--- title: "Knowledge base integration Microsoft Teams" slug: "microsoft-teams" description: "Customers using both Teams and Document360 could experience the amazing cross-platform functionality on their Teams application after configuring the integration." tags: ["Microsoft Teams integration", "Microsoft teams", "Extensions", "Integrations"] updated: 2025-12-26T09:47:56Z published: 2026-01-31T17:30:02Z --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # Microsoft Teams **Microsoft teams** is a widely used messaging and business collaboration application that helps a company's workforce stay organized and engage in conversations on a single platform. ## Teams and **Document360** Once you configure the API and connect **Teams** and **Document360**, you can experience the cross-platform functionality in your Teams application. After integrating, you can search for and share articles from your knowledge base in Teams, chats, and channels without leaving **Microsoft teams**. --- ## Basic setup guide ### 1. Add the **Document360** app to Teams 1. On the **Microsoft teams** panel, click on **Apps** from the left navigation bar. 2. In the search bar, type in Document360. 3. Click on the app assistant and click **Add**. ![1_ScreenVideo-Adding_Dco360_in_MicrosoftTeams](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/1_ScreenVideo-Adding_Dco360_in_MicrosoftTeams.gif) 1. Now, you can find the Document360 logo in the bottom chat controls and at the search bar at the top when you type `/Document360` and press **Enter**. 2. If you already have a live knowledge base powered by Document360, you can easily connect it using an API key. ### 2. API key generation on **Document360** 1. Navigate to ****Connections**** (**) > **Extensions** in the left navigation bar****in the Knowledge base portal. You'll find the **Microsoft teams******assistant. 2. Click **Connect**, and the **Microsoft teams****details** panel appears with a generated API key. 3. Copy the generated API token, which would be required while connecting your knowledge base with your **Teams** app. ![Document360 extensions page showcasing Microsoft Teams integration and other support options.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Microsoft%20Teams%20integration.png) ### 3. **Document360** API Configuration Your knowledge base would be connected and accessible only after configuring the API between Teams and **Document360**. You can access the **Add API Key** field in the Teams application by, 1. In **Microsoft teams**, go to any chat and click **+**in the text field. 2. Click **Document360** from the listed Apps and then click **Add API key**. 3. Paste the generated API key in the Teams API key panel. You will get a success message indicating the integration status. ![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1731247419615.png) 4. To uninstall or remove the integration right-click on the Document360 app and click **Uninstall**. ![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/3_ScreenShot-Microsoft_Teams.png) --- ## Searching and Sharing Articles After successful integration, you can search for and share articles from your **Document360** knowledge base without leaving the **Microsoft teams** platform with individual contacts and channels. When you want to search for a particular article from the integrated knowledge base, 1. Click the **Document360** logo from the chat controls. 2. Enter the keyword in the search bar. 3. Select all the relevant articles from the search results. ![4_Screenshot-Article_search_and_send](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1731246868630.png) (or) 1. Enter `/Document360search` in the new message field at the bottom and hit Enter. 2. Another sub-field would appear with the search bar. 3. Enter your search query, and the results are populated. 4. Click on the result, and it will be added to the conversation. You can edit your response with a custom message before sending it. --- ### FAQs #### Does **Microsoft teams** have a Knowledge base feature? There is no built-in Knowledge base feature available on **Microsoft teams**. However, you can integrate Knowledge base and documentation platforms like Document360 to work seamlessly with Teams. #### Can I share content from my Knowledge base on Teams? You can share article content, excerpts, links, media, and files from your Document360 Knowledge base in your Teams chats, replies, and posts. #### Is it possible to add the **Microsoft teams** extension for non-readers? Yes, you can add a **Microsoft teams** extension for non-readers by using the generated API token in the team collaboration settings of the extension. Application Programming Interface - A set of defined rules and protocols that allows one software application to communicate with and request functionality from another. APIs are the backbone of modern integrations. When Document360 connects to Slack, Intercom, or Google Analytics, it does so through their APIs. Document360 also provides its own REST API, enabling teams to programmatically manage articles, categories, and reader accounts from external systems.