--- title: "Secondary navigation" slug: "header-secondary-navigation" description: "Customize the menu bar that appears below the header on your Knowledge base. Document360's Header secondary navigation is the bar below the logo, and the primary navigation is at the top." tags: ["Customize site", "Navigation"] updated: 2026-07-20T09:31:35Z published: 2026-07-20T09:31:35Z canonical: "docs.document360.com/header-secondary-navigation" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # Secondary navigation The secondary navigation is a menu bar that appears below the logo in the header of your knowledge base site. While the primary navigation holds your most important top-level links, the secondary navigation gives you a separate, flexible space for additional destinations - including dropdown menus with sub-items. Think of it as an overflow area that keeps your primary navigation clean while still making more destinations accessible from every page. --- ## When to use the secondary navigation - **Group related links under a dropdown** - use the Multiple level type to create a single header item with sub-menu links underneath, such as a "Resources" dropdown with links to release notes, API docs, and a changelog. - **Add quick-access links for frequently visited sections** - if readers regularly navigate to specific pages such as Pricing, Support, or Getting Started, placing these in the secondary navigation keeps them accessible without consuming primary navigation slots. - **Surface a ticket deflector** - add a support form link directly in the header so readers can raise a ticket without leaving the knowledge base. - **Link to a custom page** - surface a Terms & Conditions, Privacy Policy, or Contact page directly from the header. NOTE The header, primary navigation, secondary navigation, and footer displayed on the home page are configured under **Settings** () > **Knowledge base site** > **Customize site** > **Site header & footer**. --- ## Configure the secondary navigation 1. Navigate to **Settings** () > **Knowledge base site** in the left navigation bar of the Knowledge base portal. 2. In the left navigation pane, navigate to **Site customization**. 3. Click the **Customize site** button. ![Site customization page showing the Customize site button](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Customize-site.png) 1. From the left dropdown, select **Site header & footer**. 2. Expand **Header**, then select **Secondary navigation**. ![Header section expanded showing Secondary navigation option in the Customize site builder](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1771847239555.png) 1. Click **Add new item**. The **Add new item** panel appears. 2. In the **Select type** dropdown, choose the navigation type. ![Select type dropdown showing Single level, Multiple level, Ticket deflector, and Custom page options](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Customize-site-Sec-nav-select-type.png) --- ## Navigation types ### Single level Single level is selected by default. It adds a single menu item with no sub-items. 1. In the **Title** field, enter the text to display on the menu bar. 2. In the **Link** field, add a hyperlink, email address, or telephone number. 3. Select the **Open link in new tab** checkbox if needed. 4. Click **Add**. ![Single level navigation panel showing Title and Link fields](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Customize-site-sec-nav-single-level.png) ### Multiple level Multiple level creates a dropdown menu with sub-items under a single parent item. 1. In the **Title** field, enter the main menu title. 2. Click **Add sub menu** to add sub-items. 3. For each sub-item: - Enter the **Title**. - Add a hyperlink, email address, or telephone number in the **Link** field. - Select **Open link in new tab** if needed. - Click **Add**. - Click the **Delete** () icon to remove a sub-item. 4. Once done, click **Add**. ![Multiple level navigation panel showing parent title and sub-menu items with title and link fields](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Customize-site-sec-nav-multilevel.png) ### Ticket deflector 1. In the **Title** field, enter the text to display on the menu bar. 2. In the **Select ticket deflector** dropdown, choose the desired ticket deflector. 3. Select **Open link in new tab** if needed. 4. Click **Add**. ![Ticket deflector navigation panel showing Title and Select ticket deflector fields](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Customize-site-sec-nav-ticket-deflector.png) ### Custom page 1. In the **Title** field, enter the text to display on the menu bar. 2. In the **Select custom page** dropdown, choose the desired [custom page](https://docs.document360.com/docs/en/custom-pages). 3. Select **Open link in new tab** if needed. 4. Click **Add page**. ![Custom page navigation panel showing Title and Select custom page fields](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Customize-site-sec-nav-custom-page.png) --- ## Managing secondary navigation items Hover over any navigation item in the left panel to access the following options: - **Edit** () - modify the item. - **Delete** () - remove the item. - **Reorder** () - drag to rearrange items. Select the **Show in home page** checkbox to display the secondary navigation bar on the knowledge base home page. ![Secondary navigation left panel showing Edit, Delete, and Reorder options for navigation items](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Customize-site-sec-nav-manage.png) --- ## Show or hide the secondary navigation header 1. Navigate to **Settings** () > **Knowledge base site** > **Site customization** and click **Customize site**. 2. From the left dropdown, select **Site header & footer**. 3. Expand **Header**, then hover over **Secondary navigation**. 4. Click the **Show/hide** () icon to display or hide the secondary navigation header on the site. NOTE The show/hide icon applies only to navigation items added in the secondary header. It does not affect the workspace menu or search bar visibility. If the secondary header contains neither the workspace menu nor the search bar and has no navigation items, it will automatically collapse. ![Secondary navigation panel showing the show/hide eye icon to toggle visibility of the secondary header](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Customize-site-sec-nav-hide.png) --- ## Save and publish - Use the **Preview** toggle on the right to review your changes. - Click **Save** to save your changes. - Click **Publish** to make changes live. --- ## Knowledge base site view Here is how the secondary navigation appears on the knowledge base site, with single-level navigation (Glossary), multiple level navigation (Release notes), and a ticket deflector. ![Knowledge base site showing the secondary navigation bar with Glossary, Release notes dropdown, and ticket deflector items](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/6_Screenshot-Knowledge_base_site_view.png) --- ## Best practices - **Use Single level for standalone links** - if a destination doesn't need sub-items, Single level keeps the header clean and simple. - **Limit Multiple level dropdowns to one level deep** - deep nested menus are harder to navigate on mobile and small screens. - **Use Show in home page selectively** - not all secondary navigation items need to appear on the home page. Enable this only for items that are relevant to first-time visitors. - **Keep item labels short** - secondary navigation labels appear in a bar below the primary nav. Long labels break the layout on smaller viewports. --- ## FAQ **Will hiding secondary navigation items affect the visibility of the workspace menu or search bar?** No. Hiding secondary navigation items does not affect the workspace menu or search bar. If the **Display workspace as a menu** option is enabled and the search bar is placed in the secondary header, both elements remain visible even when the secondary navigation header is hidden. However, if the secondary header contains neither the workspace menu nor the search bar and has no navigation items, it will automatically collapse and not be displayed. **Why does a search icon appear in the secondary navigation when the search bar is set to the Left panel?** When the search bar is configured to appear in the Left panel, it may scroll out of view when the category tree is collapsed. In such cases, a search icon appears in the secondary navigation to ensure search remains accessible while browsing the knowledge base. ## Related - [Primary navigation](/header-primary-navigation.md) - [Adding a new ticket deflector](/adding-a-new-ticket-deflector.md)