--- title: "Backup and restore information in Document360" slug: "backup-restore" description: "Learn how to manually and automatically backup and restore your Document360 project. Explore subscription plans, backup options, and step-by-step instructions for creating backups and performing restores." updated: 2026-07-27T06:31:57Z published: 2026-07-27T06:31:57Z canonical: "docs.document360.com/backup-restore" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # Backup and restore Document360 automatically backs up your project data every day at 00:00 UTC and lets you restore any supported element to a previous state at any time. Whether a team member accidentally deletes a category or overwrites a custom CSS snippet, backup and restore gives you a reliable safety net to recover your knowledge base content without data loss. --- ## When to use backup and restore - Recover accidentally deleted or modified articles, categories, or languages - Roll back unwanted changes to custom CSS or JavaScript - Snapshot your knowledge base before major structural edits - Restore a deleted workspace or language with all its content - Recover an article or category when it is no longer available in the Recycle bin (for example, if the 30-day retention window has passed, or if the item cannot be located there even though it is expected to be present) NOTE If a restored article still returns a 404 error after being restored from a backup, check whether its parent category also needs to be restored, then republish the article. See [Access and availability issues](/help/docs/access-and-availability-issues) for full troubleshooting steps. --- ## How to create a manual backup Document360 creates automatic daily backups, but you can trigger a manual backup at any time. 1. Navigate to **Settings** () > **Knowledge base portal** in the left navigation bar. 2. In the left navigation pane, select **Backup & Restore**. 3. Click **New backup**. The **Backup name** panel appears. 4. Enter a name for the backup and click **Backup**. Once complete, the backup is added to the backup log. ![Document360 interface showing backup options and recent backup history for users.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Backup%20&%20restore.jpg) --- ## How to restore from a backup You can restore one or more elements from any available backup in the log. 1. Navigate to **Settings** () > **Knowledge base portal** in the left navigation bar. 2. In the left navigation pane, select **Backup & Restore**. 3. On the desired backup entry, click the **Restore options** dropdown and select the elements you want to restore: - For **Documentation**, **API documentation**, and **Homepage builder** — select the checkboxes for the items you want to restore, then click **Restore**. - For **Custom CSS** and **Custom JavaScript** — compare the backup version with the current version, then click **Restore** to apply the backup version. 4. Click **Yes** in the confirmation prompt. The restore process runs in the background. A **Backup restored** message appears when it is complete. ![List of system daily backups with a highlighted restore options dropdown menu.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Restore%20options.jpg) --- ## Restore options The following elements of your knowledge base can be restored from a backup. ### Documentation Restores your project documentation to the state it was in when the backup was created. 1. In the **Restore documentation** panel, select specific workspaces, languages, categories, or articles to restore. 2. To restore everything, turn on the **Select all** toggle. 3. Hover over any article or category and click **View** to preview the backup content before restoring. 4. Click **Restore**. NOTE - When you restore an **existing** workspace, language, category, or article, it is updated with the backup content. - When you restore a **deleted** workspace, language, category, or article, it is added back as a new item. **Example:** To recover documentation from a recently deleted language: 1. Navigate to **Settings** () > **Knowledge base portal**. 2. In the left navigation pane, select **Backup & Restore**. 3. Click **Restore** on the desired backup and select **Documentation**. 4. Choose the desired workspace and language, then click **Restore**. ![Restore documentation interface showing workspace selection and categories for backup options.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Restore%20Documentation.jpg) --- ### API documentation Restores your API documentation to the state it was in when the backup was created. 1. In the **Restore API documentation** panel, select specific workspaces, languages, categories, or articles. 2. To restore everything, turn on the **Select all** toggle. 3. Hover over any article or category and click **View** to preview its backup content. 4. Click **Restore**. ![Restore API documentation interface showing task management options and workspace selection.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Restore%20API%20documentation.jpg) --- ### Homepage builder Restores all Homepage builder features to the state they were in when the backup was created. The following components are included: - **Navigations**: Header and Footer - **Main pages**: Home, Documentation, Login - **Error pages**: 404 page, Access denied page, Unauthorized page, IP restrictions **Steps:** 1. In the **Restore homepage builder** panel, select the desired workspaces and languages. 2. To restore everything, turn on the **Select all** toggle. 3. Click **Restore**. **Example:** To recover the Home page of a recently deleted language: 1. Navigate to **Settings** () > **Knowledge base portal**. 2. In the left navigation pane, select **Backup & Restore**. 3. Click **Restore** on the desired backup and select **Homepage builder**. 4. Select the desired workspace and language, then click **Restore**. ![Restore homepage builder interface showing backup options and language selections.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Restore%20Home%20page%20builder.jpg) --- ### Custom CSS Restores the custom CSS of your knowledge base site to the state it was in when the backup was created. 1. In the restore panel, compare the backup version of the CSS with the current version. Changes are highlighted. 2. To copy either version, click the **Copy code snippet** () icon next to the respective version. 3. Click **Restore** to apply the backup version. **Example:** If multiple team members have overwritten the custom CSS and you need to roll back: 1. Navigate to **Settings** () > **Knowledge base portal**. 2. In the left navigation pane, select **Backup & Restore**. 3. Click **Restore** on the desired backup and select **Custom CSS**. 4. Compare the backup and current versions. 5. Click **Restore** to apply the earlier CSS snippet. ![Custom CSS restore interface showing a side-by-side comparison of the backup and current versions.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1766041544124.png) --- ### Custom JavaScript Restores the custom JavaScript of your knowledge base site to the state it was in when the backup was created. 1. In the restore panel, compare the backup version of the JavaScript with the current version. Changes are highlighted. 2. To copy either version, click the **Copy code snippet** () icon next to the respective version. 3. Click **Restore** to apply the backup version. **Example:** If multiple team members have overwritten the custom JavaScript and you need to roll back: 1. Navigate to **Settings** () > **Knowledge base portal**. 2. In the left navigation pane, select **Backup & Restore**. 3. Click **Restore** on the desired backup and select **Custom JavaScript**. 4. Compare the backup and current versions. 5. Click **Restore** to apply the earlier JavaScript snippet. ![Custom JavaScript restore interface showing a side-by-side comparison of the backup and current versions.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1766041572219.png) --- ## Best practices - **Create a manual backup before major changes.** Before restructuring your content, deleting a language, or making bulk edits, trigger a manual backup so you have a restore point that reflects the state just before your changes. - **Name backups descriptively.** Use names that include the date, scope, or reason (for example, "Pre-migration 2026-06-17") so you can quickly identify the right backup in the log. - **Restore draft articles**. Draft articles are not published to the knowledge base site, so if a draft is lost or accidentally deleted, you can recover it by restoring a backup that was taken while the draft was still active. --- ## FAQ **Are backups created after every project update, or do I need to trigger them manually?** Backups are created automatically once a day at 00:00 UTC and are not triggered after each individual project update. For important changes made during the day, create a manual backup to ensure you have the most recent version saved. **Can I perform manual backups at any time?** Yes, you can create a manual backup at any time from **Settings** > **Knowledge base portal** > **Backup & Restore** by clicking **New backup**. **How long are backups stored, and can I delete older backups?** Backups are stored for up to 30 days and are then automatically deleted. There is no option to manually delete individual backups. **What elements of the knowledge base can be restored from a backup?** You can restore Documentation, API documentation, Homepage builder, Custom CSS, and Custom JavaScript. **Is it possible to restore only specific elements from a backup?** Yes. When restoring, you can select individual elements such as Documentation, API documentation, or Homepage builder, and further narrow the selection to specific workspaces, languages, categories, or articles.