---
title: "Manage AI assistive search"
slug: "manage-ai-assistive-search"
description: "Manage your Ask Eddy AI credits, check balances, purchase more, and set up usage notifications to optimize your AI experience effectively."
updated: 2026-07-22T06:43:17Z
published: 2026-07-22T06:43:17Z
canonical: "docs.document360.com/manage-ai-assistive-search"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage AI assistive search

This article covers how to monitor and manage your Ask Eddy AI credit balance, purchase additional credits, and configure credit usage notifications.

---

## Managing credits

One Eddy AI credit equals one question (prompt) asked by a user.

### Checking your credit balance

Go to **Settings** > **AI settings** > **Eddy AI settings** > **AI search suite** > **AI assistive search** to see your remaining credits. Only admins and owners can view this.

 NOTE

Reach out to support@document360.com for additional credits. Credits cannot be purchased during a trial period.

### Why is the Ask Eddy AI button greyed out?

If the button appears inactive, it means your monthly credit limit has been reached. You need to purchase additional credits or wait for the monthly renewal to resume using the feature.

---

## Set up credit usage notifications

You can configure notifications to alert you when your Ask Eddy AI credit balance is running low. Alerts can be delivered via **email, webhook, Microsoft Teams**, or **Slack**, depending on your existing notification configuration.

All credit notifications are delivered in **English**.

Once enabled, Document360 sends reminders when the credit balance drops to **20%**, **10%** of the total allotted balance, and when the balance expires.

### Enable the credit usage alert

1. In the Knowledge Base portal, select **Settings** in the left navigation bar.
2. In the left navigation pane, go to **Knowledge base portal** > **Notifications**.

The **Notification channels** tab is selected by default.
3. Select the **Notification mapping** tab.
4. In the **Eddy AI notifications** accordion, turn on the **Credit usage alert** toggle.

![Notification mapping settings page showing the Eddy AI notifications accordion with the Credit usage alert toggle turned on.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/notification%20mapping.png)

---

### Configure email notifications for credit alerts

1. After enabling the credit usage alert, go to **Settings** > **Notifications** > **Notification channels**.
2. Select **New channel** and select **SMTP**.
3. Click **Next**.
4. Configure the details and click **Save**.
5. Enter the channel name and the destination email address. Add CC or BCC addresses if needed.

 NOTE

**Email domain** — if you have not configured a custom email domain, credit notifications will be sent from `support@document360.com` by default. To configure your own domain, go to **Settings** (⚙) > **Notifications** > **Email domain**. For more information, read the article on the [SMTP notification channel](/help/docs/smtp-email-notification-channel).