---
title: "How to integrate Document360 with Kommunicate?"
slug: "kommunicate"
description: "Kommunicate is a chat software for websites that allows customers to contact website handlers in real-time."
tags: ["Kommunicate", "Integrations"]
updated: 2025-12-18T19:05:56Z
published: 2026-01-31T17:30:01Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Kommunicate

**Kommunicate******is a chat software designed for websites, enabling real-time communication between customers and support teams. It provides businesses with an instant online solution to connect with their customers and streamline support operations.

With features like **AI-powered chatbots**, **Kommunicate** enhances customer interactions by automating responses to common queries and improving efficiency. Additionally, it reduces operational costs by allowing a single agent to handle multiple conversations simultaneously while maintaining high customer satisfaction.

By integrating **Kommunicate** with your **Document360** knowledge base, you can deliver seamless support experiences directly within your knowledge base, ensuring faster resolution of customer inquiries.

---

## Integrating Document360 and **Kommunicate**

To integrate **Kommunicate** and **Document360**,

1. Navigate to ****Connections**** (**) > **Integrations** in the left navigation bar****in the Knowledge base portal.

![Integration options for analytics tools displayed in a user interface.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Accessing%20Integrations.png)
2. Select **Kommunicate** from the list of integrations and click **Add**. The ****Add new integration**** panel appears.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Kommunicate%20integration%20in%20chat%20column.png)
3. Add a **Description** and enter your **Kommunicate****ID**.

> [!NOTE]
> ** NOTE
> 
> The **Kommunicate** ID is a unique code snippet obtained from the **Kommunicate** application. This ID is necessary for integrating **Kommunicate** and **Document360** in the **Knowledge base portal**.

1. If required, you can use the **Code inclusion/exclusion conditions** feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.
2. Once done, click **Add**.

![Integration setup for Kommunicate with app ID and condition type options displayed.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Komminicate%20integration%20with%20ID.png)

---

## Obtaining the **Kommunicate** App ID

#### For existing **Kommunicate** customers

1. Log in to your **Kommunicate** account and navigate to **Settings > Install**.
2. Copy the **App ID** from the JavaScript code in the **Install****Kommunicate****on your website** section. The **Kommunicate****App ID** is the value that follows `appId` in the JavaScript code.

![04_Screenshot_Kommunicate_Integration](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1752742367678.png)

#### For new **Kommunicate** users/customers

1. During the **Kommunicate** account installation process, you will receive the **Kommunicate****App ID.** Make sure to copy and save it for use in the integration.
2. Follow the steps to integrate the **Kommunicate****App ID** with your **Document360** **Knowledge base portal**.

After completing the integration, log in to your **Kommunicate** account to view and respond to chats from your users.

![02_Screenshot_Kommunicate_Integration](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1752742413238.png)

> [!NOTE]
> ** NOTE
> 
> In the **Kommunicate** AI chatbot, you can qualify leads, schedule meetings, and support your customers 24/7. Thus, you can manage customer conversations more efficiently with less churn rate.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1752742392918.png)