---
title: "Fair usage policy for bot management"
slug: "fair-usage-policy-for-bot-management"
description: "Document360's Fair Usage Policy for bot management ensures equitable access and optimal performance with rate limiting to prevent abuse and maintain service quality."
updated: 2025-05-23T09:19:53Z
published: 2025-05-23T09:19:53Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fair usage policy for bot management

To ensure optimal system performance and equitable access for all users, Document360 implements a Fair Usage Policy for bot management. This policy outlines the restrictions on bot usage to maintain service quality and prevent abuse.

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## Fair usage policy details

Document360's fair usage policy includes rate limiting rules to manage bot traffic effectively and protect the application against Denial of Service (DoS) attacks. Rate limiting is used to limit the number of requests made by one user, ensuring a seamless experience for other users. These rules are designed to balance the needs of all users while maintaining system integrity.

## Rate limiting

- Maximum request limit of **1,500 requests**per **minute** per**IP address,**or
- Maximum request limit of **300 requests** per **10 seconds**per**IP address.**

Cloudflare also complements this rate-limiting process by analyzing bot activity patterns using heuristics and machine learning detection.

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## Purpose of the policy

This policy helps ensure equitable access to our services for all users by preventing any single bot or user from monopolizing system resources. By implementing these limits, we can maintain consistent performance and availability for everyone using the platform.

## Importance of compliance

Adhering to this Fair Usage Policy is crucial for maintaining the overall health of the system. It helps prevent server overload, ensures responsive service for all users, and protects against potential abuse or unintended high-volume requests that could impact other users' experience.

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> [!NOTE]
> ** NOTE
> 
> If you have specific use cases that may require higher limits, please contact our support team to discuss your needs and potential solutions.