - only available for Private and Mixed projects
- **Category** (all categories in the workspace)

1. Once done, click **Apply**.
2. Hover over an article title and click **View in Knowledge base**(**) to open the article in the Knowledge base site.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/4_ScreenShot-Team_accounts_analytics.png)

---

### Export User analytics data

1. On the **Users** page, click **Export CSV** to export and download the user analytics.
2. To export the analytics of individual users, click on the user name and then click **Export**available above the list of article performance details. The .csv file will be saved to your local storage.

## Related

- [Search analytics](/analytics-search.md)
- [Feedback analytics](/feedback.md)
- [Articles analytics](/articles-analytics.md)