--- title: "Links status analytics" slug: "links-status" description: "Optimize your knowledge base with Document360's broken link checker, enhancing SEO and user experience through efficient link validation and management." updated: 2026-05-26T12:05:10Z published: 2026-05-26T12:05:10Z --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # Links status analytics **Links status** is a sub-feature under the Analytics section of Document360. This feature is a broken link checker that helps validate and monitor all internal, external, and media file links on the knowledge base. It allows you to fix bad/broken links to improve Search Engine Optimization (SEO) and enhance the reader experience. With the following validations, you can run the link validation at a workspace and language level. 1. **Scheduled validation** 2. **Manual validation** 3. **Article level validation** > [!NOTE] > ** NOTE > > For manual and scheduled validation, all the links at the project level are analyzed to check for broken, unknown, or working links. --- ## Accessing the Links status analytics page To view the Link status analytics from the Knowledge base portal, 1. Navigate to **Analytics** (**) in the left navigation bar****in the Knowledge base portal. 2. In the left navigation pane, click **Link status.** ![Overview of link status with total, internal, external, and broken links displayed.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Screenshot-Link_status_analytics.png) --- ## Links status overview page This page contains all the necessary data regarding the links used in your Knowledge base (selected workspace and language). The page has two sections: **Links status tiles** and **Links list**. ### 1. Links status tiles ![Image showing links status overview page](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/2_Screenshot-Link_analytics.png) #### Links classification | Field | Description | | --- | --- | | **Total links** | The total number of URLs and files (both internal and external) linked in the different articles on your Knowledge base. | | **Internal** | The total number of Internal URLs, including article links and media file links, within your Document360 project. | | **External** | The total number of External URLs, including article links and media file links, outside your Document360 project. | | **Ignored** | The links you want to ignore in the current validation or the upcoming validation. | #### Current state | Field | Description | | --- | --- | | **Redirect URL** | When the link has been temporarily or permanently routed to a different URL. | | **Working** | The link works fine and points to an intended webpage or file (Internal and External). | | **Broken** | A broken or dead link is a hyperlink in the article that no longer works because it's encountering one or more issues, such as URL changes, incorrect URL, page or item removed, or restricted/private knowledge base article URL. Broken status applies to URLs and media files. | | **Unknown** | The link that does not return a status. | #### Broken link/image When a broken link or an image file is accessed: - **Link** – When the reader clicks on a broken link, a 404-page error or a similar message is displayed, indicating that the webpage is unavailable. ![8_Screenshot-Links_status_404_error_page](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/8_Screenshot-Links_status_404_error_page.png) - **Media files**—If an image or video file is included in the article, a broken image thumbnail icon will replace it. ![9_Screenshot-Links_status_Broken_media_file](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/9_Screenshot-Links_status_Broken_media_file.png) --- ### 2. Links list The list of all links used in the entire workspace is displayed below the Links status section. The following information about the links used is available. ![Image showing list of links used in a workspace](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/3_Screenshot-Link_analytics.png) | Field | Description | | --- | --- | | **Article name** | The article name in the Knowledge base that contains the link. Hover over an article title and click **Open editor in new tab**(**) to open the article in the Knowledge base portal. | | **Link type** | **Links**: Internal link, External link, Secured link, Unsecured link **Media files**: Internal file and External file. | | **URL** | The actual web link (destination URL) | | **Redirect URL** | If the existing source path has been redirected to a new destination. | | **Status** | Indicating the status of the link. **Working**, **Broken**, **Redirected**, or **Ignored**. | > [!NOTE] > ** NOTE > > If you have deleted an article after the validation and the report has been generated, the article is grayed out. A trash icon appears next to the article name. --- ### Filters for Links list The **Filter** button at the top of the Links list section is useful when you have more links. You can filter links based on four parameters: the **Source**, **Visibility**, **Link type**, and **Status**. ![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1734802570175.png) Once you have selected the filter, click **Apply**. You can also apply filters directly by clicking on the Link status tile you prefer to view. For example, when you click on the **Broken** or **External**link status tile, the links with the link type or status are displayed in the list. --- ### Export links list analytics data On the **Links status** page, click **Export CSV** to export and download the Link analytics as a CSV file to your local storage. #### Exported CSV columns The exported CSV file contains the following columns: | Field | Description | | --- | --- | | **Article title** | The name of the article containing the link. | | **Media URL** | The URL of any media file (image, video) linked in the article. | | **Internal URL** | Indicates if the link is an internal Document360 link (`true` for internal, `false` for external). | | **URL** | The actual destination web address of the link. | | **Redirect URL** | The new destination if the original link has been redirected. | --- ## Actions and controls Above the Links status sections, you can find the controls and data related to link analytics. ![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1734802611737.png) #### a. Validation type The validation types are **Scheduled**, **Manual**, and **Article level**. #### b. Report date - The date of the reports generated will be loaded here. The validation reports are named based on the generation date. - When you hover over the info (**) icon adjacent to the **Report data** dropdown, you can view the next or upcoming scheduled link validation date. > [!NOTE] > ** NOTE > > Scheduled link validation runs every 7 days hence only the latest weekly data is shown. #### c. Manage links - This button opens the **Manage links** panel. - This panel contains information about all the links used and also those that are **Ignored**or **Included** in the validations under respective tabs. #### d. Validate links - This button initiates the Manual link validation at the project level. - When you click **Validate links,**a confirmation prompt alerts you regarding the number of manual validations remaining for the month. - To proceed, click **Confirm**. #### e. Manual validation usage - This status bar displays your project's available Manual validation limit, as outlined in your project plan. The limit resets every month. - The link status validation limit applies to both internal and external links. - Customers of all price tiers can opt for an increase in the link validation limit at any time, based on their requirements, for a nominal charge. - For additional information, contact our [support team](https://document360.com/contact-us/). #### f. Link analytics usage This status bar shows the stats of the link limit used out of the total limit for your project. ### Links analytics limit exceeded When the link count exceeds the total number of links allowed for your project, the **Links analytics limit exceeded** text appears instead of the **Link analytics usage**. - When the link analytics limit is exceeded, and the links validation (both Scheduled and Manual validation) takes place, only the links under the total given limit are validated. - The extra links that exceed the limit are not validated. Article-level validation is also not possible for those links. For example, your total link limit is 10000, but the total link count in your project is 10500. Only the first 10000 links are validated when you perform the link validation. The recently added 500 links are not validated. - To validate all the links in your project, contact our [**support team**](https://document360.com/contact-us/) to increase the limit for your project. --- ## Link validation You can perform link validation at a workspace and language level in the following ways, 1. Scheduled validation 2. Manual validation 3. Article level validation > [!NOTE] > ** NOTE > > For manual and scheduled validation, all the links at the project level are analyzed to check for broken, unknown, or working links. ### 1. Scheduled validation This is an automated link validation that runs on a **Schedule** based on your plan tier. #### Steps to perform schedule validation 1. On the Knowledge base portal, click the Analytics (**) icon in the left navigation bar. 2. Click **Links status** on the left navigation pane. 3. The Links status overview page appears. 4. From the **Validation type** dropdown at the top, select the **Scheduled**validation (which is the default selection for your projects). 5. You can find the recently generated scheduled link validation. 6. If you want to review any previous reports, select the **Report date** from the Report date dropdown menu. ### 2. Manual validation #### Steps to perform manual validation 1. On the Knowledge base portal, click the Analytics (**) icon in the left navigation bar. 2. Click **Links status** on the left navigation pane. 3. The Links status overview page appears. 4. From the **Validation type** dropdown at the top, select **Manual**validation. 5. The latest Manual validation report list will appear. 6. Click **Validate links** at the top right to perform a new manual validation. > [!NOTE] > ** NOTE > > The analytics report for links is generated every 24 hours (UTC 00:00). If you run consecutive Manual validations within 24 hours, the already run manual validation reports are overwritten with the latest validation data. Once generated, data cannot be retrieved. 7. Once the validation is complete, you will receive an email at your registered email address, and you can view the analytics report on the overview page. > [!NOTE] > ** NOTE > > Only team member roles with the Validate link analytics permission can perform link validations. ### 3. Article level validation When choosing the **Article level validation** from the **Validation type** dropdown, you can view the article/category-page link validations you have already run. This overview page will be empty if you haven't validated links at the article or category page level. #### Validate links at the article/category-page level Article and category page-level link validation can be performed from the article **editor** section. 1. Navigate to the desired article/category page in the Knowledge base portal. 2. Click on the More (**) icon at the top right. 3. Click **Analytics**from the listed options. The **Article analytics** panel appears. 4. Click **Validate now** to perform validation. > [!NOTE] > ** NOTE > > The article/category-page link validation is unlimited. --- ## Manage links Click **Manage links** on the Links status overview page. The **Manage links** overview page will appear. This section provides a high-level overview of all the key metrics related to broken links. - **Search** - You can search for a specific URL. - **Link type** - Refers to whether the link is an External or Internal URL. - **Dependency** - The number of times the link has been referenced in the Knowledge base articles. - **Status** - To choose to see if a link is Ignored or Included. ### Add links to Ignore/Include list 1. In the **Manage links** panel, select the checkbox for the links you wish to ignore or include. 2. In the status column, you can set the status to **Ignored**or **Included**from the dropdown. (or) 3. Select the checkbox of the desired link whose status you wish to change. 4. Click on the **Ignore**option available above the links list. The links set to the *Included*status will be displayed in the **Included**tab, and the links set to the *Ignored*status will be displayed under the **Ignored**tab. ![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/7_ScreenShot-Links_status_analytics.png) ### Export On the **Manage links** page, click **Export CSV** above the links list. The exported file will be downloaded in .csv format to your local storage. --- ### FAQ #### What is the purpose of the Links status feature in Document360? The Links status feature is a broken link checker that helps validate and monitor all internal, external, and media file links on the knowledge base, thereby improving SEO and enhancing the reader experience. #### What happens when a user exceeds the Manual validation limit? When you exceed the validation limit as specified in your plan, the Validate links button will be inactive. The manual validation resets on the first day of every month, and the button is enabled again. You can contact our customer support if you need to increase this limit. #### How can I prevent specific example links from being flagged as broken in the link status report? If you have examples or placeholder links in your articles that are being detected as broken links in the analytics, you can exclude these links from validation to avoid confusion. 1. Navigate to **Analytics** (**) > **Link status**. 2. On the **Link status** page, click **Manage links** in the top-right corner. 3. In the **Manage links** page, by default, the **All links**tab will be selected. 4. Select the links you want to **ignore**from the list or use the search bar to find them. 5. Once you have selected the desired links, click **Ignore**(**). The ignored links will be moved to the Ignored tab and will no longer appear in link validation reports. If you want to include these links back in the validation process later: 1. Go to the **Ignored**tab. 2. Select the links you wish to include again. 3. Click **Include**(**), and these links will be validated in future link checks. #### Does the Link Validation report analyze the most recent published version or the draft version? **Manual**and **Scheduled**validation analyze the most recent published version of the article, while **Article level** validation checks the respective draft version. #### How does the "Hidden" visibility filter work in Link analytics? The visibility filter in Link analytics only checks whether the article itself is marked as hidden or not. - If the article is **marked as hidden**, it will appear under the **Hidden** filter. - If the article is **not marked as hidden**, it will appear under the **Visible** filter, even if it's placed inside a **hidden category**. So, unless the article is hidden on its own, it will still be shown as visible in Link analytics. #### How do I find which articles reference or link to a specific article in Document360? Currently, there is no direct option to view a list of articles that reference or link to a specific article. However, you can use the **Link status** report under **Analytics** as a workaround to identify these internal links. For example, if you're planning to delete or restructure an article, you might want to first check which other articles are linking to it. This ensures you don’t leave broken links or outdated references behind. **Steps to find referencing articles:** 1. Go to **Analytics** (**) > **Link status** in your Knowledge base portal. 2. Scroll down to the **Links** section. 3. Click **Filter**, expand **Link type**, select **Internal URL**, and click **Apply**. 4. Click **Export CSV** to download the filtered list of internal links. **Understanding the exported CSV:** - In the exported file, check the **Internal URL** column: - If the value is `true`, the link is inserted as an internal link in the source article. - If the value is `false`, it’s not considered an internal link. - Use the **Article title** column to identify which article contains the internal link. You can manually verify these links and update or remove them if necessary before hiding or deleting the target article. The platform where project members manage and create content for the knowledge base. It allows users to create categories, articles, and templates; manage files, team accounts, and readers; and configure site settings such as branding, domain, and security.