---
title: "How to Integrate Freshmarketer with Document360?"
slug: "freshmarketer"
description: "Freshmarketer Marketing automation solution is a cloud-based conversion optimization solution that offers analytics and testing features."
tags: ["Freshmarketer", "Integrations"]
updated: 2025-12-18T20:10:07Z
published: 2026-01-31T17:30:02Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshmarketer

**Freshmarketer** marketing automation is a cloud-based conversion optimization solution offering analytics and testing features.

The testing feature in **Freshmarketer** is A/B testing, and its analytics features are heatmaps and funnel analysis.

The Heat map tool summarizes visitor clicks and mouse movements in real time. The funnel analysis tool helps identify the visitor drop-off on a multi-page website.

Now, you can enjoy the benefits of these features in Document360 by integrating the Document360 knowledge base with **Freshmarketer**.

---

## How will you integrate **Freshmarketer** and Document360?

1. Navigate to ****Connections**** (**) > **Integrations** in the left navigation bar****in the Knowledge base portal.

![Integration options for analytics tools displayed in a user interface.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Accessing%20Integrations.png)
2. Select **Freshmarketer** from the list of integrations and click **Add**.

![Integration options for marketing automation and other tools in Document360 interface.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Freshmarketer%20integration%20in%20marketing%20automation.png)

The **Add new integration** panel will appear.
3. Add a **Description** and enter the **Freshmarketer** **Tag Src**.

> [!NOTE]
> ** NOTE
> 
> **What is****Freshmarketer** **Tag Src?** The **Freshmarketer** **Script Tag Src** is a combination of the **Freshmarketer** **URL** and a **Freshsales Analytics authentication token**, which you can obtain from the **Freshmarketer** application.

1. If required, you can use the **Code inclusion/exclusion conditions** feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.
2. Once done, click **Add**.

![Instructions for adding Freshmarketer integration with description and script tag source.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Freshmarketer%20integration%20with%20ID.png)

---

### How do I get the **Freshmarketer** Script Tag Src?

1. Open your **Freshmarketer** **Dashboard**, and click on **Admin settings**.
2. Select the **Tracking and Integrations** section and navigate down to the **CRM Code Library** under Website and Event Tracking.
3. Click **Get started** button next to the **Java** section.
4. You can get the **Script Tag Src** as a URL.

![2_ScreenGIF-Getting_Integrating_ID_from_Freshmarketer](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/2_ScreenGIF-Getting_Integrating_ID_from_Freshmarketer.gif)

After completing the **Freshmarketer** integration with your Document360 knowledge base, you can view and manage your contact list, deliver marketing campaigns, and set up automated emails from the **Freshmarketer** dashboard.

> [!NOTE]
> ** NOTE
> 
> Why should I integrate **Freshmarketer**?
> 
> You can choose to integrate **Freshmarketer** to upgrade your marketing modules to the next level with list management, marketing campaigns, and automated email marketing.