---
title: "Delete reader"
slug: "delete-reader"
description: "Permanently delete readers in Document360 to revoke access and free up slots. Remember, deletion is irreversible; consider deactivation for temporary suspensions."
updated: 2026-06-16T11:00:01Z
published: 2026-06-16T11:00:01Z
canonical: "docs.document360.com/delete-reader"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Delete reader

Deleting a reader in Document360 permanently removes their account and revokes access to the knowledge base site. You can delete a single reader from the list or select multiple readers and delete them in bulk. This action cannot be undone.

---

## When to delete a reader

- A reader no longer needs access to the knowledge base and their account should be fully removed.
- You are offboarding a user from your organisation and need to clean up their access.
- You want to free up reader account slots on your plan.

> [!NOTE]
> **WARNING**  
> Deleting a reader is permanent and cannot be undone. If you want to temporarily suspend access without removing the account, use [Deactivate a reader](/help/docs/activate-or-deactivate-reader) instead.

---

## Before you begin

- You must have the **Admin** or **Owner** portal role, or a custom role with **Manage user** permission.
- Confirm you want to permanently remove the account. Analytics data and feedback submitted by the reader are retained after deletion, but the account itself cannot be recovered.

---

## How to delete a reader

### Delete a single reader

1. Navigate to **Settings** (

) > **Users and security** in the left navigation bar of the knowledge base portal.
2. In the left navigation pane, navigate to **Readers & groups** > **Readers**.
3. Hover over the desired reader and click the **Delete** (

) icon.
4. Click **Yes** in the delete confirmation panel.

### Delete multiple readers

1. Navigate to **Settings** (

) > **Users and security** in the left navigation bar of the knowledge base portal.
2. In the left navigation pane, navigate to **Readers & groups** > **Readers**.
3. Select the checkbox next to one or more accounts and click **Delete** (

) at the top.
4. Click **Yes** in the delete confirmation panel.

![Reader list with checkboxes selected on multiple accounts and the delete confirmation dialog open.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Delete%20reader.png)

---

## Limitations

| Limit | Detail |
| --- | --- |
| Reversibility | Deletion is permanent. Accounts cannot be restored after deletion. |
| Data retention | Analytics data and feedback submitted by the deleted reader are retained in the project. |

---

## Best practices

- If there is any chance the reader will need access again in the future, use [Deactivate a reader](/help/docs/activate-or-deactivate-reader) instead of deleting. Deactivated accounts can be reactivated without re-creating them.
- Use bulk deletion to clean up multiple inactive or lapsed reader accounts at once. Use the **Filter** feature to find candidates first. See [Filter and export readers](/help/docs/filter-and-export-readers).
- Export the reader list as a CSV before performing bulk deletions so you have a record of the accounts removed. See [Filter and export readers](/help/docs/filter-and-export-readers).

---

## FAQ

  

**Can I recover a deleted reader account?**

    
    
      

No. Deletion is permanent. You would need to create a new account for that reader if access is needed again.

    
  
  

  

**Does deleting a reader remove their feedback and analytics data?**

    
    
      

No. Analytics data and feedback submitted by the reader are retained in the project even after the account is deleted.

    
  
  

  

**What is the difference between deleting and deactivating a reader?**

    
    
      

Deleting permanently removes the account and cannot be undone. Deactivating suspends access while preserving the account — the reader can be reactivated at any time. Use deactivation when access may need to be restored later.