---
title: "Document360 Article Analytics: Track Reads, Views, and More"
slug: "article-analytics"
description: "Learn how to use Document360's article analytics to monitor reads, views, likes, dislikes, and link status for individual articles with detailed insights."
tags: ["Analytics"]
updated: 2026-01-04T19:04:57Z
published: 2026-01-31T18:00:00Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Article analytics

**Article Analytics** in **Document360** provides detailed, article-specific insights, unlike standard **Analytics**, which offer a broader overview of your entire knowledge base. With **Article Analytics**, you can track individual article performance across metrics like **reads, views, likes, dislikes, following,** and **link status**. These insights help optimize your content strategy and enhance the user experience.

---

## Accessing article analytics

To access article analytics of an article:

1. In the editor, click the **More**(**) icon in the article header.
2. Select **Analytics** from the dropdown menu.
3. View detailed metrics on **Views, Reads, Likes, Dislikes, Following,** and **Link Status**.

Each metric gives you actionable insights into article engagement:

> [!NOTE]
> ** NOTE
> 
> - Time spent varies based on user activity.
> - Multiple clicks on the same article are counted as a single read, while time spent differs for each session.
> - For more information, read the article on [Article analytics](/help/docs/articles-analytics).

> [!NOTE]
> ** NOTE
> 
> All metrics start tracking from the time the article is created.
  1. **Reads**: Measures reader engagement based on scrolling, clicking, and time spent on the article. The read count updates daily and is counted once per day per user.
  1. **Views**: Represents the number of unique clicks per browser, counted once per browser per user.
  2. **Likes**: Shows the total number of likes received, providing feedback on content relevance.
  3. **Dislikes**: Tracks the number of dislikes, helping to identify areas for improvement.
  4. **Following:** Represents the number of readers who follow the article in the Knowledge base site.
4. Click **Go to analytics** to access the broader project-level analytics for deeper insights into the entire knowledge base’s performance.
5. The **Link status** section displays the total links within an article and categorizes them as:

The link validation tool helps you maintain active, reliable links within each article.
  1. **Working**: The link works fine and points to an intended webpage or file (Internal and External).
  2. **Broken**: A broken or dead link is a hyperlink in the article that no longer works because it's encountering one or more issues like URL changes, incorrect URL, page or item removed, or restricted/private knowledge base article URL. Broken status applies to URLs and media files.
  3. **Unknown**: The link that does not return a status.
  4. **Ignored**: The links you want to ignore in the current validation or upcoming validation.
6. Click **Validate now** to automatically check the link status.
7. If any links are broken, identify and copy the link URL.
8. Update the link or set a redirection rule to guide users to the correct destination.

> [!NOTE]
> ** NOTE
> 
> For more information, read the article on [Article redirect rule](/help/docs/article-redirect-rules).

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Article%20Analytics.png)

---

### FAQs

#### How often is the analytics data updated?

Analytics data refreshes in real time, with reads updating daily based on unique user sessions.

#### Why might my read count differ from views?

Reads factor in user engagement activities like scrolling and clicking, while views simply count unique browser clicks only.

#### Can I use Article analytics to improve content engagement?

Yes, metrics like Reads, Likes, and Dislikes help you gauge engagement, showing which articles resonate most with your audience.

#### Can I see who followed an article?

No, you cannot view the details of individual readers who follow an article. However, you can see the total number of followers in the **Following** section of Article analytics.

To access article analytics, click the **More**(**) icon in the article header and select **Analytics** from the dropdown menu.

## Related

- [Revision history](/revision-history.md)
- [Mark as deprecated](/marking-articles-as-deprecated.md)