---
title: "Backup and restore information in Document360"
slug: "backup-restore"
description: "Learn how to manually and automatically backup and restore your Document360 project. Explore subscription plans, backup options, and step-by-step instructions for creating backups and performing restores."
updated: 2025-12-18T07:06:18Z
published: 2026-01-31T09:30:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Backup and restore

Document360 automatically backs up your project's data daily at 00:00 UTC. However, you can also perform manual backups at any time. Additionally, you can restore your project to a previous state from any available backup. The following elements of your Knowledge base can be restored:

- **Documentation**
- **API documentation**
- **Homepage builder**
- **Custom CSS**
- **Custom JavaScript**

If a team member accidentally deletes or modifies a category in your documentation, you can restore the affected documentation from the most recent backup to recover the lost or altered content.

---

## Creating a manual backup

To create a manual backup, follow the steps below:

1. Navigate to **Settings** (**) > **Knowledge base portal** in the left navigation bar in the **Knowledge base portal**.
2. In the left navigation pane, navigate to **Backup & Restore**.
3. Click the **New backup** to initiate a new backup.

The **Backup name** panel will appear.
4. Enter your desired backup name and click **Backup**.

Once the backup is complete, it will be added to the backup log.

![Document360 interface showing backup options and recent backup history for users.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Backup%20&%20restore.jpg)

---

## Restoring from a Backup

To restore from the backup, follow the steps below:

1. Navigate to **Settings** (**) > **Knowledge base portal** in the left navigation bar in the **Knowledge base portal**.
2. In the left navigation pane, navigate to **Backup & Restore**.
3. On the desired backup, click the **Restore** **options** dropdown and select the elements you wish to restore:
  - For **Documentation**, **API documentation**, and **Homepage builder**, select the checkboxes for the options you want to restore, then click **Restore**.
  - For **Custom CSS** and **Custom JavaScript**, compare the backup version with the current version. Click **Restore**to restore the backup version.
4. Click **Yes** in the confirmation prompt.

The restore process will run in the background, and a **Backup restored** message will appear once it’s complete.

![List of system daily backups with a highlighted restore options dropdown menu.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Restore%20options.jpg)

---

## Restore options

### 1. Documentation

Restores your project documentation to the state when the backup was created.

1. Select specific workspaces, languages, categories, or articles to restore.
2. Turn on the **Select all** toggle to restore the entire documentation.
3. In the **Restore documentation** panel, hover over any article or category, and the **View** option will appear. Click **View** to preview the backup content before restoring it.

**Example:** To retrieve documentation from a recently deleted language:

1. Navigate to **Settings** (**) > **Knowledge base portal** in the left navigation bar in the **Knowledge base portal**.
2. In the left navigation pane, navigate to **Backup & Restore**.
3. Click the **Restore**option and select **Documentation**.
4. Choose the desired workspace and language, then click **Restore**.

> [!NOTE]
> ** NOTE
> 
> - When you restore an existing workspace/language/category/article, it is updated with the backup content.
> - When you restore a deleted workspace/language/category/article, it is added as a new workspace/language/category/article.

![Restore documentation interface showing workspace selection and categories for backup options.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Restore%20Documentation.jpg)

---

### 2. API documentation

Restores your API documentation to the state when the backup was created.

1. Select specific workspaces, languages, categories, or articles.
2. Turn on the **Select all** toggle to restore the entire API documentation.
3. Hover over any article/category in the **Restore API documentation** panel to preview its backup content using the **View** option.
4. Click **Restore**.

![Restore API documentation interface showing task management options and workspace selection.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Restore%20API%20documentation.jpg)

---

### 3. Homepage builder

1. Restores all features of the **Homepage builder**, including:

- **Navigations**: Header & Footer
- **Main Pages**: Home, Documentation, Login
- **Error Pages**: 404 page, Access denied page, Unauthorized page, IP restrictions

1. Select the desired workspaces and languages.
2. Turn on the **Select all** toggle to select all workspaces and languages.

**Example:** To retrieve the Home page of a recently deleted language:

1. Navigate to **Settings** (**) > **Knowledge base portal** in the left navigation bar in the **Knowledge base portal**.
2. In the left navigation pane, navigate to ****Knowledge base portal****.
3. Click the **Restore**option and select **Homepage builder**.
4. Select the desired workspace and language and click **Restore**.

![Restore homepage builder interface showing backup options and language selections.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Restore%20Home%20page%20builder.jpg)

---

**4. Custom CSS**

Restores the custom CSS of your Knowledge base site to the state when the backup was created.

- Compare the backup version of the custom CSS with the current version, with changes highlighted.
- Click the **Copy code snippet**(**)****icon next to the respective version to copy the CSS code.

**Example:**If multiple team members modify the custom CSS, resulting in overwritten snippets, you can restore the previous version by following these steps:

1. Navigate to **Settings** (**) > **Knowledge base portal** in the left navigation bar in the **Knowledge base portal**.
2. In the left navigation pane, navigate to **Backup & Restore**.
3. Click the **Restore**option and select **Custom CSS**.
4. Compare the backup and the current version.
5. Click **Restore**to retrieve the recently changed CSS snippet.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1766041544124.png)

---

### 5. Custom JavaScript

Restores the custom JavaScript of your Knowledge base site to the state when the backup was created.

- Compare the backup version of the custom JavaScript with the current version, with changes highlighted.
- Click the **Copy code snippet**(**)****icon next to the respective version to copy the JavaScript code.

**Example:**If multiple team members modify the custom JavaScript, resulting in overwritten snippets, to restore the previous version by following these steps:

1. Navigate to **Settings** (**) > **Knowledge base portal** in the left navigation bar in the **Knowledge base portal**.
2. In the left navigation pane, navigate to **Backup & Restore**.
3. Click the **Restore** option and select **Custom JavaScript**.
4. Compare the backup version with the current version.
5. Click **Restore** to retrieve the earlier JavaScript snippet.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1766041572219.png)

---

### FAQ

****Are backups created after every project update, or do I need to trigger them manually?****

Backups are created automatically every day at 00:00 UTC, but they are not triggered after each individual project update. For important changes, you may want to manually create a backup to ensure you have the most recent version of your data saved.

****Can I perform manual backups at any time?****

Yes, you can perform manual backups at any time.

****How long are backups stored, and can I delete older backups?****

Backups are stored for up to 30 days, after which they are automatically deleted. There is no option to manually delete older backups.

****What elements of the knowledge base can be restored from a backup?****

You can restore Documentation, API documentation, Homepage builder, Custom CSS, and Custom JavaScript.

****Is it possible to restore specific elements from a backup?****

Yes, you can select specific elements such as Documentation, API documentation, and Homepage builder to restore.