--- title: "Edit, Clone, and Delete widget" slug: "edit-clone-and-delete" description: " easily manage your Knowledge base widget in Document360. All options to edit, clone, or delete are available just a few clicks away." tags: ["Widget"] updated: 2026-08-17T07:36:11Z published: 2026-08-17T07:36:11Z canonical: "docs.document360.com/edit-clone-and-delete" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # Edit, Clone, and Delete widget You can manage your Knowledge base widgets in Document360 directly from the widget list — all actions (edit, clone, delete) are available by hovering over any widget. --- ## When to use each action - **Edit** — Update an existing widget's name, styling, content access, links, or any other configuration. Changes apply to the widget everywhere it is embedded. - **Clone** — Duplicate a widget's configuration to create a new, separate widget. Useful for creating test widgets or regional variants without touching a live widget. - **Delete** — Permanently remove a widget that is no longer needed or embedded anywhere. --- ## Before you begin - You must have a **Project Owner** or **Admin** role. - Deleting a widget is **permanent and cannot be undone**. Ensure the widget is no longer embedded on any live site before deleting. --- ## Edit a knowledge base widget 1. In the left navigation bar, navigate to **Connections** () > **Knowledge base widget**. 2. Hover over the desired widget and click () **Edit**. ![Document360 interface showing knowledge base widget options and edit functionality.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/edit%20widget.png) 1. Edit the widget as needed across the **Installation & Setup**, **Advanced settings**, **Custom CSS & JavaScript**, and **URL mapping** tabs. 2. Click **Save** to apply your changes. --- ### What happens when you edit a widget - Your changes apply to all pages where the widget is embedded — you do not need to update or re-embed the widget script. - Changes take effect immediately. - The widget remains available to end users while you edit; changes only apply after you click **Save**. --- ## Clone a knowledge base widget 1. Navigate to **Connections** () in the left navigation bar and select **Knowledge base widget**. 2. Hover over the desired widget and click **Clone** (). ![Document360 interface showing widget options with a clone button highlighted.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/clone%20widget.png) 1. Specify a title and update the desired configurations across the **Installation & Setup**, **Advanced settings**, **Custom CSS & JavaScript**, and **URL mapping** tabs. 2. Click **Save** to apply the changes. --- ### What happens when you clone a widget - The clone is a completely separate widget with its own widget ID and its own embed code. It does not appear on any site until you embed its script. - Cloning has no effect on the original widget or on any pages where the original is embedded. --- ## Delete a knowledge base widget 1. Navigate to **Connections** () in the left navigation bar and select **Knowledge base widget**. 2. Hover over the desired widget and click **Delete** (). ![Document360 interface showing widget options and delete button for knowledge base management.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/delete%20widget.png) 1. Click **Yes** in the confirmation prompt. Click **No** to cancel. ![Delete confirmation dialog for the knowledge base widget.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/4_KBWidget_deletewidgetsetting.png) --- ### What happens when you delete a widget - The widget stops working on all pages where it is embedded, effective immediately. - On pages that still contain the widget script, the widget does not load and the script's request returns a 401 (Unauthorized) error in the browser console. - The widget's configuration cannot be recovered. To restore it, you must create a new widget from scratch and embed the new script. --- ## Best practices - **Clone before deleting** — if there is any chance you will need the configuration again, clone the widget first. The clone preserves the setup without keeping the original live. - **Remove the script first** — always remove the widget script from all embedded pages before deleting the widget, to avoid broken integrations or leftover markup on live sites. - **Test changes on a clone** — for significant styling or content-access changes to a widget on a high-traffic site, clone the widget, test the changes on a scratch page, then apply them to the live widget. ## Related - [Eddy AI Assistant for widget](/knowledge-base-widget-getting-started.md)