---
title: "How to integrate Document360 with Belco?"
slug: "belco"
description: "Belco is a chat software for websites that allows customers to contact website handlers in real-time."
tags: ["Integrations", "Belco"]
updated: 2025-12-18T18:45:20Z
published: 2026-01-31T09:30:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Belco

**Belco** is a real-time chat software designed for websites, enabling customers to instantly connect with your support team.

By integrating **Belco** with your **Document360** knowledge base, you can provide users with instant support while they navigate your content. Additionally, **Belco** helps reduce operational costs by allowing a single agent to handle multiple customer conversations simultaneously, all while maintaining high customer satisfaction.

---

## Integrating **Document360** and **Belco**

To integrate **Belco** and **Document360**,

1. Navigate to ****Connections**** (**) > **Integrations** in the left navigation bar****in the Knowledge base portal.

![Integration options for analytics tools displayed in a user interface.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Accessing%20Integrations.png)
2. Select **Belco** from the list of integrations and click **Add**. The ****Add new integration**** panel appears.

![Overview of chat integration options available in the Document360 platform.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Belco%20integration%20in%20chat%20column.png)
3. Add a **Description** and enter your **Belco****Shop ID**.

> [!NOTE]
> ** NOTE
> 
> The **Belco** Shop ID is a unique code snippet obtained from the **Belco** application. This ID is necessary for integrating **Belco** and **Document360** in the **Knowledge base portal**.

1. If required, you can use the **Code inclusion/exclusion conditions** feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.
2. Once done, click **Add**.

![Integration setup for Belco with description and conditions for usage.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Belco%20integration%20with%20ID.png)

---

### Obtaining the **Belco** Shop ID

#### For an existing customer in **Belco**

1. Log in to your Belco Chat dashboard and click the **Setup Guide** icon.
2. Click **Install Our Plugin**, enter your shop information, and select **JavaScript** as the installation option.
3. In the generated JavaScript code, find the **Belco****Shop ID**.

![2_ScreenGIF-getting_Belco_shop_ID](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/2_ScreenGIF-getting_Belco_shop_ID.gif)

#### For a new [Belco](https://www.belco.nl/) user/customer

1. During the initial setup of your **Belco** account, copy the **Belco****ID** provided during the installation process.
2. Follow the steps to integrate the **Belco****ID** with your Document360 knowledge base portal.

Once the integration is complete, log in to your **Belco** account to view and respond to chats from your users.

![0004_Screenshot_Belco_Integration](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/0004_Screenshot_Belco_Integration.png)

> [!NOTE]
> ** NOTE
> 
> You can integrate **Belco** if you want to connect a chatbot with a simple interface and a well-structured platform with a powerful e-commerce plugin.