--- title: "Customizing IP restriction page" slug: "ip-restriction-page" description: "The IP restriction page appears when a reader tries to access the Knowledge base site URL from any restricted IP address." tags: ["Error pages", "Customize site"] updated: 2026-03-19T07:11:48Z published: 2026-03-19T07:11:48Z --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # Customizing IP restriction page The **IP restriction page** appears when a reader attempts to access the Knowledge base site URL from a restricted IP address. For example, if you've limited access to your knowledge base to a specific IP range, and a reader attempts to access the site from an IP address outside that range, they will see the **IP Restriction**page. You can customize this page and provide a clear message with instructions, such as: “Your IP address is not authorized. Please contact your admin for access.” This helps users understand why they’re being restricted and how to resolve the issue. > [!NOTE] > ** NOTE > > - IP restriction page is available only for the **Enterprise plan**projects. > - Once a custom IP restriction page is configured, you cannot revert to the default version. It is recommended to create a custom page to enhance the reader experience. --- ## Customizing the IP restriction page Follow these steps to customize the IP restriction page: 1. Navigate to **Settings** (**) > **Knowledge base site** in the left navigation bar****in the Knowledge base portal. 2. In the left navigation pane, navigate to **Site customization**. The **Customize site** page contains all the basic site design configurations. 3. Click **Customize site**. ![Site customization options for branding, including theme selection and logo upload.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Customize-site.png) 4. From the left dropdown menu, select **IP restriction**page. 5. Customize the page using one of two options: - **Basic style**: Modify the default image and text. - **Custom style**: Add your own HTML and CSS for advanced customization. Use the **Preview** toggle to switch between code view and rendered view. 6. Click **Save******to save your changes without applying them immediately. 7. Click **Preview** to see how your changes will appear on the knowledge base site. 8. Click **Publish******to make your recent changes visible to readers. 9. Click the **More** (**) icon and select **Reset to published version** to discard all saved and unsaved customizations and revert to the last published version. > [!NOTE] > ** NOTE > > The **Reset to published version** feature is available only for new Knowledge base site 2.0 projects created after March 29, 2025. ![Document360 customization interface showing IP restriction settings and error message.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Error-pages-IP-restriction.png) --- ### Basic style #### Adding an image Upload a related image to enhance the page. 1. Click **Image**. The **Image** panel will appear. 2. Click **Change** and choose between two options: a. **Default images**: Select from the default images and click **Save**. b. **Image**: Either provide a URL or upload an image from your drive. - To upload from URL: Enter the image URL in the URL field and click **Save**. - To upload from your drive: Click **Upload an image**, select the file, and click **Save**. 3. Set the image alignment (left, center, or right) as needed. ![Image selection interface showing alignment options and a highlighted image with a value.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/IP-restriction-add-image.png) #### Customizing the heading 1. Click **Heading**. The **Heading**panel will appear. 2. Enter the desired heading text. 3. Select a color from the text color palette. > The default heading will be "Sorry!". ![A message indicating access restriction due to IP address limitations on a webpage.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/IP-restriction-customize-heading.png) #### Customizing the paragraph 1. Click **Paragraph**. The **Paragraph** panel will appear. 2. Enter a description for the page. This will help readers understand the context. 3. Select a color from the text color palette. > The default paragraph will be “Your IP address {{template:IPAddress}} is restricted from accessing this article or page.” ![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/IP-restriction-customize-para.png) ### Custom style Customize the **IP restriction**page with HTML or CSS section. 1. Select **Custom style** and switch between the **HTML** and **CSS** sections. 2. Update the code as required in each section. 3. Turn on the **Preview** toggle to view the updated page. 4. Once done, click **Save** and **Publish**. 5. Click the **More** (**) icon and select **Reset to published version** to discard all saved and unsaved customizations and revert to the last published version. > [!NOTE] > ** NOTE > > The **Reset to published version** feature is available only for new Knowledge base site 2.0 projects created after March 29, 2025. ![Customizing site settings with IP restriction and code section options displayed.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/IP-restriction-custom-CSS.png) ## Related - [Error pages](/error-pages.md)