--- title: "Configuring cookie consent" slug: "cookie-consent" description: "In the Document360 knowledge base, you can add a cookie consent bar/pop-up for your readers. A cookie is a small block of data from a website that is stored in a web browser." tags: ["Cookie consent"] updated: 2026-06-20T10:47:15Z published: 2026-06-20T10:47:15Z canonical: "docs.document360.com/cookie-consent" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # Configuring cookie consent **Cookie consent** in Document360 lets you display a consent banner or popup to readers before they browse your **Knowledge base site**. Since the EU's General Data Protection Regulation (GDPR) came into effect, notifying visitors about cookie use has become a legal requirement for most public-facing websites. You can customize the message, design, position, and language of the consent banner directly from the portal. ![Cookie consent settings panel in the Document360 knowledge base portal](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Cookie consent.png) --- ## How to configure cookie consent 1. Navigate to **Settings** in the left navigation bar of the Knowledge base portal. 2. In the left navigation pane, go to **Knowledge base site** > **Cookie consent**. The Cookie consent page appears. 3. Turn on the **Enable the cookie consent on your knowledge base site** toggle and click **Save**. The cookie consent banner becomes immediately visible to readers. ### Select language 1. From the language selector at the top, choose **All languages** to display the consent message across every language version of your knowledge base, or select a specific language to show it only in that version. NOTE If no separate cookie consent is configured for a specific language, the **All languages** version is shown to readers in that language by default. ![Cookie consent language selector showing All languages option and individual language choices](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Cookie consent - Language dropdown.png) ### Content 1. Enter your cookie consent message in the **Content** field using the inline formatting toolbar (bold, italics, underline, hyperlink, code view). There is no character limit. 2. To revert to Document360's default message, click **Restore default message** at the bottom of the content field. ![Cookie consent content editor showing the message input field and formatting options](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1768746201248.png) ### Theme and position 1. In the **Banner type** field, select either **Bar** or **Popup**. 2. Set the **Banner position** based on the type selected: | Banner type | Available positions | | --- | --- | | Bar | Top or Bottom of the page. | | Popup | Top left, top center, top right, bottom left, bottom center, or bottom right. | 1. In the **CTA type** field, select how the acceptance control appears: **Text**, **Button**, or **Icon**. 2. In the **CTA text** field, enter the label for the acceptance control (for example, "I understand" or "Accept"). 3. In the **Banner style** field, select a color theme: - **Light theme** — white background, black text. - **Dark theme** — black background, white text. - **Custom theme** — set background color, text color, CTA background color, and CTA text color using the color picker or by entering Hex, RGB, or HSL values. 1. Click **Preview** to see how the banner will look to readers before saving. 2. Confirm the **Enable the cookie consent on your knowledge base site** toggle is on, then click **Save**. IMPORTANT If you navigate away without clicking **Save**, a warning prompt appears. Unsaved changes will be lost if you choose to leave. ![Cookie consent theme and position configuration panel](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1768751093178.png) ![Sample cookie consent bar as it appears to readers on the knowledge base site](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Cookie consent - sample.png) --- ## Limits - Region-specific customization (EU vs. non-EU audiences) is not supported. You can only scope consent messages by language, not by geography. - All cookies set by Document360 are essential to the platform's functionality. There is no option for readers to decline or turn off individual cookies from within the built-in banner. - Document360 does not have native integrations with third-party cookie management platforms such as OneTrust or Cookiebot. --- ## Best practices - Write your consent message in plain language — avoid legal jargon that readers will skip. State clearly what cookies you use and why. - Use a **Button** CTA rather than text or icon for the acceptance control; buttons have higher click-through rates and make the consent action unambiguous. - Set distinct consent messages for each project language rather than relying on the **All languages** fallback, so the message reads naturally for every audience. - Click **Preview** before saving whenever you change the theme or position, particularly after switching between bar and popup, to verify the layout on your site. - If your organization requires granular cookie controls or region-specific compliance, embed a dedicated cookie management platform using the **Custom HTML** section under **Integrations settings**. --- ## FAQ **Can readers decline cookies from the built-in banner?** No. The built-in cookie consent banner is a notification-only control. All cookies set by Document360 are essential to platform functionality and cannot be turned off. If you need a consent system that lets readers accept or decline individual cookie categories, embed a third-party cookie management platform using the Custom HTML section under Integrations settings. **Can I show different consent messages for EU and non-EU readers?** Not directly. Document360 supports per-language cookie consent messages but not per-region targeting. As a workaround, use a third-party cookie management platform embedded via the Custom HTML section if region-specific consent flows are required. **Can I use my organization's existing cookie consent system instead?** Yes. If you already have a cookie consent system, you can embed it into your knowledge base by adding the relevant JavaScript to the **Custom HTML** section under **Integrations settings**. This lets you display your own consent UI in place of Document360's built-in banner. **What happens if I don't add a language-specific consent message?** Readers in that language will see the **All languages** consent message. To avoid showing a mismatched or untranslated message, create a dedicated consent message for each language your knowledge base supports. A European law that establishes guidelines for protecting the privacy and security of personal data, regulating how companies collect, store, and manage such information.