--- title: "Feedback analytics - Know what your readers think about your article" slug: "feedback" description: "Feedback analytics track total comments, likes, and dislikes for each article/page category.You can find the analytical representation of the feedback data in the form of charts and graphs." tags: ["Analytics", "Feedback"] updated: 2025-12-31T16:43:30Z published: 2026-01-31T17:30:02Z --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # Feedback analytics Feedback analytics track total comments, likes, and dislikes for each article/page category. You can find the analytical representation of the feedback data in charts and graphs. --- ## Accessing the Feedback analytics page To view Feedback analytics, from the Knowledge base portal, 1. Navigate to **Analytics** (**) in the left navigation bar****in the Knowledge base portal. 2. In the left navigation pane, click **Feedback**. ### Using filters to customize data By default, the data shows metrics for the **last week**. You can adjust this using filters: 1. Click the **Date**filter dropdown. 2. Select a predefined range (e.g., **This month**, **Last month**) or choose **Custom** to specify a date range. 3. Click on the **All users** dropdown to filter analytics data based on user type. For **Mixed projects**, the available filters are **All**, **Users**, **Public readers**, and **Private readers**. For **Private projects**, the available filters are **All**, **Users**, and **Readers**. For **Public projects**, this filter will not be available. 4. If using the **Knowledge base widget**, use the top-right dropdown to switch between **All**, **Knowledge base** and **Widget analytics**. 5. Select the JWT widget to track and analyze user interactions and engagement of Feedback analytics within private and mixed projects secured by JWT authentication. For more information on the Knowledge base widget JWT authentication, read the article on [Managing the Knowledge base widget](https://docs.document360.com/docs/managing-the-knowledge-base-widget). ![Image showing Knowledge base and widget filter in Article analytics](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1743578286313.png) > [!NOTE] > ** NOTE > > Feedback analytics data can take up to 15 minutes to reflect in the portal from the time the feedback is given. ![Dashboard displaying feedback metrics, total articles, and feedback analysis graph.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Screenshot-Feedback_analytics.png) --- ### **Feedback analysis** The graphical representation of the Feedback analysis is shown below. ![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1734801406078.png) The **Feedback** page shows the following four metric tiles: | Field | Description | | --- | --- | | **Total article** | The number of articles that received some feedback (Like, dislike, or comment) from the readers. | | **Total feedback** | The number of comments logged. | | **Total likes** | The number of likes received, which are accompanied by comments from the readers. | | **Total dislikes** | The number of dislikes received, which are accompanied by comments from the readers. | > [!NOTE] > ** NOTE > > For **Total likes** and **Total dislikes**, if a reader first likes an article and later changes their response to dislike, only the dislike will be captured in the analytics. ![1_Updated_Screenshot-Feedback_analytics-Overview_page](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1734802023945.png) --- The Feedback analysis displays the following metrics: | Field | Description | | --- | --- | | **Date-wise metrics** | The metrics on a specific date when you hover over the graph. | | **All** | The graph of all feedback, including articles, likes, and dislikes. | | **Articles** | The graph of article feedback. | | **Feedback** | The number of feedback submitted. | | **Likes** | The graph of likes received. | | **Dislikes** | The graph of dislikes received. | | **Export image** | To export the Feedback analysis graph as an image in .png format. | --- ### Feedback metrics This section displays a graphical representation of reader’s dislike responses, including the specific reasons selected by readers for their feedback. The dislike responses are: - Need more information - Difficult to understand - Inaccurate or irrelevant content - Missing or broken link - Others ![4_Screenshot-Updated_Feedback_analytics-Filters_metrics](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1734802120667.png) #### Custom feedback messages The dislike responses mentioned above are the default system responses. You can change the response on the **Localization variables** page and also view the total count for each type of dislike response selected by readers. 1. Navigate to **Settings**(**)****in the left navigation bar in the **Knowledge base portal**. 2. In the left navigation pane, navigate to**Knowledge base portal**>**Localization & Workspaces**>**Localization variables**. For more information, read the article on [Localization variables](/help/docs/localization-variables). --- ### Feedback list Here, the list of articles, along with the feedback information, is displayed. The information available in this section are - Article name - Proportion (Likes vs. Dislikes out of 100) - The total article views in the selected time frame - Likes received with feedback or comments - Dislikes received with feedback or comments - Feedback or comments received ![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1734802145188.png) The actions you can perform from this section are: - **View in Knowledge base**: Hover over an article title and click **View in Knowledge base**(**) to open the article in the Knowledge base site. - **View feedback**: This appears at the end of the row when you hover your pointer over the article. Clicking **View feedback** redirects you to the **Feedback manager**. - **Filter**: You can filter the list based on articles, page categories, or both. - **Export CSV**: Click to export and download the reader analytics as a CSV file to your local storage. --- ### FAQ #### **Are feedback submissions without comments included in the metrics displayed on the Feedback Manager tiles?** No, any feedback without a comment will not appear in the metrics reflected on the Feedback Analytics tiles. Only feedback submissions that include both a thumbs up/thumbs down response and a comment are counted in the **Feedback analytics** data. ## Related - [Search analytics](/analytics-search.md) - [Feedback analytics](/feedback.md) - [User analytics](/analytics-team-accounts.md) - [Page not found analytics](/page-not-found-analytics.md) - [Articles analytics](/articles-analytics.md)