--- title: "Manage Eddy AI Answered queries" slug: "manage-eddy-ai-answered-queries" description: "Manage Eddy AI feedback efficiently to enhance your knowledge base. Track responses, assign tasks, and improve content quality with actionable insights." updated: 2026-07-17T11:20:27Z published: 2026-07-17T11:20:27Z canonical: "docs.document360.com/manage-eddy-ai-answered-queries" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage Eddy AI Answered queries Managing Eddy AI answered queries feedback allows you to review reader responses to Eddy's search results, assign feedback items to team members, and track their resolution progress. The **Answered queries** tab in the Eddy AI **Feedback manager** is where you action this feedback, update statuses, and communicate with readers who have requested a follow-up. Keeping answered query feedback well-managed helps you continuously improve the quality and relevance of your knowledge base content. --- ## Before you begin Only feedback with an **Open** status can be selected for bulk actions. Closed feedback items cannot be bulk-selected. --- ## Address answered queries feedback To respond to and resolve a feedback item in the **Answered queries** tab: 1. Select the **Answered queries** tab in the Eddy AI Feedback manager. 2. Choose the feedback item to be addressed from the list. 3. Read the reader's comments to understand their input and review the feedback in context. 4. Note the search query displayed at the top of the feedback panel for reference. 5. If necessary, assign the feedback to a team member by selecting their name from the **Assignee** dropdown. 6. Add any internal comments or responses in the **Discussions & history** field. 7. Select a status from the **Status** dropdown to indicate the feedback's progress. The available statuses are: | Status | Description | | --- | --- | | **Open** | Default status. The feedback has not yet been addressed. | | **Planned** | The feedback has been reviewed and is scheduled for future action. | | **In progress** | A team member is actively working on the feedback. | | **Complete** | The feedback has been addressed. You can still add comments if needed. | | **Closed** | The feedback is no longer active. No further actions can be performed. | By addressing feedback in this tab, you can enhance the quality and relevance of your articles by adding missing information or updating existing content. --- ## Bulk-manage answered queries feedback To update the assignee or status for multiple feedback items at once: 1. Select the checkboxes next to the feedback items you wish to update. Only items with an **Open** status can be selected for bulk actions. 2. Click () **Assign to** or () **Change status** from the toolbar above the feedback list. A **Manage feedback** pop-up will appear. 3. To assign the feedback, click the **Assign** dropdown and select the desired team member. Use the search field to find them quickly. 4. To set the status, click the **Select status** dropdown and select the desired status: Open, Planned, In progress, Complete, or Closed. 5. Click **Save**. ![Manage feedback pop-up showing assignee and status options for bulk updates.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Eddy-AI-manage-feedback-1.png) --- ## Manage answered queries feedback from the Overview page The **Tasks** card on the **Overview** page displays Eddy AI search feedback assigned to you from the Feedback manager. - Each feedback task displays the feedback title, task type, status, due date, and assignee. - To perform quick actions, hover over the task or select the checkbox next to it. You can: - **Snooze** (): Temporarily postpone a task by choosing **Tomorrow (9 AM)**, **Next week (Monday, 9 AM)**, or a custom date and time. - **Manage feedback** (): Assign the feedback to a team member or set its status to *Open*, *Planned*, *In progress*, *Complete*, or *Closed*. - Clicking on a feedback task takes you directly to the corresponding entry in the **Answered queries** tab of the Feedback manager. ![Tasks card on the Overview page showing Eddy AI feedback items with snooze and manage actions.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Feedback-manager-overview-page.png) --- ## Best practices - Prioritize feedback with a **Dislike** and an attached comment, as these give you the most actionable context for improving content. - When you update an article in response to feedback, add a note in the **Discussions & history** field before setting the status to **Complete**, so the team has a clear record of what changed and why. - Use the **Notify to end-user/reader** toggle in the Discussions & history field when a reader has explicitly opted in for a response, to close the feedback loop with them. - Use bulk actions to efficiently triage large volumes of feedback after a product release or knowledge base migration. - Set a feedback item to **Planned** as soon as it is triaged, so team members can distinguish items that need attention from those that are queued for future work. --- ## FAQ **Can I add comments to a feedback item that has already been marked as Complete?** Yes. You can still add comments to feedback items marked as **Complete** if further context or updates are needed. **What happens when I set a feedback item to Closed?** The **Closed** status indicates that the feedback is no longer active. No further actions, such as changing the assignee or status, can be performed on a closed item. Closed items also cannot be selected using the bulk selection option. **Why can't I select closed feedback items when using bulk selection?** Closed feedback items cannot be selected using the bulk selection option in the Feedback manager. Bulk selection applies only to active (non-closed) feedback items. To export closed feedback items, use the **Filter** option, for example by applying a date range or status filter, and then export the results. **Will the reader be notified when I respond to their feedback?** Readers are notified only if they selected the **Notify me about updates** checkbox when submitting their feedback. On the portal side, you must also turn on the **Notify to end-user/reader** toggle in the Discussions & history field before clicking **Send**.