---
title: "How to Integrate Gorgias with Document360?"
slug: "gorgias"
description: "Gorgias is a multi-channel helpdesk interface that collects business apps and communication channels to provide support agents with a unified view of their customers."
tags: ["Gorgias", "Integrations"]
updated: 2025-12-18T18:39:28Z
published: 2026-01-31T09:30:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Gorgias

**Gorgias** is a multi-channel helpdesk solution that connects business applications and communication channels, giving support agents a unified view of their customers. It streamlines customer support by centralizing interactions from various platforms into a single interface.

With **Document360**, you can seamlessly integrate **Gorgias** into your knowledge base, enhancing your ability to manage customer queries efficiently.

---

## Integrating **Document360** and **Gorgias**

To integrate **Gorgias** and **Document360**,

1. Navigate to ****Connections**** (**) > **Integrations** in the left navigation bar****in the Knowledge base portal.

![Integration options for analytics tools displayed in a user interface.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Accessing%20Integrations.png)
2. Select **Gorgias** from the list of integrations and click **Add**. The ****Add new integration**** panel appears.

![Overview of chat integrations available in the Document360 platform for knowledge bases.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Gorgias%20integration%20in%20chat%20column.png)
3. Add a **Description** and enter the **Gorgias****ID**.

> [!NOTE]
> ** NOTE
> 
> The **Gorgias** ID is a unique code snippet obtained from the **Gorgias** application. This ID is necessary for integrating **Gorgias** and **Document360** in the Knowledge Base portal.

1. If required, you can use the **Code inclusion/exclusion conditions** feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.
2. Once done, click **Add**.

![Integration setup for Gorgias with description and App ID fields visible.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Gorgias%20integration%20with%20ID.png)

---

## Obtaining the **Gorgias** App ID

#### For an existing customer in **Gorgias**

1. Log in to your **Gorgias** account and navigate to **More Options** from the **Ticket** dropdown.
2. Select **Settings > Channels > Chat.**
3. Click **Add Chat** and choose the **Any Other Website** option under the integration setup.
4. Click **Create & Customize**.
5. Follow the prompts to customize your chat configuration.
6. Choose the specific **Launcher** for your chat and click **Next.**
7. Once the setup is complete, click **Install Manually** to proceed with the integration.

![2_ScreenGIF-Getting_Gorgias_ID](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/2_ScreenGIF-Getting_Gorgias_ID.gif)

#### For a new customer in **Gorgias**

1. During the initial setup of your LiveChat account, copy the **Gorgias****ID** provided during the installation process.
2. Follow the steps to integrate **Gorgias** with your **Document360** **Knowledge base portal**.

Once the integration is complete, log in to your **Gorgias** account to view and respond to user chats seamlessly.

> [!NOTE]
> ** NOTE
> 
> You can integrate **Gorgias** if you need a space where your team members work together to manage, organize, respond to, and report on customer requests (or tickets).