---
title: "How to integrate Document360 with Belco?"
slug: "belco"
description: "Belco is a chat software for websites that allows customers to contact website handlers in real-time."
tags: ["Integrations", "Belco"]
updated: 2026-07-20T07:22:47Z
published: 2026-07-20T07:22:47Z
canonical: "docs.document360.com/belco"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Belco

Belco is a real-time chat platform designed for websites, enabling customers to connect instantly with your support team. Integrating Belco with your Document360 knowledge base gives users immediate access to support as they navigate your content. A single agent can handle multiple conversations simultaneously, helping reduce operational costs while maintaining high customer satisfaction.

Belco is a good fit if you want a chatbot with a simple interface and a well-structured platform that includes a powerful e-commerce plugin.

---

## Before you begin

- You need a [Belco account](https://www.belco.nl/){target="_blank"}.
- You need your **Belco Shop ID**. See [How to find your Belco Shop ID](#how-to-find-your-belco-shop-id) below.

---

## Find your Belco Shop ID

The Belco Shop ID is a unique code obtained from the Belco application. It is required to connect Belco with Document360.

### Existing Belco user

1. Log in to your Belco Chat dashboard and click the **Setup Guide** icon.
2. Click **Install Our Plugin**, enter your shop information, and select **JavaScript** as the installation option.
3. In the generated JavaScript code, find the **Belco Shop ID**.

<div align="center">
<img src="https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/2_ScreenGIF-getting_Belco_shop_ID.gif" class="article_image" alt="Belco Setup Guide showing the Install Our Plugin flow and the JavaScript code containing the Shop ID">
</div>

### New Belco user

Your **Belco Shop ID** is provided during the initial account setup. Copy it during the installation process.

<div align="center">
<img src="https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/0004_Screenshot_Belco_Integration.png" class="article_image" alt="Belco account setup screen showing the Shop ID provided during installation">
</div>

---

## Integrate Belco with Document360

1. In the Document360 portal, navigate to **Connections** (<i class="fa-regular fa-grid-2-plus"></i>) > **Integrations** (<i class="fa-thin fa-chart-network"></i>) in the left navigation bar.

<div align="center">
<img src="https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Accessing%20Integrations.png" class="article_image" alt="Integration options displayed in the Document360 Integrations page">
</div>

2. Select **Belco** from the list of integrations and click **Add**. The **Add new integration** panel appears.

<div align="center">
<img src="https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Belco%20integration%20in%20chat%20column.png" class="article_image" alt="Belco shown in the Chat section of the Document360 Integrations list">
</div>

3. Add a **Description** and enter your **Belco Shop ID**.

:::(Info) ( <p class="fa-regular fa-circle-exclamation" data-type="icon"></p> NOTE)
The Belco Shop ID is a unique code obtained from the Belco application. It is required to connect Belco and Document360 in the knowledge base portal.
:::

4. Optionally, expand **Code inclusion/exclusion conditions** to control when the integration runs based on **IP address**, **Workspace**, or **Language**.
5. Click **Add**.

<div align="center">
<img src="https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Belco%20integration%20with%20ID.png" class="article_image" alt="Belco Add new integration panel showing Description and Shop ID fields">
</div>

After setup, log in to your Belco account to view and respond to chats from your knowledge base visitors.

---

## Best practices

- **Use Belco's e-commerce plugin alongside your knowledge base.** Belco's powerful e-commerce integration means you can connect customer support data with order and product information, giving your team more context when responding to queries on your knowledge base.
- **Use single-agent multi-chat to keep support costs low.** One agent can handle multiple Belco conversations simultaneously, so your support team can scale coverage without adding headcount.
- **Use Code inclusion/exclusion conditions to control where the widget appears.** If the Belco widget should only appear on certain workspaces or for specific languages, configure conditions to limit where the integration runs.
- **Monitor chat volume to identify busy periods.** Use Belco's chat data to identify when your knowledge base visitors most often need help, and schedule agent coverage accordingly.

---

## FAQ

<div class="faq-wrapper" data-type="details-wrapper">
<details open>
<summary><p>What is the Belco Shop ID?</p></summary>
<div data-type="details-content"><p>The Belco Shop ID is a unique identifier obtained from the Belco application. Existing users can find it in the Belco Chat dashboard by clicking the <strong>Setup Guide</strong> icon, selecting <strong>Install Our Plugin</strong>, entering shop information, choosing <strong>JavaScript</strong> as the installation option, and locating the Shop ID in the generated code. New users receive it during the initial account setup.</p></div>
</details>
<details>
<summary><p>Can a single agent handle multiple Belco conversations at once?</p></summary>
<div data-type="details-content"><p>Yes. Belco is designed to let a single agent manage multiple customer conversations simultaneously, which helps reduce operational costs while keeping customer satisfaction high.</p></div>
</details>
<details>
<summary><p>What makes Belco different from other chat tools?</p></summary>
<div data-type="details-content"><p>Belco combines a simple, clean chat interface with a well-structured platform and a powerful e-commerce plugin. This makes it a strong fit for businesses that want to connect customer support with order and product data alongside their knowledge base content.</p></div>
</details>
<details>
<summary><p>Can I limit which workspaces or languages the Belco widget appears on?</p></summary>
<div data-type="details-content"><p>Yes. When adding or editing the Belco integration, expand <strong>Code inclusion/exclusion conditions</strong> and add conditions based on IP address, Workspace, or Language. See <a href="https://docs.document360.com/docs/advanced-insertion-rules-in-integration" target="_blank">Code inclusion and exclusion conditions</a> for full details.</p></div>
</details>
<details>
<summary><p>What can I do after completing the Belco integration?</p></summary>
<div data-type="details-content"><p>After setup, log in to your Belco account to view and respond to chats from your knowledge base visitors. You can also use Belco's e-commerce plugin and chatbot features to provide more contextual and efficient support.</p></div>
</details>
<button class="details-arrow" type="button"></button>
</div>