--- title: "Integrations" slug: "integrations" description: "Integrate over 25 third-party apps into your Document360 knowledge base effortlessly, enhancing analytics, chat, comments, and marketing automation." status: "new" updated: 2026-07-20T08:45:17Z published: 2026-07-20T08:45:22Z canonical: "docs.document360.com/integrations" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # Integrations Document360 makes it easy to connect third-party apps and services to your knowledge base, with over 25 integration options available. These integrations embed specialized tools directly into your knowledge base site, giving you analytics visibility, live chat, user commenting, and marketing automation without leaving Document360. Integrations are managed from **Connections** () > **Integrations** () in your Knowledge base portal. Once added, each integration runs on your knowledge base site automatically. --- ## Why use integrations Integrations extend what your knowledge base can do by connecting it to the tools your team already uses. You can use integrations to: - Track how readers interact with your content, including page views, session behavior, geolocation, and traffic sources. - Embed live chat on your knowledge base site so visitors can get help without leaving the page. - Let readers leave comments and start discussions directly on your articles. - Run A/B tests, conversion optimization, and funnel analysis on your knowledge base site. - Add custom scripts or widgets that are not available as native integrations using Custom HTML. --- ## Before you begin - You must have admin access to your Document360 knowledge base portal. - You need the **App ID** or **URL** for the integration you want to set up. This is available from the third-party app's settings or dashboard. The exact value required varies by integration. Click the **Learn more** link on any integration tile for specific instructions. --- ## Add an integration 1. In the Document360 portal, navigate to **Connections** () > **Integrations** () in the left navigation bar. If you have already set up integrations, the **Installed integrations** section lists them. You can activate or deactivate each one from here using the toggle. 2. Scroll down to browse all available integrations. 3. Find the app you want to integrate and click **Add**. 4. In the **Add new integration** panel, choose either **Basic configuration** or **Custom configuration**. 5. Enter the required information, such as the **Description** and **App ID**. 6. Optionally, expand **Code inclusion/exclusion conditions** to control when the integration script runs. You can apply conditions based on IP address, Workspace, or Language. For example, use this to exclude internal traffic from analytics or limit a chat widget to a specific workspace. See [Code inclusion and exclusion conditions](https://docs.document360.com/docs/advanced-insertion-rules-in-integration){target="_blank"} for full details. 7. Click **Add**. :::(Info) (

NOTE) The required information (ID or URL) varies depending on the integration. For detailed setup instructions for a specific app, click the **Learn more** link in the setup panel. :::
Integration options for analytics tools displayed in the Document360 Integrations page
Once added, the integration appears in the **Installed integrations** list and is active on your knowledge base site. --- ## Integration controls You can manage all your integrations from the **Integrations** overview page (**Connections** () > **Integrations** ()). The overview shows the following details for each integration: | Column | What it shows | |---|---| | **Status** | Whether the integration is active or inactive. Toggle it on or off without deleting it. Green indicates active, gray indicates inactive. | | **Type** | The name and icon of the integration. | | **Description** | The custom description entered when the integration was added. | | **Updated on** | The date the integration was last added or updated. | | **Users** | The team members who added or last updated the integration. | --- ## Manage integration You can update integration credentials at any time from the Integrations overview page. **To edit an integration:** 1. Hover over the integration and click the **Edit** () icon. 2. Update the **Status**, **Description**, or **App ID/URL** as needed. 3. Click **Update** to save the changes. **To delete an integration:** 1. Hover over the integration and click the **Delete** () icon. 2. Click **Delete** in the confirmation prompt. --- ## Integrations available For detailed setup instructions, select an integration from the list below. ### Custom
Custom HTML Learn more →
Embed any third-party widget, script, or tool that does not have a native Document360 integration by adding HTML code directly to your knowledge base site.
Code inclusion/exclusion conditions Learn more →
Control where and when integration scripts run using IP address, workspace, and language conditions.
### Analytics
Amplitude Learn more →
Track visitor behavior and run collaborative analytics to fine-tune your product.
FullStory Learn more →
Monitor clicks and page transitions with session recordings and segmented analytics.
GoSquared Learn more →
Analyze real-time traffic and track user behavior on your knowledge base site.
Google Tag Manager Learn more →
Manage and deploy measurement tags for conversion tracking and site analytics.
Heap Learn more →
Automatically capture every user interaction on your knowledge base site for deep behavioral analysis.
Hotjar Learn more →
Visualize user behavior with heatmaps, session recordings, surveys, and feedback widgets.
Mixpanel Learn more →
Track user events to understand which articles drive engagement and where readers drop off.
Segment Learn more →
Collect and route knowledge base user data to your analytics and marketing tools.
### Chat
Belco Learn more →
Embed a live chat widget so customers can reach your team directly from the knowledge base.
Chatra Learn more →
Add real-time chat to your knowledge base site so customers can contact your team instantly.
Crisp Learn more →
Connect a shared inbox and live chat to centralize customer conversations on your knowledge base.
Doorbell Learn more →
Collect in-app user feedback directly from your knowledge base site.
Freshchat Learn more →
Deploy an AI-powered chat widget on your knowledge base for real-time customer support.
Gorgias Learn more →
Connect a multi-channel helpdesk to give support agents a unified view of customer interactions.
Intercom Learn more →
Embed the Intercom messenger on your knowledge base site for live chat and self-serve support.
Kommunicate Learn more →
Add a real-time chat widget to connect customers with your support team from the knowledge base.
LiveChat Learn more →
Integrate an AI-powered live chat platform for real-time customer service on your knowledge base.
Olark Learn more →
Add customizable live chat with automation rules, visitor insights, and chat transcripts.
Sunshine Conversations Learn more →
Unify customer messaging across channels with Zendesk's Sunshine Conversations platform.
### Comments
Commento Learn more →
Enable reader commenting on your knowledge base articles with a lightweight, privacy-focused tool.
Disqus Learn more →
Add a full-featured discussion thread to your articles so readers can comment and engage.
### Marketing automation
Freshmarketer Learn more →
Run A/B tests, heatmaps, and funnel analysis on your knowledge base site.
VWO Learn more →
Optimize knowledge base performance with A/B testing, heatmaps, and conversion tracking.
ZOHO PageSense Learn more →
Personalize and optimize your knowledge base pages to improve conversion rates.
--- ## Best practices - **Add a clear description when setting up each integration.** If you manage multiple integrations of the same type (for example, two analytics tools), a descriptive label in the Description field makes it easy to identify each one at a glance. - **Use the toggle to deactivate integrations temporarily instead of deleting them.** If you need to pause an integration, turning it off preserves the configuration so you can re-enable it without re-entering the credentials. - **Use Code inclusion/exclusion conditions to control where scripts run.** Most integrations support filtering by IP address, Workspace, and Language. Use IP exclusion to prevent internal traffic from skewing analytics, and workspace/language filters to target specific audiences. - **Periodically review your active integrations.** Remove or deactivate integrations that are no longer in use to keep your knowledge base site performant and your Integrations overview clean. - **For analytics scripts, use Custom HTML only if no native integration exists.** Native integrations (such as Google Analytics, Mixpanel, and Hotjar) are simpler to configure and manage. Use Custom HTML for tools that do not have a dedicated integration in Document360. --- ## FAQ

What should I do if my integration is not working or the toggle is unresponsive?

First, check that the App ID and URL for the integration are correct. If the toggle is unresponsive, check that you have a stable internet connection. For app-specific errors, click the Learn more link in the setup panel for detailed instructions.

What is the best way to install an analytics script on my knowledge base site?

If a native integration exists for your analytics tool (such as Google Analytics, Mixpanel, or Hotjar), use that. For tools without a dedicated integration, use the Custom HTML option under Integrations to add the script directly. See the Custom HTML article for instructions.

Can I add different Custom HTML to each workspace in my project?

No. Custom HTML is applied at the project level and is reflected across all workspaces. It is not possible to add separate HTML or JavaScript for individual workspaces. If you need workspace-specific behavior (for example, different chatbot scripts per workspace), check with your tool provider to see if they support URL-based configuration.

Can I have more than one integration of the same type active at once?

Yes. You can add multiple integrations, including multiple analytics tools running simultaneously. Each appears as a separate entry in the Installed integrations list and can be toggled on or off independently.

What is the difference between Basic configuration and Custom configuration?

Basic configuration sets up the integration using a standard App ID or URL. Custom configuration lets you add a custom code snippet directly, which is useful when you need to include custom events or advanced tracking parameters beyond what the standard setup supports.