---
title: "How to Integrate Document360 with Chatra?"
slug: "chatra"
description: "Chatra is a functional and easy-to-use piece of chat software for websites that allows customers to contact website handlers in real-time."
tags: ["Chatra", "Integrations"]
updated: 2025-12-18T18:25:56Z
published: 2026-01-31T09:30:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Chatra

****Chatra**** is a user-friendly chat software designed for websites, enabling real-time interaction between customers and company representatives. It allows a single agent to handle multiple customer conversations simultaneously, helping reduce operational costs while maintaining high customer satisfaction.

With **Document360**, you can integrate ****Chatra**** into your knowledge base, providing customers with instant access to support as they navigate your content.

![2_Screenshot_Chatra_Integrations](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/2_Screenshot_Chatra_Integrations.png)

---

## Integrating **Document360** and ****Chatra****

To integrate ****Chatra**** and ****Document360****,

1. Navigate to ****Connections**** (**) > **Integrations** in the left navigation bar****in the Knowledge base portal.

![Integration options for analytics tools displayed in a user interface.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Accessing%20Integrations.png)
2. Select ****Chatra**** from the list of integrations and click **Add**. The **Add new integration** panel will appear.

![Integration options for chat tools displayed in a user interface.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Chatra%20integration%20in%20chat%20column.png)
3. Add a **Description** and enter your ****Chatra** ID**.

> [!NOTE]
> ** NOTE
> 
> The ****Chatra**** ID is a unique code snippet obtained from the ****Chatra**** application. This ID is necessary for integrating ****Chatra**** and **Document360** in the Knowledge Base portal.

1. If required, you can use the **Code inclusion/exclusion conditions** feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.
2. Once done, click **Add**.

![Integration setup for Chatra with description and condition type options displayed.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Chatra%20integration%20with%20ID.png)

---

### Obtaining the ****Chatra**** ID

#### For an existing customer in ****Chatra****:

1. Log in to your ****Chatra**** account to access the ****Chatra** dashboard**.
2. Navigate to **Settings**>**Chat widget**.
3. In the **Chat Widget** panel, look for the line that contains `w.Chatra.ID`. The value next to it is your ****Chatra** ID**.

![3_Screenshot-Chatra_ID_chat_widget_existing_user](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/3_Screenshot-Chatra_ID_chat_widget_existing_user.png)

#### For a new ****Chatra**** user/customer:

1. Sign up for a ****Chatra**** account and verify your email address.
2. After email verification, you will receive your ****Chatra** ID** in the confirmation email.

Follow the steps to integrate ****Chatra**** with your **Document360** **Knowledge base portal**. Once the integration is complete, log in to your ****Chatra**** account to view and respond to chats from your users.

![4_Screenshot-Chatra_ID_chat_widget_new_user_customer](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/4_Screenshot-Chatra_ID_chat_widget_new_user_customer.png)

> [!NOTE]
> ** NOTE
> 
> Integrate ****Chatra**** with **Document360** to have real-time conversations with your documentation site's users, initiate targeted chats and triggers, know real-time visitors lists, and more. [Click here](https://chatra.com/help/) to know more about the special features that you can reap from ****Chatra**** to your Documentation site.