---
title: "Analytics overview"
slug: "analytics-overview"
description: "Analyze your knowledge base performance with Document360's Analytics—track article views, reader behavior, search trends, and improve content effectively."
updated: 2026-07-20T09:00:00Z
published: 2026-07-20T09:00:00Z
canonical: "docs.document360.com/analytics-overview"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics overview

The **Analytics** () section in Document360 gives you a complete picture of how your knowledge base is performing — from article views and reader behavior to search trends, broken links, and AI assistant usage. Use these reports to identify content gaps, improve underperforming articles, and make data-driven decisions about your documentation.

---

## What's in Analytics

Analytics is organized into four report areas. Select a report below to learn more.

### Content performance

Article analytics

Track views, reads, reading time, and feedback ratings for individual articles.
[View article analytics →](https://docs.document360.com/docs/articles-analytics)

Feedback analytics

See how readers rate your articles and where they leave feedback comments.
[View feedback analytics →](https://docs.document360.com/docs/feedback)

### Search intelligence

Search analytics

Understand what readers are searching for and which searches return no results.
[View search analytics →](https://docs.document360.com/docs/analytics-search)

Eddy AI search analytics

Monitor how readers interact with Eddy AI — queries asked, answers served, and escalations.
[View Eddy AI search analytics →](https://docs.document360.com/docs/eddy-ai-search-analytics)

MCP search analytics

Track search queries made through MCP server integrations connected to your knowledge base.
[View MCP search analytics →](https://docs.document360.com/docs/mcp-server-analytics)

### Readers & users

Reader analytics

See who is reading your knowledge base, where they are located, and how long they stay.
[View reader analytics →](https://docs.document360.com/docs/reader-analytics)

User analytics

Track activity and contributions from your internal team members.
[View user analytics →](https://docs.document360.com/docs/analytics-team-accounts)

### Site health & maintenance

Link status analytics

Identify broken or redirected links across your knowledge base before readers encounter them.
[View link status analytics →](https://docs.document360.com/docs/links-status)

Page not found analytics

Find URLs returning 404 errors so you can fix or redirect them.
[View page not found analytics →](https://docs.document360.com/docs/page-not-found-analytics)

Ticket deflector analytics

Measure how effectively your knowledge base is reducing support ticket volume.
[View ticket deflector analytics →](https://docs.document360.com/docs/ticket-deflector-overview)

---

## Analytics based on workspace and language

Analytics in Document360 are specific to the active workspace and language. If you switch workspace or language, the data updates to reflect that selection.

 NOTE

All analytics data is displayed in the UTC time zone.

To view analytics for a specific workspace or language:

1. Click the **Workspace** dropdown at the top of the portal.
2. Select the desired **Workspace** and **Language** from the available options.

The analytics data updates to reflect your selected workspace and language.

---

## FAQ

**How can I clear the sample data in Analytics?**

When you open the **Analytics** () section for the first time, sample data is displayed on each analytics page. To remove it:

1. Look for the notification at the top of the page.
2. Click **Clear sample** in the notification.

The sample data is removed from your analytics view.

![Analytics page showing the Clear sample notification at the top of the dashboard.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Screenhsot-Sample_data_In_Analytics.png)