---
title: "How to integrate Document360 with Heap"
slug: "heap"
description: "Heap is a powerful tool for analyzing user data and will be extremely useful for a product and marketing team to extract data on user behaviour. Good businesses use analytics to have a competitive edge. "
tags: ["Heap", "Integrations"]
updated: 2025-12-17T10:28:23Z
published: 2026-01-31T18:00:00Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Heap

**Heap******is a **product analytics** tool for analyzing user behavioral data and is convenient for a product and marketing team. It helps with extracting user data and reports in a product that helps to tweak the product.

Some key features of the **Heap** include

**Event feed**: Client-side events will appear in your app's Event Feed as they happen.

**Analysis**: With tools like Graph analysis, Funnel analysis, Users analysis, Retention analysis, Influential analysis, Path analysis, and more, your customer communications will become significantly more effective.

---

## Integrating Document360 and **Heap**

1. Navigate to ****Connections**** (**) > **Integrations** in the left navigation bar****in the Knowledge base portal.
2. Select **Heap** from the list of integrations and click **Add**.
3. The **Add new integration** panel will appear.
4. You can either configure with Basic configuration or Custom configuration.

**Basic configuration**: Configure a standard integration of **Heap** with your Knowledge base.

You need to provide the following details: a. Description: Enter the desired description. b. **Heap** App ID: Type your **Heap** App ID.

> [!NOTE]
> ** NOTE
> 
> The **Heap** ID is a unique code snippet obtained from the **Heap** application. This ID is necessary for integrating **Heap** and Document360 in the Knowledge Base portal.

**Custom configuration**: Configure an advanced integration of **Heap** with your Knowledge base by adding custom events in snippet code.

To configure with Custom configuration: a. Type a Description. b. Type the desired snippet code.

1. If required, you can use the **Code inclusion/exclusion conditions** feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.
2. Once done, click **Add**.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Heap%20integration.gif.gif)

---

## Obtaining **Heap** App ID

#### For an existing customer in **Heap**

you can follow the below steps to get the **Heap****App ID**:

1. Navigate to the **Heap** App dashboard.
2. In the left navigation panel, scroll down and click on **Account**>**Install**.
3. The **Install****Heap****on your Development environment** panel appears.
4. Select the platform as **Web**.
5. Scroll down to the **Web Installation**, copy the **Heap** ID from the snippet code provided.

![2_ScreenGIF-Existing_customer_in_Heap](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/2_ScreenGIF-Existing_customer_in_Heap.gif)

#### For a new customer in **Heap**

1. You will be getting the **Heap** App ID during the **Heap** account installation process.
2. After completing the **Heap** integration setup in your Document360 knowledge base portal, open your **Heap** account interface to view and reply to the chats from your users.

![3_Screenshot-new_customer_in_heap](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/3_Screenshot-new_customer_in_heap.png)

Now you can track and view all your Knowledge base site analytics and user behaviour from **Heap** dashboard.

> [!NOTE]
> ** NOTE
> 
> **Heap** integration helps you with **Heap**’s advanced analytics report, you can analyse user behavioural data and tweak your product features.