---
title: "Integrating Jira with Document360 using Make"
slug: "jira-and-document360-integration"
description: "Easily facilitate the content flow between these platforms by connecting Jira and Document360 on Make."
tags: ["Extensions", "Make"]
updated: 2025-12-27T12:04:39Z
published: 2026-01-31T17:30:01Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrating Jira with Document360 using Make

**Jira** service desk, a product of Atlassian aims to deliver great service experiences and ensures your employees and customers can get help quickly. **Jira** provides extensive functionalities for service desk management, analytics, request queues, and integration with major team collaboration platforms.

---

## Integrating **Jira** with **Document360**

To integrate **Jira** with **Document360**,

1. Ensure that you have logged into your [Make account](https://www.make.com/).
2. Click **Sign in** at the top to log in to your **Make** account.

The **Make** dashboard will appear.

![1_Screenshot-Make_signin_page](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1733814317319.png)

### Step 1: Create a new scenario

1. Click **Create a new scenario** at the top right.
2. Click the add (**+**) icon, and a list of available applications appears.
3. In the Search field, type the app name **Jira** Cloud Platform.
4. Select **Jira****Cloud Platform** and choose the task you wish to map with **Jira**.

For example, select **Watch Issues**to get triggers when a new response is submitted.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/1_ScreenGif-Jira_Make.gif)

### Step 2: Connecting **Jira**

Connect your **Jira** account with the new scenario in the **Jira** module.

1. Click **Create a webhook** and enter the desired **Webhook name**.
2. Click **Create a connection** and enter the **Connection name**.
3. Enter the **Service URL**.
4. Enter the **Username** and **API Token**.
5. Click **Save**.
6. From the **Watch Issues** dropdown select the desired option you want to track.
7. From the **Select a Method** dropdown and select the desired option with which you want to search the issues.
8. If required, select the desired filters in **Filter**, **Expand**, and **Fields**.
9. In the **Limit** field, enter the maximum number of tasks Make will return during one execution cycle.
10. Click **OK**.
11. In the **Choose where to start** popup, select the date/time from when you want to start watching new issues.
12. Click **OK**.

![2_Screenshot-Jira_make_popup_window](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1733815745423.png)

Your **Jira** project is now connected with Make.

### Step 3: Connecting **Document360**

Once you have connected **Jira** with **Make**, the next step is to link your **Document360** account.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/2_ScreenShot-Jira_Make.png)

1. On the **Integration****Jira******page, click the **Add another module** (+) option.
2. In the Search field, enter **Document360**.
3. Select **Document360** and select the action you want to perform in **Document360**.

For example, you can select **Create an article** to create a draft article.
4. In the **Document360** panel, select the connection that you have already connected.

To create a new connection,

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/3_ScreenGif-Jira_Make.gif)

To generate the API token from the **Document360** portal,
  1. Click **Create a connection** and enter the **Connection name**.
  2. Enter your API key and click **Save**.
5. Navigate to ****Connections**** (**) > **Extensions** in the left navigation bar****in the Knowledge base portal.
6. On the **Make** extension tile, click **Connect**.

![Document360 extensions page showing various integrations with highlighted 'Make' option.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Make%20integration.png)
7. Click the **Copy** (**) icon to copy the token.

![Instructions to copy a token for installing the Document360 app in Make marketplace.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Make%20Token%20ID.png)
8. Head back to the **Make** panel and paste the API token in the field.
9. Click the **Article Title** field and select the parameters you want as the title of your **Document360** article.

For example, you can select the Task name parameter and retrieve the task name as the title of your **Document360** article.
10. Click the **Article Content** field and select the parameters you want as the content of your **Document360** article.

For example, you can select the Assignee Name, Resource Type, and Due On parameters.
11. From the **Project Category ID** dropdown, select the category where you want the new article to be created.
12. Click **OK**.

### Step 4: Test the scenario

To test the scenario before activating and publishing,

1. Click the **Run once** button at the bottom left to test your scenario.

The test details appear at the bottom of the page.
2. To test the scenario, create a new task in the associated **Jira** project.
3. Once you create the task, a new article will be created in the associated **Document360** category.

You can verify this with the test details at the bottom of the page. If required, you can also navigate to the **Document360** project and check the newly created article.

### Step 5: Schedule the scenario

1. To schedule your scenarios, enable the toggle at the bottom left.

Turning on this toggle will run the scenario immediately as the data arrives.
2. Once done, click **OK** to save.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/4_ScreenShot-Jira_Make.png)

### Step 6: Activate the scenario

1. Click the **Exit editing** (**) icon at the top.

The integration dashboard page will appear.
2. Turn on the **ON/OFF** toggle near the **Edit**option, to activate the scenario.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/5_ScreenShot-Jira_Make.png)

Application Programming Interface - A set of defined rules and protocols that allows one software application to communicate with and request functionality from another. APIs are the backbone of modern integrations. When Document360 connects to Slack, Intercom, or Google Analytics, it does so through their APIs. Document360 also provides its own REST API, enabling teams to programmatically manage articles, categories, and reader accounts from external systems.