---
title: "Default content roles"
slug: "default-content-roles"
description: "Explore Document360's content roles: Editor, Draft Writer, Reviewer, and None, each with unique permissions for effective content management."
updated: 2026-10-26T07:52:37Z
published: 2026-10-26T07:52:37Z
canonical: "docs.document360.com/default-content-roles"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Default content roles

Document360 provides four default content roles. Each role comes with a fixed set of permissions for content management that cannot be changed. If none of these match your requirements, you can create a custom content role. See [Custom content roles](/help/docs/custom-content-roles).

---

## Overview of default content roles

| Role | Access level |
| --- | --- |
| **Editor** | Complete access to all content management features |
| **Draft writer** | Limited access to content management features |
| **Reviewer** | Can review content, add and resolve comments, and update workflow assignments within their content access |
| **None** | No access to content management features |

> [!NOTE]
> **NOTE** The **Reviewer content role** is different from the **Reviewer portal role**. The Reviewer portal role controls administrative access (the user cannot view or update any portal settings). The Reviewer content role controls content access (the user can review articles and categories within their content access, add inline comments, resolve comments, and update workflow assignments, but cannot delete or publish). When the portal role is Reviewer, the content role is automatically Reviewer and cannot be changed. Users with other portal roles can also be assigned the Reviewer content role.

---

## Editor

The Editor role has complete access to all content management features.

| Feature | View | Update | Delete | Publish |
| --- | --- | --- | --- | --- |
| Category | ✅ | ✅ | ✅ | ✅ |
| Articles | ✅ | ✅ | ✅ | ✅ |
| Custom pages | ✅ | ✅ | ✅ | ✅ |
| Share link | ✅ | ✅ | ✅ |  |
| Article settings | ✅ | ✅ | ✅ | ✅ |
| Workflow assignments | ✅ | ✅ | ✅ | ✅ |
| Resolve comments | ✅ | ✅ | ✅ | ✅ |
| Customize site | ✅ | ✅ | ✅ | ✅ |
| SEO description | ✅ | ✅ | ✅ | ✅ |
| AI features | ✅ | ✅ | ✅ | ✅ |
| Content reuse | ✅ | ✅ | ✅ | ✅ |
| Article review reminders | ✅ | ✅ | ✅ | ✅ |
| Drive | ✅ | ✅ | ✅ | ✅ |
| Document360 Engage | ✅ | ✅ | ✅ |  |
| Analytics | ✅ | ✅ | ✅ | ✅ |
| Recycle bin | ✅ | ✅ | ✅ | ✅ |
| Find & replace | ✅ | ✅ | ✅ | ✅ |
| Workflow designer | ✅ | ✅ | ✅ | ✅ |
| Tags & groups | ✅ | ✅ | ✅ | ✅ |
| Feedback manager | ✅ | ✅ | ✅ | ✅ |
| Project import & export | ✅ | ✅ | ✅ | ✅ |
| Export as PDF | ✅ | ✅ | ✅ | ✅ |
| Migrate content | ✅ | ✅ | ✅ | ✅ |
| Workspace | ✅ | ✅ | ✅ | ✅ |
| Article redirection rules | ✅ | ✅ | ✅ | ✅ |
| Site article settings & SEO | ✅ | ✅ | ✅ | ✅ |
| Translate with Eddy AI | ✅ | ✅ | ✅ | ✅ |

---

## Draft writer

The Draft writer role has limited access to content management features.

| Feature | View | Update | Delete | Publish |
| --- | --- | --- | --- | --- |
| Category | ✅ | ✅ | ❌ | ❌ |
| Articles | ✅ | ✅ | ❌ | ❌ |
| Custom pages | ✅ | ✅ | ❌ | ❌ |
| Share link | ✅ | ❌ | ❌ | ❌ |
| Article settings | ✅ | ✅ | ❌ | ❌ |
| Workflow assignments | ✅ | ✅ | ❌ | ❌ |
| Resolve comments | ❌ | ❌ | ❌ | ❌ |
| Customize site | ❌ | ❌ | ❌ | ❌ |
| SEO description | ✅ | ✅ | ❌ | ❌ |
| AI features | ✅ | ✅ | ❌ | ❌ |
| Content reuse | ✅ | ✅ | ❌ | ❌ |
| Article review reminders | ✅ | ✅ | ❌ | ❌ |
| Drive | ✅ | ✅ | ✅ | ❌ |
| Document360 Engage | ✅ | ✅ | ❌ | ❌ |
| Analytics | ✅ | ❌ | ❌ | ❌ |
| Recycle bin | ❌ | ❌ | ❌ | ❌ |
| Find & replace | ✅ | ✅ | ❌ | ❌ |
| Workflow designer | ❌ | ❌ | ❌ | ❌ |
| Tags & groups | ✅ | ✅ | ❌ | ❌ |
| Feedback manager | ✅ | ❌ | ❌ | ❌ |
| Project import & export | ❌ | ❌ | ❌ | ❌ |
| Export as PDF | ✅ | ✅ | ❌ | ❌ |
| Migrate content | ❌ | ❌ | ❌ | ❌ |
| Workspace | ❌ | ❌ | ❌ | ❌ |
| Article redirection rules | ❌ | ❌ | ❌ | ❌ |
| Site article settings & SEO | ❌ | ❌ | ❌ | ❌ |
| Translate with Eddy AI | ✅ | ✅ | ❌ | ❌ |

---

## Reviewer

The Reviewer role has a fixed set of permissions. Users with this role can review articles and categories within their content access, add inline comments, resolve comments, and update workflow assignments. They cannot delete or publish content.

| Feature | View | Update | Delete | Publish |
| --- | --- | --- | --- | --- |
| Category | ✅ | ✅ | ❌ | ❌ |
| Articles / Decision trees | ✅ | ✅ | ❌ | ❌ |
| Custom pages | ✅ | ✅ | ❌ | ❌ |
| Article / Decision tree settings | ✅ | ✅ | ❌ | ❌ |
| Workflow assignments | ✅ | ✅ | ❌ | ❌ |
| Resolve comments | ✅ | ❌ | ❌ | ❌ |
| Content resources | ✅ | ❌ | ❌ | ❌ |
| Workflow designer | ✅ | ❌ | ❌ | ❌ |
| Workspace | ✅ | ❌ | ❌ | ❌ |

Reviewers have no access to other content management features, such as Share link, Customize site, SEO, AI features, Article review reminders, Drive, Analytics, Recycle bin, Find & replace, Tags & groups, Feedback manager, Project import & export, Export as PDF, Migrate content, Article redirection rules, or Translate with Eddy AI.

---

## None

The None content role has no access to any content management features. Assign this when you want a user to have portal access only, without any content permissions.

---

## What each content permission controls

| Permission | What it allows |
| --- | --- |
| **Category** | Organize the knowledge base by creating, updating, moving, reordering, hiding/unhiding, and deleting categories |
| **Articles** | Create, update, publish, hide/unhide, move, reorder, and delete articles |
| **Custom pages** | Create, update, publish, hide/unhide, move, reorder, and delete custom pages |
| **Share link** | Create, edit the expiry of, and stop private links that help you share articles outside your project |
| **Article settings** | Modify specific settings for individual articles, such as metadata and status indicators |
| **Workflow assignments** | Assign and update workflow assignments for articles |
| **Resolve comments** | Resolve comments added by others |
| **Customize site** | Design and configure the knowledge base site, including homepage, site design, and navigation |
| **SEO description** | Manage SEO descriptions for improved search engine visibility |
| **AI features** | Access and manage content using AI technology in the project |
| **Content reuse** | Manage reusable content elements like templates, snippets, variables, and glossary terms |
| **Article review reminders** | Set and manage reminders for reviewing and updating articles |
| **Drive** | Access and manage files and folders in the document storage drive |
| **Document360 Engage** | Create, update, clone, and delete step by step guides, explainer videos, and interactive videos in Document360 Engage |
| **Analytics** | Access and analyze usage data and metrics |
| **Recycle bin** | Manage the recycle bin: recover or permanently delete deleted documentation |
| **Find & replace** | Find and replace text across multiple articles |
| **Workflow designer** | Access and manage workflow designer for the project |
| **Tags & groups** | Access and manage tags and groups for the project |
| **Feedback manager** | Access and manage feedback manager for the project |
| **Project import & export** | Access and manage import and export of project contents |
| **Export as PDF** | Access, create PDF templates and manage PDF exports. Not shown if PDF export isn't included in your current plan. |
| **Migrate content** | Manage migration of content from other knowledge base systems |
| **Workspace** | Access and manage workspaces and associated languages |
| **Article redirection rules** | Set up and manage redirection rules for articles |
| **Site article settings & SEO** | Modify site-wide article settings and SEO configurations |
| **Translate with Eddy AI** | Access Translate with Eddy AI features for content translation |

---

## Best practices

- Assign **Editor** only to users who need to publish content. Giving all team members publish access can lead to unreviewed content going live.
- Use **Draft writer** for new team members or contractors who should be able to write but not publish.
- Use the **Reviewer** content role in combination with workflow assignments to route articles through a structured review process.
- Assign **None** when a user needs portal access (for example, to manage settings or view analytics) but should not interact with content at all.
- Give **Document360 Engage** access to users who create or translate guides, videos, and demos. Users with **View** access can see items in Document360 Engage. Users without Document360 Engage access can't open Document360 Engage, but they keep the same access to step by step guides that they have in the editor.