---
title: "Convert user to reader"
slug: "convert-user-to-reader"
description: "Convert users to readers in Document360 easily by managing permissions and roles in the Knowledge base portal. Retain contributions during conversion."
updated: 2026-05-18T10:22:09Z
published: 2026-05-18T10:22:09Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Convert user to reader

To convert a user to a reader:

1. Navigate to **Settings** (**) > ****Users & permissions****in the left navigation bar****in the Knowledge base portal.
2. In the left navigation pane, navigate to **Users & groups**.
3. Select one or more Document360 users (non-SSO) and click **Convert to reader.**
4. Or, alternatively, you can select the desired user, click **Deactivate**and select **Convert to reader** in the dialog box.

> [!NOTE]
> ** NOTE
> 
> If you select an SSO user when converting users to readers, the user will be converted to an SSO Reader.
5. Assign the desired content access permissions from the **Content access**dropdown.
6. As an optional step, map the user to any existing reader groups from the **Map with existing reader group** dropdown.
7. Click **Confirm** to convert the User to a Reader.

> [!NOTE]
> ** NOTE
> 
> When a user is converted to a reader, all contributions made while they were in the user role will be retained.

![Confirmation dialog for converting a user to reader status in user management interface.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Convert%20user%20to%20reader.jpg)

---

### FAQ

#### Is it possible to assign a user who is already assigned to a reader account?

In Document360, a user cannot hold both a reader and a user role at the same time. However, you can convert between these roles efficiently.

**To convert a user to a reader**

1. Navigate to **Settings** (**) > ****Users & permissions****in the left navigation bar****in the Knowledge base portal.
2. In the left navigation pane, navigate to **Users & groups**.
3. Select the desired user and click **Convert to reader**.
4. Choose the appropriate **Content access**, then click **Confirm**to complete the process.

**To convert a reader to a user**

1. Navigate to **Settings** (**) > ****Users & permissions**** in the left navigation bar****in the Knowledge base portal.
2. In the left navigation pane, navigate to **Users & groups** > **Users**.
3. **Readers & groups.**
4. Select the desired reader and click **Convert to user**.
5. Choose the appropriate **project role**, **content role**, and **content access**.
6. Once done, click **Confirm**.