---
title: "How to integrate Document360 with LiveChat"
slug: "livechat"
description: "LiveChat is an online customer service platform powered by AI. Document360 comes with an integration feature where you can integrate LiveChat with your Document360 knowledge base."
tags: ["Live Chat"]
updated: 2025-12-18T07:19:30Z
published: 2026-01-31T17:30:02Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# LiveChat

**LiveChat** is an online customer service tool that uses Artificial Intelligence (AI) to help you connect with your customers instantly. It makes real-time communication easy, allowing your business to respond to customer needs quickly and efficiently.

Integrating **LiveChat** with your **Document360** knowledge base enables customers to get instant support while they browse your content. This not only improves the user experience but also helps your support team handle multiple chats at once, reducing costs and improving customer satisfaction.

![01_Screenshot_Livechat_Integration2](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1733728804137.png)

---

## Integrating **Document360** and **LiveChat**

To integrate ****LiveChat**** and ****Document360****,

1. Navigate to ****Connections**** (**) > **Integrations** in the left navigation bar****in the Knowledge base portal.
2. Select **LiveChat** from the list of integrations and click **Add**. The ****Add new integration****panel appears.
3. Add a **Description** and enter your **LiveChat** **ID**.

> [!NOTE]
> ** NOTE
> 
> The **LiveChat** ID is a unique code snippet obtained from the **LiveChat** application. This ID is necessary for integrating LiveChat and **Document360** in the Knowledge Base portal.
4. If required, you can use the **Code inclusion/exclusion conditions** feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.
5. Once done, click **Add**.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Live%20Chat%20integration.gif.gif)

---

## Obtaining the LiveChat ID

#### For existing customers in **LiveChat**

1. Access your **LiveChat** **dashboard**and click **Install** at the top bar.
2. In the **Install chat widget manually** section, find the LiveChat ID within the snippet code, identified with the prefix "*panel.lc.license=*".

![3_Screenshot-getting_Live_chat_ID_Existing_customers](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/3_Screenshot-getting_Live_chat_ID_Existing_customers.png)

#### For a new **LiveChat** user/customer

1. During the initial setup of your **LiveChat** [account](https://www.livechat.com/), you can copy the **LiveChat** **ID** during the installation process.
2. After you complete the LiveChat ID integration setup in your Document360 knowledge base portal, open your **LiveChat** account interface to view and reply to the **LiveChat**s from your users.

> [!NOTE]
> ** NOTE
> 
> With **LiveChat**, you can deploy bots to screen conversations within your documentation site's **LiveChat** chat box, helping to satisfy your customers with their regular queries.