---
title: "How to integrate Fullstory with Document360?"
slug: "fullstory"
description: "FullStory is a User-experience Intelligence tool for analyzing user data and will be extremely useful for a product and marketing team to extract data on user behavior. You can integrate FullStory If you want your site Analytics with Segment-based data and online recording sessions."
tags: ["Fullstory", "Integrations"]
updated: 2025-12-17T09:20:05Z
published: 2026-01-31T09:30:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FullStory

**FullStory** is a user-experience Intelligence tool for analyzing user data and will be extremely useful for a product and marketing team to understand user behavior. You can monitor clicks and page transitions easily using **FullStory**.

**FullStory** has special analytics features like real-time user analytics that include retention and funnels. Magic-moments is a unique feature in **FullStory**, which is used to showcase readymade recording sessions of users.

---

## Integrating Document360 and **FullStory**

1. Navigate to ****Connections**** (**) > **Integrations** in the left navigation bar****in the Knowledge base portal.
2. Select **FullStory** from the list of integrations and click **Add**.
3. The **Add new integration** panel will appear.
4. You can either configure with Basic configuration or Custom configuration.

**Basic configuration**: Configure a standard integration of **FullStory** with your Knowledge base.

You need to provide the following details: a. Description: Enter the desired description. b. **FullStory** ID: Type your **FullStory** ID.

**Custom configuration**: Configure an advanced integration of **FullStory** with your Knowledge base by adding custom events in snippet code.

To configure with Custom configuration: a. Type a Description. b. Type the desired snippet code.

1. If required, you can use the **Code inclusion/exclusion conditions** feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.
2. Once done, click **Add**.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/FullStory%20integration.gif.gif)

---

## Obtaining the **FullStory** ID

#### For an existing user of **FullStory**

From the **FullStory** dashboard, navigate to the left corner, click on your work name dropdown, and select **Settings** in it.

On the Settings panel, navigate to **FullStory****Setup** section and Under **Install your****FullStory****snippet** you can find the **FullStory** ID:

```plaintext
panel['_fs_org']
```

#### For a new user of **FullStory**

![2_Screenshot-API_Key_FullStory](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/2_Screenshot-API_Key_FullStory.png)

After completing the **FullStory** integration in the Document360 knowledge base, you can open the **FullStory** account segment to view the segment-based analytics. Also, track and view all your knowledge base site analytics and user behaviour for your **FullStory** dashboard.

---

### FAQs

#### **Why should I integrate****FullStory** **?**

You can integrate **FullStory** to view the site's analytics with segment-based data and online recording sessions.

#### **What is a****FullStory****ID?**

The **FullStory** ID is a unique code snippet obtained from the **FullStory** application. This ID is necessary for integrating **FullStory** and Document360 in the Knowledge base portal.