---
title: "Integrating Document360 with Google Drive using Zapier"
slug: "google-drive-document360"
description: "Many organisation's files are either stored on a centralized or decentralized file management system. Most of the time it is either one of the big players like Google, Microsoft, or an in-house fIle management system."
tags: ["Extensions", "Google Drive", "Premium", "Zapier"]
updated: 2026-07-20T06:33:37Z
published: 2026-07-20T06:33:37Z
canonical: "docs.document360.com/google-drive-document360"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrating Document360 with Google Drive using Zapier

If your team uses Google Drive as a central file repository, keeping it in sync with your Document360 knowledge base manually is time-consuming. By connecting Document360 and Google Drive through Zapier, you can automate file management: whenever an event occurs in Document360 - such as an article being published or updated - Zapier automatically performs an action in Google Drive, such as uploading a file to a designated folder.

---

## When to use this integration

- Your team stores documentation files in Google Drive and wants Document360 article events to automatically create or update corresponding files in Drive without manual exports.
- You want to maintain a Google Drive archive of your published knowledge base articles for backup, sharing, or offline access.
- Writers or stakeholders who don't have Document360 portal access need to receive article content through Google Drive automatically when articles are published.

---

## Before you begin

- You must be logged into your [Zapier account](https://zapier.com/app/dashboard).
- You must have a Google account with access to the Google Drive folder you want to write files into.
- You must have your Document360 API token ready. To generate one, navigate to **Connections**  > **Extensions** , locate the **Zapier** tile, and click **Connect** to copy the token.

---

## Set up the Zap

### Step 1 — Create a new Zap

1. Log in to your [Zapier account](https://zapier.com/app/dashboard).
2. From the left navigation menu, click **Create** then select **Zaps**.
3. A new Zap is created with a **Trigger** and **Action** flow.

![Screen recording showing a new Zap being created in the Zapier dashboard with Trigger and Action flow](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/1_Screenvideo-Creating_a_workspace_in_zapier_dashboard%282%29.gif)

### Step 2 — Connect Document360 as the trigger

![Zapier Zap editor showing Document360 as the trigger and Google Drive as the action](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/2_Screenshot-Connection_Google_Drive_and_Document360_in_Zapier.png)

1. In the **Trigger** field, choose **Document360**.
2. On the Setup panel, select the desired event in the **Event** field.
3. Click the **Account** field — a Sign-in panel appears.
4. Enter your sign-in credentials and click **Allow**.

To generate the API token from Document360:

1. Navigate to **Connections**  > **Extensions**  in the left navigation bar of the Knowledge base portal.
2. On the **Zapier** extension tile, click **Connect**.

![Document360 extensions page showing the Zapier tile with the Connect option](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Zapier%20integration.png)

1. Click the **Copy**  icon to copy the token.

![Zapier token details popup in Document360 showing the generated API token and copy option](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Zapier%20token%20ID.png)

1. Head back to the Zapier panel and paste the API token into the field.
2. Click **Yes, Continue to Document360**.

![Zapier sign-in panel showing the Document360 API token field](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/4_Screenshot_Zapier_API_Token_Pasting.png)

1. You can find the connected Document360 project on the **Connect Document360 account** page. To use a different account later, click **Change**.
2. Click **Continue**.

### Step 3 — Connect Google Drive as the action

1. In the **Action** field, choose **Google Drive**.
2. On the Setup panel, select the desired action from the available options in the **Event** field.
3. Click the **Account** field — a Sign-in panel appears.
4. Enter your Google account credentials and click **Allow**.
5. Click **Continue**.

![Screen recording showing Google Drive being connected as the action in Zapier with drive and folder configuration](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/1_ScreenGif-Zapier_Google_Drive.gif)

1. In the **Configure** panel, update the following fields:

| Field | Description |
| --- | --- |
| **Drive** | The default is **My Google Drive**. Choose a shared drive from the list if needed. |
| **Folder** | Select the folder where the file should be placed. |
| **File** | Select the desired file from the dropdown. This is a mandatory field. |
| **Convert to Document** | Choose **True** to convert the file into an editable Google Doc. Choose **False** to keep the original format. |
| **File Name** | Enter a name for the file. |
| **File Extension** | Enter the file extension (e.g. `.txt`, `.html`). |

 NOTE

The fields available in the Configure panel differ based on the Action event you select. The fields listed above apply to upload actions.

1. Click **Continue**.

### Step 4 — Test and publish the Zap

1. In the **Test** section, click **Test step**.

![Screen recording showing the Zapier test step running and confirming the file was sent to Google Drive](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/2_ScreenGif-Zapier_Google_Drive.gif)

1. If successful, you will get the message *Test item sent! Check your Google Drive account to view it.*
2. Click **Publish**. A **Zap published** popup confirms the Zap is on.

![Zapier success screen confirming the Document360 to Google Drive Zap is now published and active](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1732093770417.png)

1. Click **Manage your Zap** to go to the Zap overview page.

---

## Zap overview

Once active, you can view and manage the Zap from the Zapier dashboard. The overview page shows the trigger, action, and run history for the Zap.

![Zapier Zap overview page showing the Document360 to Google Drive automation with run history](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/2_Screenshot-Google_drive.png)

---

## Delete a Zap

1. Navigate to the Zapier dashboard. A list of all existing Zaps is displayed on the overview page.
2. Click the arrow (**>**) icon to the right of the Zap you want to remove and click **Turn off and delete Zap**. The Zap is permanently deleted.

---

## Best practices

- Choose a **dedicated folder** in Google Drive for files created by this Zap, separate from files your team manages manually. Mixing automated and manual files in the same folder makes it hard to track what came from where.
- Use a consistent **file naming convention** in the File Name field — for example, including the article title and date — so files in Drive are easy to identify and search without opening them.
- Set **Convert to Document** to **True** if you want to be able to edit the content in Google Drive after it arrives. Set it to **False** if you only need a read-only archive copy.