---
title: "How will you integrate Document360 and Doorbell?"
slug: "door-bell"
description: "DoorBell is a functional, easy-to-use piece of chat software that allows you to collect, manage, and analyze your customer feedback. "
tags: ["Doorbell", "Integrations"]
updated: 2025-12-18T18:33:27Z
published: 2026-01-31T09:30:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Doorbell

**Doorbell** is an intuitive chat software designed to help you collect, manage, and analyze customer feedback. It streamlines the feedback process, enabling smooth interactions that can lead to increased conversions.

With **Doorbell**, users can enhance their feedback by attaching screenshots, providing additional context for better insights and resolution.

![003_Screenshot_Doorbell_Integration](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/003_Screenshot_Doorbell_Integration.png)

---

## Integrating **Document360** and **Doorbell**

To integrate **Doorbell** and **Document360**,

1. Navigate to ****Connections**** (**) > **Integrations** in the left navigation bar****in the Knowledge base portal.

![Integration options for analytics tools displayed in a user interface.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Accessing%20Integrations.png)
2. Select **Doorbell** from the list of integrations and click **Add**. The ****Add new integration**** panel will appear.

![Integration options for chat tools displayed in a knowledge base interface.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Doorbell%20integration%20in%20chat%20column.png)
3. Add a **Description** and enter your **Doorbell****ID** and **Doorbell****AppKey**.

> [!NOTE]
> ** NOTE
> 
> **Doorbell** ID and **Doorbell** App Key are the unique codes snippet obtained from the Doorbell application. These are necessary for integrating **Doorbell** and **Document360** in the Knowledge Base portal.

1. If required, you can use the **Code inclusion/exclusion conditions** feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.
2. Once done, click **Add**.

![Integration setup for Doorbell with fields for ID and App Key.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Doorbell%20integration%20with%20ID.png)

### Obtaining **Doorbell** ID and App Key

#### For an existing customer in **Doorbell**

1. Log in to your **Doorbell** account and navigate to **Settings > Installation Instructions**.
2. In the **Installation Instructions**, find the JavaScript code. The **ID** and **AppKey** are specified within the code.

![3_Screenshot-Getting_Doorbell_ID_and_App_key](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/3_Screenshot-Getting_Doorbell_ID_and_App_key.png)

#### For a new **Doorbell** user/customer

1. Sign up for a **Doorbell** account.
2. During the initial account setup, you will receive your **Doorbell****ID** and **AppKey**.

After you complete the **Doorbell** integration in your **Document360** knowledge base, open your **Doorbell** account interface to view the feedback from your visitors.

> [!NOTE]
> ** NOTE
> 
> With **Doorbell**'s automatically generated screenshots and sentiment analysis, you can effectively collect, manage, and analyze in-app user feedback from your documentation site. Additionally, you receive instant alert notifications through email or other group notification systems, ensuring timely responses to user feedback.