---
title: "Connect Knowledge base widget"
slug: "connect-knowledge-base-widget"
description: "Learn how to install the Connect Knowledge base widget, verify active domains, and ensure seamless integration on your site with our step-by-step guide."
updated: 2026-08-17T07:35:57Z
published: 2026-08-17T07:35:57Z
canonical: "docs.document360.com/connect-knowledge-base-widget"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Knowledge base widget

The **Connect Knowledge base widget** section covers how to get the widget JavaScript code, install it on your site, and verify which domains it is running on via the Connected domains panel. This is the first step to making the widget live on any website or application.

---

## When to use this

Use Connect knowledge base widget when you want to verify which domains the widget is currently active on.

---

## Before you begin

- You must have a **Project Owner** or **Admin** role.
- A widget must already exist in **Connections > Knowledge base widget**.

---

## Get the widget JavaScript code

1. In the left navigation bar, navigate to **Connections** () > **Knowledge base widget**.
2. Hover over the desired widget and click the **Copy script** () icon to copy the JavaScript snippet directly.

**Or**, to view the script inside the widget settings:
  - Click the **Edit** () icon.
  - In the **Installation & Setup** tab, under **Installation**, expand the **Widget JavaScript** panel.
  - Click **Copy** to copy the code snippet.

---

## Install the widget on the Document360 knowledge base site

1. Navigate to **Connections** () > **Integrations** in the left navigation bar.
2. Click **Add** in the **Custom HTML** tile.
3. In the **Add new integration** panel, set **Insert code** to **At the end of body (below `</body>`)**.
4. Paste the copied code snippet into the code panel.
5. Click **Add**.

The Knowledge base widget is now installed on your documentation site.

 NOTE

The **autosave** option is available when navigating between Knowledge base widget tabs.

---

## View connected domains

The Connected domains accordion shows you all domains where the widget script has been detected and is actively running.

1. Navigate to **Connections** () > **Knowledge base widget**.
2. Hover over the desired widget and click () **Edit**.
3. In the **Advanced settings** tab, expand the **Connected domains** accordion.

![Connected domains accordion expanded in the widget configuration showing detected domains](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/connected%20domains.png)

The **Connected Domains** field is automatically populated when the widget script is installed and loaded on a domain.

 NOTE

- The Connected domains field is **read-only**. It cannot be manually edited.
- If the field is empty, the widget has not yet been detected on any domain.
- To control which domains are **permitted** to load the widget, use the **Widget security** section.

---

## Best practices

- Check the **Connected domains** panel to confirm the domain was detected after the first page load.
- If the widget is not appearing, verify the script is placed immediately before the closing `</body>` tag.