--- title: "IP restriction" slug: "ip-restriction" description: "Enhance your knowledge base security with Enterprise IP restriction, allowing or blocking access based on user-defined IP addresses for added protection." updated: 2026-08-25T07:17:10Z published: 2026-08-25T07:17:10Z canonical: "docs.document360.com/ip-restriction" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # IP restriction IP restriction adds an extra layer of security to your knowledge base by allowing or restricting access based on user-specified IP addresses. > [!NOTE] > **NOTE** > > > > > - This is a **project-level** setting. Once enabled, it applies across all workspaces and languages within that project. > - Document360 supports both **IPv4** and **IPv6 (Unicast)** addresses. --- ## Accessing the IP restriction page 1. Navigate to **Settings** () > **Knowledge base site** in the left navigation bar in the knowledge base portal. 2. In the left navigation pane, navigate to **IP restriction**. The IP restriction page displays the following fields: | Field | Description | | --- | --- | | **Status** | The active status of an IP restriction. Use the toggle to turn an already added restriction on or off. When active, the Allow label is green and the Block label is red. When inactive, both labels are grey. | | **Add my current IP address** | Click to automatically detect and add your current IP address | | **Friendly name** | Enter a name to identify the IP restriction (no character limit) | | **IP address** | Add a specific IP or a range (supports IPv4 and IPv6) | | **Allow/Block** | Choose whether to allow or block the entered IP address or range | | **Remove** () | Delete the restriction | | **Save** () | Save your IP restriction changes | ![IP restriction page showing the list of IP restrictions with Allow/Block status and action icons.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/IP%20restriction(1).png) --- ## Adding an IP restriction 1. Click **Add IP address**. 2. Enter a name in the **Friendly name** field (mandatory). 3. Enter a valid **IP address** or a range. Example of a range: `79.15.135.189 - 79.15.135.229` 4. Click the **Save** () icon. 5. To clear entered details, click the **Reset** () icon. 6. Click **Add my current IP address** to add your currently used IP. ![Add IP restriction panel showing Friendly name, IP address, Allow/Block selection, and Add my current IP option.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1725352385689.png) --- ## Supported IPv6 formats | Format | Status | | --- | --- | | `2001:0db8:85a3:0000:0000:8a2e:0370:7334` | ✅ Valid | | `2001:0db8:85a3::8a2e:0370:7334` | ❌ Invalid | | `2001:db8:85a3:0:0:8a2e:370:7334` | ✅ Valid | --- ## Allow or block an IP address For each IP restriction, you can choose one of two options: - **Allow**: Grants access to the knowledge base site from the specified IP address or range. - **Block**: Restricts access from the specified IP address or range. > [!NOTE] > **NOTE** If the same IP is entered for both Allow and Block, or added more than once, a warning will appear: "**A restriction with this IP address already exists.**" --- ## Effect on search engine crawling and indexing Enabling IP restriction affects more than just who can view your Knowledge Base site. The following behavior applies when IP restriction is active: #### Article and site content Readers or crawlers connecting from an IP address outside the allowed range cannot view the Knowledge Base site or its articles. They will see the IP restriction message instead. #### Direct file and Drive links Direct URLs to files uploaded in Drive are not restricted by this setting, since file access is controlled separately from site access. If your project is otherwise public, direct file links remain reachable even while IP restriction is enabled on the site. #### Search engine crawling and indexing If IP restriction is enabled for the project, the Knowledge Base site cannot be crawled or indexed by any search engine. This applies uniformly, regardless of your robots.txt configuration. #### Sitemap Your generated sitemap will still list article URLs, but search engines will not be able to access those URLs due to the IP restriction, so the listed pages will not be indexed. If you need to temporarily make your Knowledge Base public for testing while limiting exposure, be aware that only the site access itself is affected by IP restriction; plan separately for any direct file links you do not want exposed. --- ## Allow my IP address You can add your current device's IP address to the allowed list using two methods. #### From the IP restriction overview page On the IP restriction page (**Settings** > **IP restriction**), click **Allow my IP** in the top-right corner next to the **New IP restriction** button. The restriction is immediately added to the list. #### From the Add IP restriction panel Click **New IP restriction** to open the panel. Click **Add my current IP address** above the IP address field to populate it with your current IP. Click **Add** to save. --- ## Editing an IP restriction To edit an IP restriction, click the **Edit** icon next to the IP restriction in the list. The following fields are editable: - **Friendly name** - **IP address** - **Allow/Block IP** Once the edit is complete, click the **✔** icon to save the changes. > [!WARNING] > **WARNING** Be very careful when performing the edit action. Once changed and saved, the IP restriction record will overwrite the existing data. > [!NOTE] > **NOTE** The **Edit** button is disabled if the restriction's status toggle is turned off. You can only edit active restrictions. The **Delete** button works for both active and inactive restrictions. --- ## Deleting an IP restriction To delete an IP restriction, click the **Delete** () icon next to the IP address. A confirmation message will appear: **IP restriction deleted.** > [!NOTE] > **NOTE** Deleting an IP restriction is permanent and cannot be undone. --- ## FAQ **What is an IP address?** An IP address (Internet Protocol address) is a unique number that identifies a device on a network and allows it to send or receive data over the internet. **What is an IPv4 format?** An IPv4 address has four groups of numbers (0–255) separated by dots. Example: `49.206.113.170` **What is an IPv6 format?** An IPv6 address uses 128-bit formatting and includes hexadecimal values separated by colons. - Example: `FE38:DCE3:124C:C1A2:BA03:6745:EF1C:683D` - **Start of range:** `0000:0000:0000:0000:0000:0000:0000:0000` - **End of range:** `ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff` **What is an IPv6 unicast address?** An IPv6 unicast address identifies a single, specific device on a network. When data is sent to this address, it goes directly to that one device — ensuring point-to-point communication. This is different from multicast (one-to-many) or anycast (one-to-nearest) addresses, which are used for broader or optimised delivery. ## Related - [Robots.txt](/robotstxt.md) - [Error pages](/error-pages.md) - [Customizing IP restriction page](/ip-restriction-page.md)