---
title: "Embed code"
slug: "chatbot-embed-code"
description: "Deploy your Eddy AI Chatbot easily with embed code for custom sites or launch it instantly across your Document360 Knowledge Base. Test before publishing!"
updated: 2026-07-06T07:22:29Z
published: 2026-07-06T07:22:29Z
canonical: "docs.document360.com/chatbot-embed-code"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Embed code

The Embed code tab in Eddy AI Chatbot lets you deploy your chatbot to your website by generating a JavaScript snippet you paste into your site's HTML, or by enabling it instantly across your entire Document360 Knowledge Base site. You must publish the chatbot before it goes live, regardless of which deployment method you use.

---

## When to use the embed code

- Use **Copy embed code** when you want to add the chatbot to a custom website or specific pages, giving you precise control over where it appears.
- Use **Launch chatbot instantly** when you want to enable the chatbot across your entire Document360 Knowledge Base site without manually editing any HTML.

---

## Before you begin

- You must have [created an Eddy AI Chatbot](https://docs.document360.com/docs/create-chatbot) with at least one source connected.
- Test the chatbot in the [Playground](https://docs.document360.com/docs/chatbot-playground) before publishing to verify it responds correctly.
- Only one chatbot or widget can be active per website domain. If another chatbot is already active on your Knowledge Base site, enabling **Launch chatbot instantly** will prompt you to replace it.

---

## Deploy your chatbot

1. Navigate to **AI Chatbot** (![Frame image](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Frame%201707479697.png)) in the left navigation bar and click **Customize**.
2. Navigate to the **Embed code** () tab.

![Embed code screen showing copy embed code snippet and launch chatbot instantly toggle.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1769525663700.png)

1. Choose one of the two deployment options:

**Option 1: Copy embed code (custom website)**

1. Click **Copy embed code** to copy the JavaScript snippet to your clipboard.
2. Paste the snippet into your website's HTML wherever you want the chatbot to appear.
3. Click **Publish** to make the chatbot live.

The chatbot appears on your website at the location defined by the embed code.

**Option 2: Launch chatbot instantly (Knowledge Base site)**

1. Click **Publish** to activate the chatbot.
2. Toggle on **Launch your chatbot instantly** to enable the chatbot across your Document360 Knowledge Base site on all workspaces.  

A custom integration card is automatically created under **Integrations**.
3. Click **Publish** to apply the change.

The chatbot is now live across your entire Knowledge Base site.

 NOTE

Only one chatbot or widget can be active per website domain. If you enable **Launch chatbot instantly** and another chatbot is already active on the KB site, you will be prompted to replace it.

---

## Disable the chatbot on the Knowledge Base site

If you want to remove the chatbot from your Knowledge Base site without deleting it:

1. Navigate to **AI Chatbot** (![Frame image](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Frame%201707479697.png)) in the left navigation bar.
2. Click **Customize** and select the chatbot you want to manage.
3. Navigate to the **Embed code** () tab.
4. Toggle off **Launch your chatbot instantly**.

The chatbot is removed from the Knowledge Base site. The chatbot configuration, sources, and settings remain intact.

---

## Best practices

- **Test in the Playground before publishing** — once published, the chatbot is immediately visible to users. Validate responses and appearance before clicking **Publish**.
- **Use trusted domains to restrict where the embed code works** — configure [Security settings](https://docs.document360.com/docs/chatbot-security) to authorize only specific domains, preventing the chatbot from appearing on unintended sites.
- **Keep your Chatbot Key secure** — the Chatbot Key in the embed code links the chatbot to your site. If you suspect it has been compromised, regenerate the key from the Security tab. Note that regenerating the key invalidates the existing embed code — you will need to update the code on your website.
- **Use "Copy embed code" for page-level control** — if you only want the chatbot on specific pages (for example, a support page or product documentation section), use the manual embed code rather than the site-wide toggle.