---
title: "How to integrate Crisp and Document360?"
slug: "crisp"
description: "Crisp is a shared inbox that centralizes all your conversations. Crisp provides you and your user with their solution of connecting online instantly."
tags: ["Crisp", "Integrations"]
updated: 2025-12-18T09:22:47Z
published: 2026-01-31T18:00:00Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Crisp

**Crisp** is a shared inbox platform that centralizes all your customer conversations, providing a seamless solution for instant online communication. It enables your team to efficiently handle multiple customer interactions simultaneously while maintaining high customer satisfaction.

**Key features of****Crisp****include:**

- **Cost Efficiency:** A single agent can manage multiple conversations at the same time, reducing operational costs.
- **Predefined Answers:** Set automated responses to common customer queries to save time and improve consistency.
- **Enhanced Communication Tools:** Empower your interactions with customers by adding images, buttons, and GIFs to your messages.

---

## Integrating **Document360** and **Crisp**

To integrate **Crisp** and **Document360**,

1. Navigate to ****Connections**** (**) > **Integrations** in the left navigation bar****in the Knowledge base portal.

![Integration options for analytics tools displayed in a user interface.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Accessing%20Integrations.png)
2. Select **Crisp** from the list of integrations and click **Add**. The ****Add new integration****panel appears.

![Integration options for chat tools displayed in a knowledge base interface.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Crisp%20integration%20in%20chat%20column.png)
3. Add a **Description** and enter your **Crisp****website ID**.

> [!NOTE]
> ** NOTE
> 
> The **Crisp** website ID is a unique code snippet obtained from the **Crisp** application. This ID is necessary for integrating **Crisp** and **Document360** in the Knowledge Base portal.
4. If required, you can use the **Code inclusion/exclusion conditions** feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.
5. Once done, click **Add**.

![Integration setup for Crisp with description and website ID fields displayed.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/crisp%20integration%20with%20ID.png)

---

### How do I get the **Crisp** Website ID?

#### For an existing customer in **Crisp**:

1. Open your **Crisp****dashboard**.
2. Click **Settings**>**Website Settings**.
3. Copy the **Website ID**from the **Setup Instructions** section.

![02_Screenshot_Crisp_Integration](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/02_Screenshot_Crisp_Integration.png)

#### For a new customer in **Crisp**:

1. Obtain your **Crisp****Website ID** during the **Crisp** account installation process. This ID is essential for completing the integration.
2. Follow the **Crisp** integration steps within your **Document360** **Knowledge base portal**.
3. Once the integration is complete, open your **Crisp** account interface to view and respond to chats from your users seamlessly.

> [!NOTE]
> ** NOTE
> 
> You can integrate **Crisp** if you want a chatbot with in-built email campaigns and a reliable mobile application.