---
title: "How to integrate Hotjar with Document360"
slug: "hotjar"
description: "Hotjar is a behaviour analytics tool that helps you get product insights with user-behaviour analytics attributes.You can integrate Hotjar if you want an Analytical tool to give you behaviour analytics and feedback data on your customers through tools like Heatmaps, Session Recordings, Surveys, and an Incoming Feedback widget."
tags: ["Integrations", "Hotjar"]
updated: 2026-01-31T09:30:11Z
published: 2026-01-31T09:30:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Hotjar

**Hotjar** is a behavior analytics tool that provides product insights through user behavior analytics attributes. **Hotjar** offers tools such as heatmaps, session recordings, and surveys that help you empathize with and understand your users.

---

## Integrating Document360 and **Hotjar**

To integrate Document360 and Hotjar, follow the steps below:

1. Navigate to ****Connections**** (**) > **Integrations** in the left navigation bar****in the Knowledge base portal.
2. Select **Hotjar** from the list of integrations and click **Add**.
3. The **Add new integration** panel will appear.
4. You can either configure with a Basic configuration or a Custom configuration.

**Basic configuration**: Configure a standard integration of **Hotjar** with your Knowledge base. You need to provide the following details:

> [!NOTE]
> ** NOTE
> 
> The **Hotjar** ID is a unique code snippet obtained from the **Hotjar** application. This ID is necessary for integrating **Hotjar** and Document360 in the Knowledge Base portal.

**Custom configuration**: Configure an advanced integration of **Hotjar** with your Knowledge base by adding custom events in snippet code. To configure with Custom configuration:
  1. Description: Enter the desired description.
  2. **Hotjar** ID: Type your **Hotjar** ID.
  1. Type a Description.
  2. Type the desired snippet code.
5. If required, you can use the **Code inclusion/exclusion conditions** feature to insert the code based on certain conditions, such as the IP address, Workspace, and Language.
6. Once done, click **Add**.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Hotjat%20integration.gif.gif)

---

## Obtaining the **Hotjar** ID

To obtain the Hotjar ID, from the **Hotjar** overview page:

1. Click **Get set up**in the left navigation pane.
2. In the **Get started with the tag installation** section, you can copy the Hotjar **Site ID.**

![Instructions for obtaining the Hotjar site ID on a website for user behavior analysis.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Screenshot-obtaining_HotjarID.png)

After completing the **Hotjar** integration in the Document360 knowledge base, you can open **Hotjar** account interface to view knowledge base site analytics and performance through features like tracking, highlights, recordings, heatmaps, and surveys.

> [!NOTE]
> ** NOTE
> 
> Why should I integrate **Hotjar**?
> 
> You can integrate **Hotjar**, an analytical tool, to give behaviour analytics and feedback data on your customers through tools like heatmaps, session recordings, surveys, and an incoming feedback assistant.