---
title: "Adding Knowledge base to your Drift chat platform"
slug: "drift"
description: "Integrating Document360 knowledge base with your Drift chat application. Search for and share help articles without leaving your chat response window "
tags: ["Extensions", "Drift"]
updated: 2025-12-26T11:05:00Z
published: 2026-01-31T18:00:00Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Drift

**Drift** is a conversational messenger platform you can add to your website, Knowledge base, or online business. Integrating your Document360-powered Knowledge base with the **Drift** chat application gives you an additional edge when providing support or answering your customers' queries.

You can share relevant articles and information from your Knowledge base without leaving the **Drift** conversation page. During real-time conversations, this would make so much sense and cut back on the response time, as the service provider (your support agent) doesn't have to navigate to a separate panel or browser tab to search the articles from your knowledge base and then share the link.

---

## Basic setup guide

To enable this extension, you should have a registered **Drift** account. If you don't have one, you can create one by following the signup instructions on the application website, [https://app.drift.com](https://app.drift.com).

In Document360, there are three steps to establish a connection between Document360 and **Drift**:

1. Acquire custom JavaScript from the **Drift** portal
2. Setting up **Drift** Chat on Document360
3. Configuring your Document360 knowledge base on **Drift** Composer

> [!NOTE]
> ** NOTE
> 
> - If you're an existing user of **Drift** or have it added to any of your company's websites or Document360 home page, you can skip the 1st and 2nd sections of the Basic Setup Guide.

### 1. Acquire custom JavaScript from the **Drift** portal

#### a. If you are a new customer to **Drift**:

You will get the code assistant during the initial account setup, and after signup, log in to your **Drift** account on the [Drift app website](https://app.drift.com/home/dashboard).

1. Log in to your **Drift** **Dashboard**.
2. Navigate to Settings (**)****>**App Settings.**
3. From the tree-view menu on the left, click **App settings** and select the **Install** option.
4. Select **JavaScript**, and a code panel will appear.
5. Click **Copy** to copy the script to your clipboard.

#### b. If you are an existing customer of **Drift**:

You can follow Step 2, outlined for the new customer

![1_ScreenVideo-Drift_Code_Copy.gif](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/1_Screenshot-Draft_widget_javascript.png)

The copied JavaScript would come in handy on the Document360 portal.

### 2. Setting up **Drift** Chat on Document360

To set up the **Drift** chat panel on your Document360 page,

1. Go to your project in the Document360 portal.
2. Navigate to **Settings** (**)****>******Knowledge base site** > **Site customization** > **Custom CSS & JavaScript**in the Knowledge base portal**.**
3. From the left navigation pane, click on the **JavaScript** tab.
4. Paste the copied script and click **Save**.

![Site customization options for Document360, including branding and theme settings.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Custom%20CSS%20&%20Javascript.png)

Now, the **Drift** chat icon appears on your Document360. Your customers can use this assistant chat panel to interact with you. You can share and manage articles from your knowledge base without leaving the **Drift** chat response.

### 3. Configuring your Document360 knowledge base on **Drift** Composer

> [!NOTE]
> ** NOTE
> 
> Only when document360 is authorized and configured can you search for and share articles from your knowledge base with your end users.

1. Navigate to ****Connections**** (**) > **Extensions** in the left navigation bar****in the Knowledge base portal.
2. Navigate to **Drift** and click **Connect**.
3. The page would be redirected to an authorized page on **Drift**.
4. Click the **Authorize App**.

![Document360 extensions page showing various integrations including Drift and Microsoft Teams.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Drift%20integration.png)

After successful integration, you can access the connected knowledge base on **Drift** conversations using slash commands (**/doc360**).

Once the Knowledge base has been integrated and authorized, you can search for articles from your knowledge base using keywords.

1. In the admin chat response panel, type **/doc360**, then a space followed by the search term.
2. Hit enter, and a relevant article search list will appear.
3. Now you have three buttons below each of the listed articles:

- **Share**: Sends the article link along with the meta text provided to your end-user chat.
- **Edit**: This allows you to edit the text or link and then press 'Enter.'
- **Cancel**: This aborts the article search.