--- title: "How will you integrate Document360 and Doorbell?" slug: "door-bell" description: "DoorBell is a functional, easy-to-use piece of chat software that allows you to collect, manage, and analyze your customer feedback. " tags: ["Doorbell", "Integrations"] updated: 2026-07-20T07:24:43Z published: 2026-07-20T07:24:43Z canonical: "docs.document360.com/door-bell" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # Doorbell Doorbell is an intuitive feedback tool designed to help you collect, manage, and analyze customer feedback. It streamlines the feedback process and can lead to increased conversions. Users can enhance their feedback by attaching screenshots, providing additional context for better insights and faster resolution. With Doorbell, you get automatically generated screenshots, sentiment analysis, and instant alert notifications through email or group notification systems, giving you a complete view of in-app feedback from your knowledge base visitors. ![Doorbell feedback widget shown on a knowledge base site](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/003_Screenshot_Doorbell_Integration.png) --- ## Before you begin - You need a Doorbell account. - You need your **Doorbell ID** and **Doorbell AppKey**. See [How to find your Doorbell ID and AppKey](/docs/door-bell#how-to-find-your-doorbell-id-and-appkey) below. --- ## Access your Doorbell ID and AppKey The Doorbell ID and AppKey are unique codes obtained from the Doorbell application. Both are required to connect Doorbell with Document360. ### Existing Doorbell user 1. Log in to your Doorbell account and navigate to **Settings** > **Installation Instructions**. 2. In the **Installation Instructions**, find the JavaScript code. Both the **ID** and **AppKey** are specified within the code. ![Doorbell Installation Instructions page showing the JavaScript code with the ID and AppKey values](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/3_Screenshot-Getting_Doorbell_ID_and_App_key.png) ### New Doorbell user 1. Sign up for a Doorbell account. 2. Your **Doorbell ID** and **AppKey** are provided during the initial account setup. --- ## Integrate Doorbell with Document360 1. In the Document360 portal, navigate to **Connections** () > **Integrations** () in the left navigation bar. ![Integration options displayed in the Document360 Integrations page](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Accessing%20Integrations.png) 1. Select **Doorbell** from the list of integrations and click **Add**. The **Add new integration** panel appears. ![Doorbell shown in the Chat section of the Document360 Integrations list](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Doorbell%20integration%20in%20chat%20column.png) 1. Add a **Description** and enter your **Doorbell ID** and **Doorbell AppKey**. NOTE The Doorbell ID and AppKey are unique codes obtained from the Doorbell application. Both are required to connect Doorbell and Document360 in the knowledge base portal. 1. Optionally, expand **Code inclusion/exclusion conditions** to control when the integration runs based on **IP address**, **Workspace**, or **Language**. 2. Click **Add**. ![Doorbell Add new integration panel showing Description, ID, and AppKey fields](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Doorbell%20integration%20with%20ID.png) After setup, open your Doorbell account to view and manage feedback from your knowledge base visitors. NOTE Doorbell automatically generates screenshots and performs sentiment analysis on submitted feedback. You also receive instant alert notifications via email or group notification systems, ensuring timely responses to user feedback. --- ## Best practices - **Encourage readers to attach screenshots when submitting feedback.** Doorbell supports screenshot attachments, which give your team much more context than text alone and make it faster to reproduce and resolve issues. - **Use sentiment analysis to prioritize feedback.** Doorbell's sentiment analysis helps you quickly identify negative feedback that needs urgent attention versus positive feedback that confirms what is working well. - **Set up instant notifications for timely responses.** Configure Doorbell to send email or group notifications when new feedback arrives so your team can respond before the reader loses interest. - **Review feedback regularly to identify documentation gaps.** Recurring themes in Doorbell feedback are strong signals that certain topics need better coverage or that existing articles need to be improved. - **Use Code inclusion/exclusion conditions to target feedback collection.** If you only want to collect feedback on specific workspaces or languages, configure conditions to limit where Doorbell runs. --- ## FAQ **What are the Doorbell ID and AppKey?** The Doorbell ID and AppKey are unique identifiers obtained from the Doorbell application. Both are required to connect Doorbell with Document360. Existing users can find them in **Settings** > **Installation Instructions** within the JavaScript code. New users receive both values during the initial account setup. **Can readers attach screenshots to their feedback in Doorbell?** Yes. Doorbell allows users to attach screenshots when submitting feedback, providing additional context that helps your team better understand and resolve issues more quickly. **Does Doorbell include sentiment analysis?** Yes. Doorbell automatically performs sentiment analysis on submitted feedback, helping you prioritize responses and quickly identify negative feedback that needs urgent attention. **Can I limit which workspaces or languages the Doorbell widget appears on?** Yes. When adding or editing the Doorbell integration, expand **Code inclusion/exclusion conditions** and add conditions based on IP address, Workspace, or Language. See [Code inclusion and exclusion conditions](https://docs.document360.com/docs/advanced-insertion-rules-in-integration) for full details. **What can I do after completing the Doorbell integration?** After setup, open your Doorbell account to view and manage feedback from your knowledge base visitors. You can review submitted feedback with screenshots and sentiment scores, and receive instant notifications via email or group messaging when new feedback arrives.