---
title: "Import users"
slug: "import-users"
description: "Easily import multiple users to your project by uploading a CSV file. Assign roles and access before confirming the import for efficient team management."
updated: 2026-05-18T09:30:52Z
published: 2026-05-18T09:30:52Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Import users

You can use the Import users feature to add more than five team accounts to your project at once. Users are added by uploading a CSV file containing their email addresses and names, with roles and access assigned before the import is confirmed.

---

## Before you begin

Before importing users, ensure the following:

- You have a Project **Owner** or **Admin** role.
- You have the email addresses, first names, and last names of the users you want to add.

---

## Import users

You can use the **Import users** feature to add more than five accounts at once. To add new users to your project:

1. Navigate to **Settings** (**) > ****Users & permissions**** in the left navigation bar****in the Knowledge base portal.
2. In the left navigation pane, navigate to **Users & groups** > **Users**.
3. Click **Add******> **Import users**to open the **Import users** panel.
4. Select the **SSO user** checkbox to add the user as an **SSO user**.
5. If you selected the **SSO** **user**checkbox, select an SSO configuration from the **Select SSO**dropdown menu.
6. Download the CSV file template by clicking the **Download template** option.

![Import users from a CSV file with options for user types and upload instructions.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Import%20users%20as%20csv.jpg)
7. Open the downloaded CSV file in a local application such as MS Excel.
8. Enter the new account emails and first and last names.
9. Save the CSV file, then click **Click to upload** in the dialog. You can also drag and drop the file into the designated drop frame.

The data will be validated, and the **Valid emails** and **Invalid emails** will be listed in the **Validation summary** table.
10. Click the **Skip invitation mail** checkbox if you don't want your new users to receive an invitation mail.
11. Assign the Portal role, Content role, Content access, and Group for the imported Users using the respective dropdown.
12. Click the **Import** button.

> [!NOTE]
> **NOTE** To add fewer than six users at once, use the [Add user](/help/docs/add-new-user) option instead.