---
title: "How will you integrate Document360 and Freshdesk?"
slug: "freshchat"
description: "Connect Freshdesk on your Document360 knowledge base to deploy an AI-powered chatbox with accessible integration features"
tags: ["Integrations", "Freshchat"]
updated: 2025-12-18T09:04:32Z
published: 2026-01-31T17:30:02Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshchat

**Freshchat** is a modern messaging software designed for sales and customer engagement teams to communicate effectively with website visitors. It enables businesses to deploy AI-powered chatbots with seamless integration features.

The platform supports integration with popular communication channels, including **WhatsApp, Apple Business Chat, Facebook Messenger, and LINE**. This allows you to provide a unified messaging experience across your website and mobile app.

**Key Features of****Freshchat****:**

- **One inbox:** Consolidate messages from different communication platforms into a single inbox, making it easy to manage conversations.
- **Self-Service with AI Bots:** Empower customers with AI-driven chatbots to find answers independently, reducing response times and improving efficiency.

![002_Screenshot_Freshchat_Integration](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/002_Screenshot_Freshchat_Integration.png)

---

## Integrating **Document360** and **Freshchat**

To integrate ****Freshchat**** and ****Document360****, follow the steps below:

1. Navigate to ****Connections**** (**) > **Integrations** in the left navigation bar****in the Knowledge base portal.
2. Select **Freshchat** from the list of integrations and click **Add**. The ****Add new integration**** panel will appear.
3. Add a Description and enter your **Freshchat** **Token**.

> [!NOTE]
> ** NOTE
> 
> The **Freshchat** **Token** is a unique code snippet obtained from the **Freshchat** application, which is necessary for integrating **Freshchat** with **Document360** in the Knowledge Base portal.
4. If required, you can use the **Code inclusion/exclusion conditions** feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.
5. Once done, click **Add**.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Freshchat%20integration.gif.gif)

---

### Obtaining the **Freshchat** Token

To obtain the **Freshchat** token,

1. Log in to your **Freshchat** dashboard.
2. Navigate to **Settings**>**Admin settings**.
3. Select the **Configuration and Workflows** section and scroll down to **Workflows**.
4. Select **Web Chat Settings**>**Integration Settings.**
5. Under the **Web messenger** section, find and copy the token. This token will be required to integrate **Freshchat** with other platforms.

![2_ScreenGIF-Getting_token_from_freshdesk_for_Document360](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/2_ScreenGIF-Getting_token_from_freshdesk_for_Document360.gif)

After completing the **Freshchat** integration with your **Document360** knowledge base, open your **Freshdesk** account interface to view and reply to your users.