--- title: "Microsoft Teams notification channel" slug: "microsoft-teams-notification-channel" description: "Microsoft Teams is a collaborative platform and messaging app. In Document360, you can share the notifications via the Microsoft Teams application and configure them. " tags: ["Microsoft Teams integration", "Notification channel"] updated: 2025-12-22T09:25:43Z published: 2026-01-31T18:00:00Z --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # Microsoft Teams notification channel Microsoft Teams is a collaborative platform that allows Document360 users to stay updated on important changes through direct notifications within a Teams channel. Notifications for the Knowledge base portal, site, and widget can be sent directly to your team’s chosen Teams channel, keeping everyone informed without needing to constantly check Document360. For example, if your team relies on Teams for daily updates, you can configure notifications to alert them whenever an article is published or updated in the knowledge base. --- ## Setting up the Microsoft Teams notification channel Configuring Microsoft Teams notifications in Document360 involves three steps: - [Creating a channel in Microsoft Teams](/help/docs/microsoft-teams-notification-channel#creating-a-channel-in-microsoft-teams) - [Obtaining the webhook URL](/help/docs/microsoft-teams-notification-channel#get-the-webhook-url) - [Setting up the configuration in Document360](/help/docs/microsoft-teams-notification-channel#setup-the-configuration-in-document360) ### Step 1: Creating a channel in Microsoft Teams 1. Open **Microsoft Teams**. 2. Go to **Teams**(**), select the **More**(⋯) icon next to the team where you want to add the channel. 3. Click **Add channel** to create a new channel. 4. Enter the channel name and click **Add**. For more information, read [Create a standard, private, or shared channel in Microsoft Teams - Microsoft Support](https://support.microsoft.com/en-us/office/create-a-standard-private-or-shared-channel-in-microsoft-teams-fda0b75e-5b90-4fb8-8857-7e102b014525). ### Step 2: Obtaining the Webhook URL 1. In the newly created channel, click the **More**(⋯) icon and select **Manage channel**to access the channel's connectors and settings. 2. In the **Settings** tab, click **Edit**to manage the channel's connectors. 3. In the search bar, type **Incoming webhook**, which is one of the available connectors, and click **Add**. 4. Enter a name for your Incoming webhook connection. 5. Optionally, click **Upload image** to upload an image for the webhook. 6. Click **Create** to generate the webhook URL. 7. Click the **Copy** (**) icon to save the webhook URL to your clipboard. 8. Click **Done**. For more information, read [Webhooks and connectors - Teams | Microsoft Learn](https://learn.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/what-are-webhooks-and-connectors). ### Step 3: Setting up the Configuration in Document360 1. Navigate to **Settings** (**) > ****Knowledge base portal****in the left navigation bar****in the Knowledge base portal. 2. In the left navigation pane, navigate to **Notifications**. By default, the **Notification channels** tab will be selected. 3. Click **New channel**. ![Document360 interface showing notification channels and options for adding new channels.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Notification%20channels.jpg) 4. In the **Available channels** panel, select **Microsoft Teams**and click **Next**. The **Channel configuration** panel will appear. 5. Select **Microsoft Teams** and click **Next**. 6. Enter a name for this channel in the **Friendly name** field. 7. In the **Webhook URL** field, paste the copied webhook link from Microsoft Teams. 8. Click **Save**. ![Configuration settings for Microsoft Teams webhook integration with a save option highlighted.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Teams%20notification%20configuration.jpg) Your Microsoft Teams notification channel is now set up. Next, go to the [**Notification mapping**](/help/docs/notification-mapping) tab to map specific configurations for sending notifications to the Teams channel as needed. --- ### FAQ ****How do I confirm that notifications are being sent to Microsoft Teams?**** After setting up the Microsoft Teams notification channel, you can test it by mapping a sample notification or enabling a test article update. Check the Teams channel to verify that notifications are arriving as expected. If they aren’t, double-check the webhook URL and permissions in the Teams settings. ****Can I customize which types of notifications are sent to Microsoft Teams?**** Yes, you can select specific notification types in the **Notification mapping** tab in Document360. Here, you can choose which events (e.g., new article published, article updated) will trigger notifications in the Teams channel. ****What should I do if I get an authorization error in Teams?**** Authorization errors often occur if the webhook URL is outdated or permissions are not configured correctly. Try generating a new webhook URL in Microsoft Teams and updating it in Document360. Ensure that the channel has the necessary permissions to receive notifications. ****How do I deactivate notifications for specific events in Microsoft Teams?**** To deactivate notifications for specific events, go to the **Notification mapping** tab in Document360, and unselect the types of notifications you no longer wish to receive in Microsoft Teams. This allows you to manage notification frequency and relevance effectively. ****Can I use different Teams channels for different types of notifications?**** Yes, you can set up multiple Teams channels for notifications by creating separate channels in Microsoft Teams and configuring each with its own webhook in Document360. Each channel can then be assigned different types of notifications through **Notification mapping**.