--- title: "Enable Eddy AI Assistant" slug: "knowledge-base-widget-getting-started" description: "Enhance user experience with the Knowledge base widget, offering seamless access to articles, support, and multilingual Eddy AI integration." updated: 2026-02-05T06:03:39Z published: 2026-02-05T06:03:39Z excludeFromExternalSearch: true --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # Enable Eddy AI Assistant The **Knowledge base widget** helps your readers access your Knowledge base without leaving your website or application. The feature aims to assist users in finding solutions to common questions, troubleshooting issues, and learning about new features and functionalities, all without leaving the application. > [!NOTE] > **** NOTE** > > You can configure up to 10 Knowledge base widgets in a project. However, you can configure only one Knowledge base widget for a domain/website. --- ### Integrating Eddy AI in Knowledge base widget with multi-lingual support You can access Eddy AI within your knowledge base as a widget, in various languages including English (en-US, en-GB), French (fr), Spanish (es), German (de), Norwegian (no), and Dutch (nl), ensuring a seamless user experience. ### Enabling Eddy AI in Knowledge base widget 1. Navigate to **Settings** (**) in the left navigation bar****in the Knowledge base portal. 2. In the left navigation pane, under AI settings, click**Eddy AI settings.** 3. In the AI assistive search section, select the **KB widgets, chatbots & extensions** check box. ![Eddy AI settings page showcasing features like widgets, chatbots, and extensions for users.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/settings.png) 4. To create a new widget, navigate to **Connections**in the left navigation bar and click**Knowledge base widget.**You can then create a new widget. For an existing widget, hover over it and click **Edit** (**). 5. In the **Configure & Connect** tab, enable the **AI Assistive search** toggle. ![Settings for a knowledge base widget with options for JavaScript and AI search.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/widget%20save(1).png) 6. Once done, click **Save.** ![Screenshot-Integrating_Eddy_in_KB_Widget_with_multi-lingual_support](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Screenshot-Integrating_Eddy_in_KB_Widget_with_multi-lingual_support.png) > [!NOTE] > ** NOTE > > There are three content levels available while you set up the Knowledge base widget: **Project**, **Workspace**, and **Category**. On selecting **Category**, you will not be able to view the Workspace dropdown in the Knowledge base widget of your project. Using the Knowledge base widget, readers can: [**1. Search for helpful articles**](/help/docs/knowledge-base-widget-getting-started#1-search-for-helpful-articles) [**2. Contact support if they have a question**](/help/docs/knowledge-base-widget-getting-started#2-contact-support-if-they-have-a-question) [**3. View suggested articles based on their context**](/help/docs/knowledge-base-widget-getting-started#3-view-suggested-articles-based-on-their-context) [**4. Be directed to other resources using custom links**](/help/docs/knowledge-base-widget-getting-started#4-be-directed-to-other-resources-using-custom-links) --- ### 1. Search for helpful articles - Users can search your Knowledge base for articles that answer their queries using the Knowledge base widget, without moving away from their current screen. No context switching is needed. - Enter the keyword in the search bar to view the relevant articles. - The search keyword will be highlighted in the search results. ### 2. Contact support if they have a question Decrease the number of clicks, keeping the end-user from getting the needed help. Use custom links, and add an email or a link to support. ### 3. View suggested articles based on their context Give end-users the information they need before they know they need it. Set up suggested articles that display depending on the page the end-user is on. ### 4. Be directed to other resources using custom links Need to put a link to download an eBook? A link to Google Sheets? Adding a custom link to the assistant can direct an end-user anywhere. > [!NOTE] > **** NOTE** > > The Knowledge base widget will now open in the default browser language by default. If the default browser language is not available in the Knowledge base widget, the default language of the Knowledge base will appear. --- ### Knowledge base widget settings You can update the following Knowledge base widget settings in one place: - **Installation & setup** - **Custom CSS** - **Custom JavaScript** - **URL mapping** > [!NOTE] > **** NOTE** > > To optimize performance and reduce redundant calls, we've introduced a caching system set to refresh every 15 minutes. Consequently, any changes made to the Widget configuration will be applied once this caching period elapses. The **autosave** option is available for navigation between the above tabs. --- ### FAQ #### How is the Knowledge base widget useful for the users? Here are some scenarios where you can find the Knowledge base widget helpful: - **User onboarding:** A new user of an app can access the Knowledge base widget to learn the basics of using the app, such as setting up an account, navigating the user interface, and performing common tasks without leaving the application. - **Technical support:** If a user encounters a problem or error message while using the app, they can use the Knowledge base to search for a solution rather than contacting customer support or searching for answers outside the app. - **Learning about new features:** As an app or service is updated with new features and functionalities, users can access the Knowledge base widget to learn about what has changed, how to use the new features, and how to benefit from them. It can improve the overall user experience and adoption of new capabilities. #### Do we have to set up the widget when switching from a public to a private Knowledge base? Also, do we have to log in again to view articles on the Knowledge Base site? When switching from a widget from a public to a private project, you do not need to set up the widget again. However, you will be required to log in to view an article on the Knowledge Base site. To bypass the login requirement, you can use the JWT (JSON Web Token) feature in the widget configuration. For more information, refer to the article [Setting up JWT SSO](https://docs.document360.com/docs/configuring-the-jwt-sso). #### How do I embed a private knowledge base into another application? Currently, embedding a private knowledge base directly into another application is not available. However, you can use the Knowledge base widget to seamlessly integrate your private knowledge base into your desired application. #### Is it possible to configure multiple Knowledge base widgets? Yes, you can configure up to 10 Knowledge base widgets in a project. User-defined CSS code that customizes the visual appearance of your knowledge base site beyond built-in theme options. Add custom CSS in Settings > Knowledge base site > Site customization > Custom CSS & JavaScript. Changes apply site-wide. Use the CSS tab for styling and the JavaScript tab for scripting. Requires Professional, Business, or Enterprise plan.