--- title: "Configuring cookie consent" slug: "cookie-consent" description: "In the Document360 knowledge base, you can add a cookie consent bar/pop-up for your readers. A cookie is a small block of data from a website that is stored in a web browser." tags: ["Cookie consent"] updated: 2026-01-18T15:47:12Z published: 2026-01-31T09:30:11Z --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # Configuring cookie consent A cookie is a small piece of data stored in a web browser by a website, which the website can retrieve later. In general, **consent**means that users agree to the website's use of cookies for purposes such as analytics, personalization, or targeted advertising. Since the implementation of the EU's General Data Protection Regulation (GDPR), cookie consent has become a critical component of websites and applications. In Document360's knowledge base site, you can add a cookie consent bar or popup for your readers. --- ## Adding a cookie consent message to your Knowledge base site To add a cookie consent message to your Knowledge base site, follow the steps below: 1. Navigate to **Settings** (**) > **Knowledge base site** in the left navigation bar****in the Knowledge base portal. 2. In the left navigation pane, navigate to **Cookie consent**. The **Cookie consent** page will appear. 3. Turn on the **Enable the cookie consent on your knowledge base site**toggle and click **Save**. The cookie consent will be visible to your readers in the Knowledge vase site. ![Settings for cookie consent customization in a knowledge base portal interface.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Cookie%20consent.png) ### Select language 1. To display the cookie consent message across all languages in your knowledge base, select **All languages** from the top bar. Alternatively, choose a specific language to show the message only in that language. The default cookie consent message will appear in the selected language. > [!NOTE] > **** NOTE** > > - Localize the cookie consent message and customize its style for your Knowledge base site. > - If the cookie consent message is set to **All languages**, it will appear across all languages. > - If no separate cookie consent is added for a specific language in your project, the **All languages** cookie consent will be displayed. ![Cookie consent settings with language options and customization features displayed on the interface.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Cookie%20consent%20-%20Language%20dropdown.png) ### Content 1. Add your custom cookie consent message using basic text formatting tools such as **bold**(**), *italics*(**), underline (**), Hyperlink(**) and `code view`(**). 2. To restore the default message, click **Restore default message** at the bottom of the content field. ![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1768746201248.png) ### Theme and****position 1. In the **Banner type** field, select either **Bar** or **Popup** to be displayed on your knowledge base site. 2. The **Banner position** varies based on the banner type selected: Since consent is required for site visitors, a CTA(Call to action) is crucial. - **Bar**: Choose either **Top** or **Bottom** of the page. - **Popup**: Select the position from options such as **Top left**, **Top center**, **Top right**, **Bottom left**, **Bottom center**, or **Bottom right**. 3. In the **CTA type** field, choose whether the CTA should be **Text**, **Button**, or **Icon**. 4. In the **CTA text** field, enter the call-to-action text. 5. In the **Banner style** field, select a color theme for the cookie consent banner: 1. **Light theme**: The background color is white, and the text color is black. 2. **Dark theme**: The background color is black, and the text color is white. 3. **Custom theme**: Customize the background color, CTA background color, text color, and CTA text color using the color picker or by entering Hex, RGB, or HSL codes. 6. Use the color picker or enter Hex codes in the **Background color** field to set the banner's background color. 7. Use the **Text color** field to set the banner’s text color. 8. Use the **CTA background color** field to set the background color for the CTA. 9. Use the **CTA text color** field to set the text color for the CTA. 10. Click **Preview** to see a preview of the actual cookie consent message. 11. After you've configured the desired content, theme, and position, turn on the **Enable the cookie consent on your knowledge base site** toggle. 12. Click **Save**. ![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1768751093178.png) ![Cookie consent notification requesting user agreement for necessary cookies on the site.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Cookie%20consent%20-%20sample.png) --- ### FAQ #### What is cookie consent? Cookie consent refers to users agreeing to let a website use cookie for purposes such as analytics, personalization, or targeted advertising. #### Can I customize the cookie consent message? Yes, you can customize the cookie consent message using text formatting tools and adding hyperlinks. #### Can I customize the cookie consent options for different regions (EU and non-EU)? No, Document360 allows customization of the cookie consent message based on language settings but does not currently support region-specific customization. #### Is it possible to set the cookie consent message in multiple languages? Yes, you can set the cookie consent message to appear in a specific language or in all languages. #### How can I control or turn off cookie settings in Document360? Currently, Document360 allows customization of the cookie consent banner. However, all cookies added by Document360 are essential to the platform’s functionality. There is no option to turn off or decline these cookies. For more advanced control over cookies, including optional cookies, we recommend using a dedicated cookie management platform. #### How can I implement my own multiple cookie consent system? If your organization has its own cookie consent system, you can integrate it into Document360 using the Custom HTML section under Integrations settings. This allows you to embed JavaScript to display your custom cookie consent message. #### Does Document360 integrate with third-party cookie management platforms? Document360 does not have built-in integrations for third-party cookie management platforms. However, you can embed such platforms using the Custom HTML section. A European law that establishes guidelines for protecting the privacy and security of personal data, regulating how companies collect, store, and manage such information. A prompt that directs users to take a specific next step, such as clicking a button, signing up, or downloading a resource. In a knowledge base context, CTAs are used on home pages and article footers to guide readers toward support, product trials, or related documentation. Document360's Home Page Builder lets you configure CTAs in the header section.