---
title: "Changing payment information"
slug: "changing-payment-information"
description: "How will you change the payment information? How to access the billing section in Document360?"
tags: ["Billing", "Pricing"]
updated: 2026-02-01T01:45:19Z
published: 2026-02-01T01:45:19Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Changing payment information

** NOTE

Only the user with **Owner**access can access the billing section.

To change the payment information,

1. Navigate to **Settings** (**) > **Knowledge base portal** in the left navigation bar****in the Knowledge base portal.
2. In the left navigation pane, navigate to **Billing**.
3. Click the **Payment information** tab.
4. Below the **Credit card** tile, you can change the payment and billing address.

Here, you can view the primary card.
5. Click **Add another card**, to add a second card for billing.

![Billing section showing payment information and update options for user account details.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Billing%20-%20Payment%20information.png)

** NOTE

The primary card is used for billing purposes. If the primary card runs out of funds or expires, the second card will be used for renewal.

---

### FAQ

#### How can I delete my primary payment card in the billing section?

You cannot delete your primary card, but you can edit it. Secondary cards can also be edited and deleted.

#### How can I delete my secondary card in the billing section?

To delete a secondary card:

1. Navigate to **Settings** (**) > **Knowledge base portal** in the left navigation bar****in the Knowledge base portal.
2. In the left navigation pane, navigate to **Billing**.
3. Click the**Payment information**tab.
4. Hover over your secondary card.
5. Click the **Delete** icon, then confirm by clicking **Delete** in the confirmation dialog.

#### How can I set my secondary card as my primary card?

To set a secondary card as your primary card:

1. Navigate to **Settings** (**) > **Knowledge base portal** in the left navigation bar****in the Knowledge base portal.
2. In the left navigation pane, navigate to **Billing**.
3. Click the **Payment information**tab.
4. Hover over your secondary card.
5. Select the **Set as primary** radio button. A confirmation dialog will appear.
6. Click **Make Primary** to switch your secondary card to the primary card.

#### How do I edit my primary card?

To edit your primary card:

1. Navigate to **Settings** (**) > **Knowledge base portal** in the left navigation bar****in the Knowledge base portal.
2. In the left navigation pane, navigate to **Billing**.
3. Click the **Payment information**tab.
4. Hover over your primary card.
5. Click the **Edit** icon to update the card details.
6. After making the changes, click **Update** to save them.