The Feedback manager opens with two tabs: **Answered queries** and **Unanswered queries**.
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## Overview of the two tabs
The Eddy AI Feedback manager is organized into two tabs, each serving a distinct purpose.
| Tab | What it captures | What you can do with it |
|---|---|---|
| **Answered queries** | Feedback (likes and dislikes) from readers on Eddy AI's responses | Evaluate response quality, assign items to team members, track resolution status |
| **Unanswered queries** | Feedback from readers who received no results for their search | Identify content gaps, add missing topics, improve keyword coverage |
:::(Info) ( NOTE)
The **Total answered queries** count reflects the total number of feedback items across Open, Planned, and In Progress statuses.
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For detailed information on reviewing and acting on feedback in each tab, see [Answered queries and unanswered queries](https://docs.document360.com/docs/manage-eddy-ai-unanswered-queries).
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## Best practices
- Review feedback on a weekly cadence. For newly published articles or major product releases, check feedback daily in the first few days.
- After making content updates in response to feedback, mark the relevant items as **Complete** to keep the feedback list actionable.
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## FAQ
How often should I review Eddy AI feedback?
Weekly reviews are recommended. For newly published articles or major releases, monitor feedback more frequently in the first few days after publication.
Can I use feedback to improve search results?
Yes. Use the feedback to add relevant keywords, update outdated content, and create new articles to improve content discoverability and reduce unanswered queries.
Is it possible to localize or customize the UI text in the feedback form for Eddy AI search in the knowledge base site?
Yes. You can localize or customize the UI text displayed in the feedback form using the Localization variables feature. This allows you to translate the default text into other languages. To update this text:
Is there a character limit for feedback provided by readers?
Yes. Readers can provide up to 1000 characters of feedback, regardless of whether it is positive or negative. The limit includes spaces, and formatting options like bold, italics, or bullet points are not supported. A character counter is displayed below the input box to show the remaining characters.
Why can't I select closed feedback items when using bulk selection?
Closed feedback items cannot be selected using the bulk selection option in the Feedback manager. Bulk selection applies only to active (non-closed) feedback items. To export closed feedback items, use the Filter option, for example by applying a date range or status filter, and then export the results.