---
title: "Configuring secondary navigation"
slug: "header-secondary-navigation"
description: "Customize the menu bar that appears below the header on your Knowledge base. Document360's Header secondary navigation is the bar below the logo, and the primary navigation is at the top."
tags: ["Navigation"]
updated: 2026-02-26T11:09:33Z
published: 2026-02-26T11:09:33Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configuring secondary navigation

The **Header - Secondary navigation** in **Document360** is a versatile feature that enables you to enhance user navigation by adding menus below the logo. This customization allows seamless access to essential pages, offering readers a smooth browsing experience.

Consider a growing Knowledge base where users frequently visit specific sections such as **Pricing**, **Documentation**, or **Support**. Using the Header Secondary navigation, you can create quick-access menus for these pages, making it easier for visitors to locate important information without exploring multiple sections. This ensures an organized and efficient navigation system, especially beneficial for sites with extensive content.

---

## Accessing the Header - Secondary navigation

To access the Header - Secondary navigation, follow the steps below:

1. Navigate to **Settings** (**) in the left navigation bar****in the Knowledge base portal.
2. In the left navigation pane, navigate to **Knowledge base site** > **Site customization**.
3. Click **Customize site** to access the design configurations.

![Site customization options for branding, including theme selection and logo upload.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Customize-site.png)
4. From the left dropdown, select **Site header & footer**.
5. Expand **Header**,****then select **Secondary navigation**.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1771847239555.png)
6. Click **Add new item** to create a navigation menu.

The **Add new item** panel will appear.
7. In the **Select type** dropdown, choose from the following navigation types:

![Interface for adding a new item with navigation options and selection types displayed.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Customize-site-Sec-nav-select-type.png)
  1. **Single level**
  2. **Multiple level**
  3. **Ticket deflector**
  4. **Custom page**

### **Single level** navigation

> [!NOTE]
> ** NOTE
> 
> The **Single level** option is selected by default. As the name suggests, it adds a single menu without any sub-menu items.

1. In the **Title** field, enter the text to display on the menu bar.
2. In the **Link** field, add a hyperlink, email ID, or telephone number.
3. Select the **Open link in new tab** checkbox to open the link in a new tab.
4. Once done, click **Add**.

![Dialog box for adding a new item with fields for title and link.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Customize-site-sec-nav-single-level.png)

### **Multiple level** navigation

> [!NOTE]
> ** NOTE
> 
> The **Multiple level** menu allows you to create a dropdown menu with multiple sub-menus under a single item.

1. In the **Title** field, enter the main menu title.
2. Click **Add sub menu******to add the sub menu items.
3. For each sub menu:
  1. In the **Title** field, enter the text to display on the menu bar.
  2. In the **Link** field, add a hyperlink, email ID, or telephone number.
  3. Select the **Open link in new tab** checkbox to open the link in a new tab.
  4. Click **Add**.
  5. Click the **Delete**(**) icon to delete any submenu.
4. Once done, click **Add**.

![Interface for adding new items with options for titles and links in a project.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Customize-site-sec-nav-multilevel.png)

### **Ticket deflector** navigation

1. In the **Title** field, enter the text to display on the menu bar.
2. In the **Select ticket deflector******dropdown, choose the desired [ticket deflector](/help/docs/adding-a-new-ticket-deflector).
3. Select the **Open link in new tab** checkbox to open the link in a new tab.
4. Once done, click **Add**.

![Interface for adding a new item in secondary navigation with ticket deflector options.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Customize-site-sec-nav-ticket-deflector.png)

### Custom page****navigation

1. In the **Title** field, enter the text to display on the menu bar.
2. In the **Select custom page******dropdown, choose the desired [custom page](/help/docs/custom-pages#creating-a-custom-page).
3. Select the **Open link in new tab** checkbox to open the link in a new tab.
4. Once done, click **Add page**.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Customize-site-sec-nav-custom-page.png)

#### Managing secondary navigation items

1. Hover over the desired navigation item:

a. Click the **Edit******(**) to modify the item.

b. Click the **Delete******(**) to remove the item.

c. Use the **Reorder** (**) icon to rearrange elements.
2. Select the **Show in home page** checkbox to display the secondary navigation bar on the Knowledge base site’s home page.
3. Click **Preview** to see how your changes will appear on the knowledge base site.
4. Click **Save******to save your changes without applying them immediately.
5. Click **Publish******to make your recent changes visible to readers.
6. Click the **More** (**) icon and select **Reset to published version** to discard all saved and unsaved customizations and revert to the last published version.

> [!NOTE]
> ** NOTE
> 
> The **Reset to published version** feature is available only for new Knowledge base site 2.0 projects created after March 29, 2025.

![Secondary navigation menu with options for custom page and release notes highlighted.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Customize-site-sec-nav-manage.png)

#### Showing or hiding the secondary navigation header

To show or hide the secondary navigation header in the Knowledge base site,

1. Navigate to **Settings** (**) in the left navigation bar****in the Knowledge base portal.
2. In the left navigation pane, navigate to **Knowledge base site** > **Site customization**.
3. Click **Customize site** to access the design configurations.
4. From the left dropdown, select **Site header & footer**.
5. Expand **Header**,****then hover over **Secondary navigation**.
6. Click the**show/hide** (**) icon to display or hide the secondary navigation header in the site.

> [!NOTE]
> ** NOTE
> 
> The show/hide icon functionality applies only to navigation items added in the secondary header. It will not affect the workspace menu or the search bar visibility.

![The interface shows secondary navigation options and a search bar for customization.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Customize-site-sec-nav-hide.png)

---

### Knowledge base site view

Here's how the secondary navigation appears on the Knowledge base site, showcasing the implementation of single-level navigation (e.g., **Glossary**), multiple level navigation (e.g., **Release notes**), and ticket deflector types.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/6_Screenshot-Knowledge_base_site_view.png)

---

### FAQ

#### Will hiding secondary navigation items affect the visibility of the workspace menu or search bar?

No, hiding secondary navigation items will not impact the visibility of the workspace menu or the search bar. If the **Display workspace as a menu** option is enabled and the search bar is placed in the secondary header, both elements will remain visible on the site, even if the secondary navigation header is hidden. However, if the secondary header does not contain either the workspace menu or the search bar, and there are no items in the secondary navigation bar, the secondary header will automatically collapse and will not be displayed.

#### Why does a search icon appear in the secondary navigation when the search bar is set to the Left panel?

When the search bar is configured to appear in the Left panel, it may scroll out of view when the category tree is collapsed. In such cases, a search icon appears in the secondary navigation to ensure that search remains accessible while browsing the knowledge base.

## Related

- [Configuring primary navigation](/header-primary-navigation.md)
- [Adding a new ticket deflector](/adding-a-new-ticket-deflector.md)